Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
BusinessDevelopmentManager
Sadegh Abuhadra

Sadegh Abuhadra

Wembley

Summary

Highly skilled professional with expertise in multitasking, customer service, and administrative operations. Demonstrates a positive attitude, effective communication, and strong problem-solving abilities. Proven track record in time-management, creative thinking, and relationship-building. Committed to maintaining information confidentiality and excelling in high-stress environments. Proficient in Microsoft Office with a focus on delivering exceptional results. Career goal: to leverage skills in a dynamic role that fosters professional growth and development.

Overview

12
12
years of professional experience
5
5
years of post-secondary education

Work History

Snr Protection Assistant

UNHCR
Tripoli, Libya
12.2021 - Current
  • Managed time effectively to meet deadlines.
  • Took on additional tasks on manager's request.
  • Support staff members with administrative tasks, reducing workload stress.
  • Used problem-solving skills to resolve challenges and prioritise workload.
  • Understood and adhered to company's health and safety policies.
  • Handled confidential information, maintaining discretion and integrity.
  • Sustained high levels of organisation with attention to detail.
  • Completed assigned work within deadlines and to company standards.
  • Carried out duties with strict compliance to company standards and policies.
  • Handled various day-to-day admin responsibilities to maintain smooth business operations.
  • Facilitated smooth running of operations through efficient task management.
  • Addressed incoming requests for information, inquiries, and complaints.
  • Demonstrated open communication and collaborated with various teams.
  • Liaised with relevant parties using appropriate communication channels.
  • Planned and scheduled meetings, creating agendas and minutes as needed.
  • Coordinated team meetings to enhance communication and productivity.
  • Compiled data to generate comprehensive reports.
  • Recorded meeting minutes accurately, aiding in accountability and record keeping.

ICLA Technical Assistant

Norwegian Refugee Council
Tripoli, Libya
03.2021 - 09.2021
  • Prepared detailed reports for project review meetings.
  • Provided training sessions to junior staff members, improved team knowledge base.
  • Compiled data from various sources for comprehensive analysis.
  • Resolved technical issues, increased overall efficiency.
  • Monitored automated systems to confirm accuracy and function.
  • Delivered successful projects within agreed budgets and timeframes.
  • Managed client files with highest levels of confidentiality and discretion.
  • Upheld data quality standards with precise record-keeping.
  • Organised files and documentation to improve ease of information retrieval.
  • Submitted forms and applications for ongoing cases, supporting case progression.
  • Handled case documentation safely and securely for optimised client confidentiality.

CBP Caseworker

Cesvi
Tripoli, Libya
02.2020 - 02.2021
  • Managed multiple cases simultaneously and delivered support within strict deadlines.
  • Facilitated training sessions, fostering team development and knowledge sharing.
  • Listened without judgement to provide compassionate, empathetic case support.
  • Maintained detailed records of all casework activities to ensure regulatory compliance.
  • Promoted inclusion, maintaining positive links with variety of community organisations.
  • Ensured adherence to data protection laws whilst managing sensitive information.
  • Completed tasks within specified timeframes and confirmed information shared between relevant internal and external parties.
  • Facilitated access to community programmes and resources, maintaining strong knowledge of eligibility and application requirements.
  • Conducted thorough investigations to resolve client concerns.
  • Attended regular training and supervision workshops for improved service user support.
  • Created targeted support programmes based on client interviews and assessments.
  • Coordinated meetings between parties involved in cases for resolution of disputes.
  • Built positive working relationships with colleagues, families and external organisations and professionals.
  • Developed innovative solutions to address challenging casework scenarios.
  • Streamlined processes by implementing effective time-management strategies.
  • Provided mental health support to service users, as well as signposting community resources and local charities.
  • Liaised closely with other professionals for multi-disciplinary approach towards casework.

General manager

Smartlife
Tripoli, Libya
01.2015 - 01.2020
  • Strategised long-term goals and objectives with steady focus on mission accomplishment.
  • Introduced cost control measures, witnessed significant reduction in overheads.
  • Put in place clear controls for financial administration and business management.
  • Monitored operations to assess and highlight results.
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Served as official representative of organisation to public groups or government agencies.
  • Improved business resilience with risk management strategies.
  • Directed administration and optimisation of financial operations, payroll and accounting processes.
  • Led strategic planning initiatives to secure company's future growth.
  • Oversaw financial operations to maintain fiscal health of the company.
  • Targeted operational inefficiencies to improve profit margins.
  • Streamlined processes, achieved better resource allocation.
  • Researched market trends and consumer behaviour to support business decision-making.
  • Promoted company products and services on social media to increase brand awareness.
  • Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
  • Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
  • Introduced effective cost control measures, reducing unnecessary expenditure.

General Manager - Co - owner

iTech
Tripoli, Libya
10.2012 - 10.2019
  • Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
  • Introduced effective cost control measures, reducing unnecessary expenditure.
  • Delivered results under pressure to meet tight deadlines.
  • Successfully negotiated contracts with suppliers to reduce costs.
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Established a positive work environment which promoted staff morale and productivity.
  • Built high-performing teams to achieve organisational objectives.
  • Identified new business opportunities, leading to market expansion.
  • Achieved customer satisfaction with regular feedback and improvement sessions.
  • Directed day-to-day work of 4 employees and motivated teams to exceed objectives.
  • Streamlined communication processes for improved team collaboration.
  • Improved staff retention with robust HR policies and procedures.
  • Directed administration and optimisation of financial operations, payroll and accounting processes.
  • Established budgets based on historical, current and forecasted business data.
  • Established successful partnerships with other companies for mutual growth.

Education

Diploma of Higher Education - Aviation

Qatar Aeronautical College
Doha, Qatar
09.2008 - 04.2011

IGCSE & AS Level - AS in English Lit & Business Studies

Qatar International School
Doha, Qatar
09.2001 - 07.2004

Skills

  • Multitasking
  • Customer Service
  • Positive attitude
  • Time-management
  • Creative thinking
  • Strong problem solver
  • Self-motivation
  • Effective communication
  • Professional and mature
  • Relationship-building
  • Stress tolerance
  • Microsoft Office
  • Administrative operations
  • Information confidentiality

Languages

English
Native
Arabic
Native

References

References available upon request.

Timeline

Snr Protection Assistant

UNHCR
12.2021 - Current

ICLA Technical Assistant

Norwegian Refugee Council
03.2021 - 09.2021

CBP Caseworker

Cesvi
02.2020 - 02.2021

General manager

Smartlife
01.2015 - 01.2020

General Manager - Co - owner

iTech
10.2012 - 10.2019

Diploma of Higher Education - Aviation

Qatar Aeronautical College
09.2008 - 04.2011

IGCSE & AS Level - AS in English Lit & Business Studies

Qatar International School
09.2001 - 07.2004

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Sadegh Abuhadra