Sadeq Mohammed
London,Hounslow
Summary
Client-focused professional with 5+ years’ combined experience in client account support, administration, and commercial insurance advisory. Skilled in CRM systems, order processing, and negotiation, with proven success in supporting sales performance, ensuring compliance, and improving processes to strengthen client relationships and drive business growth.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work history
Client Services Executive
Delice de France
Southall, Ealing
2024.04 - 2025.09
- Provided daily customer service support to retail and hospitality clients, resolving queries quickly and accurately.
- Processed and monitored customer orders through CRM and portals, ensuring timely deliveries.
- Coordinated with transport, warehouse, and planners to prevent delays and resolve stock issues.
- Assisted clients during seasonal demand (Christmas, Halloween), ensuring smooth order flow.
- Logged queries and produced reports to highlight service trends and recurring issues.
Administrative Assistant
Brunel University
Uxbridge, Hillingdon
2023.07 - 2024.03
- Processed and maintained 500+ student records, ensuring accuracy, compliance, and confidentiality.
- Delivered first-line admin support to students and staff, resolving queries efficiently.
- Improved departmental workflows by enhancing data accuracy and supporting reporting tasks.
Commercial Insurance Broker
Sitel UK
Kingston upon Thames, Greater London
2020.01 - 2020.12
- Handled 50+ customer calls daily, assisting with policy queries and renewals.
- Consistently exceeded sales targets while maintaining compliance and customer satisfaction.
- Swiftly handled complex policy disputes, ensuring compliance and minimising legal and financial liabilities.
Hospitality Assistant
Twickenham Stadium
Twickenham, Richmond upon Thames
2017.03 - 2020.01
- Supported hospitality operations during large-scale sporting events and conferences
- Delivered high-quality guest service under pressure, ensuring smooth operations
- Collaborated with kitchen staff to ensure timely delivery of meals.
Education
A-Levels - Mechanical Engineering (Automotive Technician)
West London College
Hammersmith, Hammersmith and Fulham 2015.09 - 2016.07
Skills
- Client service & Query Resolution
- CRM & Order Processing
- Order Issue Tracking & Reporting
- Administrative Support & Data Accuracy
- Order & Delivery Coordination
Websites
Timeline
Client Services Executive
Delice de France
2024.04 - 2025.09
Administrative Assistant
Brunel University
2023.07 - 2024.03
Commercial Insurance Broker
Sitel UK
2020.01 - 2020.12
Hospitality Assistant
Twickenham Stadium
2017.03 - 2020.01
A-Levels - Mechanical Engineering (Automotive Technician)
West London College
2015.09 - 2016.07