Sadashiv Shukla
Southampton,India
Summary
Dynamic professional with a strong foundation in customer empathy and interpersonal communication, excelling in stakeholder management and conflict resolution. Proficient in management skills such as PowerPoint presentations, SWOT analysis, and program management, with a proven track record in process improvement and project coordination.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work history
Operations Executive
CODING NINJAS (Info Edge India Pvt Ltd)
Gurugram
06.2023 - 09.2025
- Managed operational oversight for a pool of 700+ learners, ensuring efficient coordination across 250+ candidates to meet organizational goals.
- Organized and led 6 quarterly webinars, collaborating with internal and external stakeholders, achieving an average attendance of 100 participants per session.
- Led a team of 4 FTEs and 7 interns, ensuring smooth execution of daily operational tasks, including mentoring and process improvements.
- Improved team performance by optimizing process timelines, reducing the average turnaround time (TAT) to 1.87 days, a 46% improvement over the team’s average of 3.49 days.
- Implemented real-time data management systems and dashboards, ensuring the accurate tracking of 250+ learners’ progress and operational metrics.
- Enhanced engagement and satisfaction by 30% through personalized mentoring sessions, optimizing resources and operational workflows.
- Optimized profile evaluations, analysing 450+ resumes and improving quality by 40%, leading to enhanced process outcomes.
- Increased process efficiency by improving stakeholder communication, both internal and external, ensuring alignment and timely decision-making.
- Sustained effective communication with Stakeholders (Internal team + Learner) as well as external Industry mentors.
- Exceeded team KPIs by connecting with 73% of stakeholders, surpassing the team’s average of 65%, driving improved operational outcomes.
- Evaluated and adjusted operational processes based on continuous assessment of customer satisfaction, leading to improved service delivery.
- 3 Years 5 Months
Relationship Manager
RICH CAPITALS
Kanpur
01.2021 - 12.2022
- Account management: Handling account of 70 customers and doing all the punch in & outs as per the requirement and demands.
- Handling transaction value of 80-100 Million in Indian currency per month.
- Trained 5 new joiners on CRM, operational processes, and invoicing, leading to improved performance and adaptability.
- Responding promptly to client queries and ensuring timely closure within the designated turnaround time (TAT).
- Maintained inter team communication to streamline the process and delivering exceptional client experience.
- Managed monthly financial data and invoices, ensuring accurate reporting and efficient operations.
- Responsible for bringing 30-50 new clients quarterly basis for the new account opening.
- Successfully managed vendor relationships, effectively resolving issues and minimizing disruptions.
- Maintained comprehensive client data on Excel sheet for easy reference and analysis.
Education
BBA -
Sanskriti University
Class XII - undefined
BKDMS
Skills
- Soft Skills: Customer empathy, Interpersonal Communication, Monitoring, Team leadership, Decision Making, Stakeholder Management, Customer Focus, Conflict resolution
- Management skills: PowerPoint Presentation, SWOT Analysis, Program Management, Process improvement, Project Coordination
- CRM: Leadsquared, Zoontal, Freshdesk, 63 Moon Techno, Odin, Metabase, Zoom
- Data Analysis: Microsoft Excel, Google Sheets (Lookups, Pivot, Charts, Concatenate, Formatting)
Certification
- Data Analyst Boot camp – Grow Data Skills 2024
- Fundamentals of Project Management Certification - Coursera 2023
Accomplishments
- Honoured “Star Performer” Award for exceptional performance from Coding Ninjas 2023
- Attained Gold Medal in Basketball at college Annual sports 2019
- Obtained 2nd position in Short Film Making at college Annual fest 2018
Volunteer Experience
Organized 5 hygiene camps and distributed 1300+ masks during Covid19 outbreak, Spearheaded cloth donation drive within the college steering a team of 10 collecting 420+ articles, Volunteer for Seva Dham Foundation working for stray animals
Languages
English
Fluent
Hindi
Native
Affiliations
Listening to music, Performing magic, Trekking
Timeline
Operations Executive
CODING NINJAS (Info Edge India Pvt Ltd)
06.2023 - 09.2025
Relationship Manager
RICH CAPITALS
01.2021 - 12.2022
Class XII - undefined
BKDMS
BBA -
Sanskriti University