Sadeed Ahmad
Summary
A highly motivated and adaptable analyst currently enrolled in an MSc in Fintech at the University of Surrey. Passionate about developments in digital banking and financial technology, with a strong interest in understanding and improving products from the customer’s perspective. Open to part-time opportunities with the potential to transition into full-time. Brings strong analytical and interpersonal skills, excellent computer literacy, and a commitment to delivering quality work with integrity.
Overview
4
4
years of professional experience
1
1
Certification
Work history
ECB Level 2 Core Cricket Coach
London Gymkhana Cricket Club
London
01.2021 - Current
- Led coaching sessions for junior and adult players, delivering structured training in line with ECB standards.
- Oversaw matchday coordination and provided mentorship to developing athletes.
- Introduced and implemented an online payments system for collecting match fees and memberships, improving financial transparency and reducing admin overhead.
- Collaborated with club leadership to streamline communication and enhance the player experience through digital tools.
Attendee – Digital Banking Innovation Workshop
Starling Bank (App-based challenger bank)
London
08.2024 - 08.2024
- Explored product development and customer journey mapping in a hands-on workshop.
- Discussed trends in mobile banking and security with Starling’s tech team.
- Participated in a case study on improving customer onboarding through digital tools.
Customer Service Representative
Sitel Group
London
01.2021 - 01.2023
- Provided front-line customer support for a variety of client accounts via phone, email, and live chat.
- Resolved customer issues efficiently and empathetically, ensuring high satisfaction and timely resolution.
- Managed sensitive customer data in line with GDPR and internal compliance standards.
- Demonstrated excellent communication, multitasking, and problem-solving skills in a fast-paced environment.
- Received positive customer feedback and regularly exceeded performance targets for quality and response time.
Education
Master of Science - Fintech
University of Surrey
Guildford 09.2024 -
Economics BSc (Hons) - Economics
Queen Mary University of London
09.2021 - 05.2024
A-Levels: Maths (B) Economics (A) Business (A) -
Richmond Park Academy
London, ENG 09.2019 - 06.2021
Skills
- Customer Service Experience
- Multilingual (specify languages if you'd like)
- Strong Attention to Detail
- Excellent Computer Literacy (Excel, Tableau, SQL, Python)
- Multitasking and Time Management
- Data Analysis & Visualisation (Python, Excel, Tableau)
- Effective Communicator
- Fast Learner & Adaptable
Certification
- IBM Data Science Specialization
- KPMG Virtual Internship
Timeline
Master of Science - Fintech
University of Surrey
09.2024 -
Attendee – Digital Banking Innovation Workshop
Starling Bank (App-based challenger bank)
08.2024 - 08.2024
Economics BSc (Hons) - Economics
Queen Mary University of London
09.2021 - 05.2024
ECB Level 2 Core Cricket Coach
London Gymkhana Cricket Club
01.2021 - Current
Customer Service Representative
Sitel Group
01.2021 - 01.2023
A-Levels: Maths (B) Economics (A) Business (A) -
Richmond Park Academy
09.2019 - 06.2021
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