SADEQ MOHAMMED
Brentford,Hounslow
Summary
Client-focused professional with 5+ years' experience across account management, CRM platforms, and service operations. Skilled in managing client portfolios, resolving technical issues, and maintaining SLA accuracy. Strong background in handling high-volume customer interactions, gathering requirements, and communicating technical information clearly. Experienced in improving retention, supporting sales cycles, and driving customer satisfaction across logistics, education, and insurance sectors.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
Client Services Executive
Delice de France
Southall, Ealing
04.2024 - 11.2025
- Managed 20+ retail and hospitality accounts, including all WH Smith stores and major hotels such as Marriott and Novotel, ensuring consistent delivery of high-quality bakery products and technical solutions.
- Analysed sales patterns and client purchase trends to forecast orders, optimise stock, and recommend product and equipment solutions, driving account growth and operational efficiency.
- Structured pricing agreements and coordinated technical equipment solutions (e.g. ovens, in-store systems) align client needs with business goals and support seamless operations.
- Supported client sales targets and contract objectives, collaborating with cross-functional teams to meet agreed-upon performance metrics and equipment requirements.
- Maintained CRM records, delivered technical guidance, and proactively followed up with clients, ensuring SLA compliance, high satisfaction, and contract renewals.
Administrative Assistant
Brunel University
Uxbridge
07.2023 - 03.2024
- Delivered first-line support to students and staff, resolving account access and service queries promptly to maintain smooth operations.
- Managed 500+ student records, ensuring accuracy, confidentiality, and compliance with institutional standards.
- Streamlined workflows and reporting processes, improving departmental efficiency and reducing administrative bottlenecks.
- Supported full account lifecycle management, from onboarding to maintenance, enhancing student and staff experience.
- Collaborated across teams to implement process improvements, contributing to faster issue resolution and improved service delivery.
Commercial Insurance Broker
Sitel
Kingston
01.2020 - 12.2020
- Delivered support to 50+ clients daily, handling policy updates, renewals, and compliance queries while maintaining high satisfaction and regulatory adherence.
- Oversaw policy renewals and portfolio management, identifying client needs and ensuring accurate documentation to drive retention.
- Resolved complex policy disputes, collaborating with senior teams to minimise disruption and maintain compliance.
- Negotiated with insurers and provided tailored advice, ensuring client objectives and risk requirements were met.
- Improved departmental efficiency and client experience by proactively identifying issues and streamlining processes.
Hospitality Assistant
Twickenham Stadium RFU
Richmond, Richmond upon Thames
03.2017 - 01.2020
- Supported hospitality operations for large sporting events and conferences.
- Delivered high-quality service under pressure, ensuring smooth event execution.
- Coordinated with housekeeping staff to maintain high cleanliness standards.
- Enhanced guest experience with proactive provision of information and assistance.
Education
Diploma of Higher Education - Automotive Technician (Light Vehicle Maintenance & Repair)
West London College
Fulham, Hammersmith and Fulham 09.2015 - 07.2017
Skills
- Client Account Management (retail & hospitality: WHSmith, Marriott, Novotel)
- Technical Product Support
- CRM Management (Salesforce, HubSpot, equivalent)
- Lead Qualification & Client Needs Analysis
- Pricing Discussions & Contract Support
- Pipeline Tracking & Performance Reporting
- SLA Monitoring & Technical Escalations
- Client Communication & Objection Handling
- Policy & Compliance Awareness
- Data Accuracy & Workflow Optimisation
Timeline
Client Services Executive
Delice de France
04.2024 - 11.2025
Administrative Assistant
Brunel University
07.2023 - 03.2024
Commercial Insurance Broker
Sitel
01.2020 - 12.2020
Hospitality Assistant
Twickenham Stadium RFU
03.2017 - 01.2020
Diploma of Higher Education - Automotive Technician (Light Vehicle Maintenance & Repair)
West London College
09.2015 - 07.2017