Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Sadeed Ahmad

Summary

A highly motivated and adaptable analyst currently enrolled in an MSc in Fintech at the University of Surrey. Passionate about developments in digital banking and financial technology, with a strong interest in understanding and improving products from the customer’s perspective. Open to part-time opportunities with the potential to transition into full-time. Brings strong analytical and interpersonal skills, excellent computer literacy, and a commitment to delivering quality work with integrity.

Overview

4
4
years of professional experience
1
1
Certification

Work history

ECB Level 2 Core Cricket Coach

London Gymkhana Cricket Club
London
2021.01 - Current
  • Led coaching sessions for junior and adult players, delivering structured training in line with ECB standards.
  • Oversaw matchday coordination and provided mentorship to developing athletes.
  • Introduced and implemented an online payments system for collecting match fees and memberships, improving financial transparency and reducing admin overhead.
  • Collaborated with club leadership to streamline communication and enhance the player experience through digital tools.

Attendee – Digital Banking Innovation Workshop

Starling Bank (App-based challenger bank)
London
2024.08 - 2024.08
  • Explored product development and customer journey mapping in a hands-on workshop.
  • Discussed trends in mobile banking and security with Starling’s tech team.
  • Participated in a case study on improving customer onboarding through digital tools.

Customer Service Representative

Sitel Group
London
2021.01 - 2023.01
  • Provided front-line customer support for a variety of client accounts via phone, email, and live chat.
  • Resolved customer issues efficiently and empathetically, ensuring high satisfaction and timely resolution.
  • Managed sensitive customer data in line with GDPR and internal compliance standards.
  • Demonstrated excellent communication, multitasking, and problem-solving skills in a fast-paced environment.
  • Received positive customer feedback and regularly exceeded performance targets for quality and response time.

Education

Master of Science - Fintech

University of Surrey
Guildford
2024.09 -

Economics BSc (Hons) - Economics

Queen Mary University of London
2021.09 - 2024.05

A-Levels: Maths (B) Economics (A) Business (A) -

Richmond Park Academy
London, ENG
2019.09 - 2021.06

Skills

  • Customer Service Experience
  • Multilingual (specify languages if you'd like)
  • Strong Attention to Detail
  • Excellent Computer Literacy (Excel, Tableau, SQL, Python)
  • Multitasking and Time Management
  • Data Analysis & Visualisation (Python, Excel, Tableau)
  • Effective Communicator
  • Fast Learner & Adaptable

Certification

  • IBM Data Science Specialization
  • KPMG Virtual Internship

Timeline

Master of Science - Fintech

University of Surrey
2024.09 -

Attendee – Digital Banking Innovation Workshop

Starling Bank (App-based challenger bank)
2024.08 - 2024.08

Economics BSc (Hons) - Economics

Queen Mary University of London
2021.09 - 2024.05

ECB Level 2 Core Cricket Coach

London Gymkhana Cricket Club
2021.01 - Current

Customer Service Representative

Sitel Group
2021.01 - 2023.01

A-Levels: Maths (B) Economics (A) Business (A) -

Richmond Park Academy
2019.09 - 2021.06
Sadeed Ahmad