Summary
Overview
Work history
Education
Skills
Certification
PROJECTS AND LAB WORK
Timeline
Generic

SADEQ MOHAMMED

Brentford,UK

Summary

CompTIA Security+ (SY0-701) certified entry-level cybersecurity candidate with customer-facing platform support experience across online ordering, university, and business systems. Completed hands-on security labs covering log review, network discovery, suspicious connection investigation, incident documentation, vulnerability review, and Active Directory account support. Brings practical experience investigating system and access issues, documenting clear findings, supporting users, and escalating unresolved cases with the right context. Self-taught and motivated by evolving technology, with a strong drive to keep learning, overcome roadblocks, and make a meaningful impact through practical problem-solving.

Overview

7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Platform Support Executive

Delice de France
London, Ealing
04.2024 - 03.2026
  • Supported webshop, EDI, and customer portal users with order submission, login, password reset, printer, and processing queries.
  • Managed 30+ daily customer requests using CRM, ordering, and internal business systems while keeping records accurate.
  • Investigated order errors by checking customer accounts, order records, portal status, and internal system notes.
  • Reviewed cases where orders showed as processed but had not been received correctly, then documented and escalated the problem.
  • Escalated unresolved cases with clear notes covering checks completed, customer impact, recurring patterns, and next steps.

Administrative Assistant / Student Systems Support

Brunel University London
Uxbridge, Hillingdon
06.2023 - 02.2024
  • Supported students and staff with university platform queries, including access delays, ID issues, record updates, and account-related problems.
  • Investigated queries by checking student records, access status, enrolment details, system information, and internal process notes.
  • Resolved common first-line issues by verifying information, correcting records, and guiding users through the correct process.
  • Logged and escalated complex access, record, or system issues with clear notes covering checks completed, user impact, and required follow-up.
  • Handled sensitive student information accurately while following internal processes and confidentiality requirements.

Insurance broker

Sitel UK
Kingston upon Thames, England
01.2019 - 01.2021
  • Handled high-volume customer calls in a regulated environment while maintaining accurate records across multiple systems.
  • Supported team performance by communicating clearly, staying organised under pressure, and helping maintain a professional customer experience.

Education

BTEC Level 3 Diploma - Mechanical Engineering

West London College
London
09.2015 - 07.2017

Skills

  • Operating Systems: Windows 10/11, Kali Linux, Ubuntu, Windows Server 2016 (lab)
  • Security Operations: Alert triage fundamentals, log analysis, IOC recognition, incident reporting, baseline comparison, endpoint monitoring
  • Networking: TCP/IP, DNS, DHCP, ports and protocols, Nmap scanning, connectivity troubleshooting
  • Tools: Nmap, Wireshark, Netcat, netstat, ps aux, nslookup, ping, tracert, UFW, AppArmor
  • Support Foundation: Documentation, escalation, user support, CRM/internal systems, access-related query handling

Certification

CompTIA Security+ (SY0-701) — Certified 03 May 2026 | Expires 03 March 2029

PROJECTS AND LAB WORK

Suspicious Network Listener Investigation:

Investigated a suspicious TCP 4444 listener on a Kali Linux lab device using ss, netstat, and ps aux to review listening ports, active connections, process IDs, and linked services.

Traced the listener to Netcat and documented evidence, impact, severity, containment, remediation, and escalation notes.

Log Analysis and Web Attack Recognition Lab:

Reviewed sample web logs to separate normal requests from possible attack patterns.

Identified XSS and SQL injection indicators including script tags, JavaScript payloads, UNION, OR 1=1, and abnormal query behaviour.

Network Discovery and Service Exposure Lab:

Used Nmap in a local lab environment to identify open ports, running services, and possible exposure points.

Used ping, tracert, nslookup, and netstat to troubleshoot connectivity and document findings for escalation.

Vulnerability Review and Risk Prioritisation Lab:

Reviewed sample vulnerability findings using Nmap scan results, service checks, and basic system review.

Assessed severity, affected assets, impact, and likelihood, then documented remediation and escalation steps.

Active Directory Helpdesk Lab

Built a Windows Server 2016 Active Directory lab with Windows client machines in a local virtual environment.

Practised user creation, group membership, password resets, account unlocks, and permission-based access troubleshooting.

Timeline

Platform Support Executive

Delice de France
04.2024 - 03.2026

Administrative Assistant / Student Systems Support

Brunel University London
06.2023 - 02.2024

Insurance broker

Sitel UK
01.2019 - 01.2021

BTEC Level 3 Diploma - Mechanical Engineering

West London College
09.2015 - 07.2017
SADEQ MOHAMMED