SADAFJAHAN SHAIKH
Edinburgh,United Kingdom
Summary
MSc in Logistics and Supply Chain Management with hands-on experience in aviation retail and customer service. Currently supporting passenger operations and stakeholder coordination at Edinburgh Airport in a dynamic environment. Proficient in supply chain planning, procurement, logistics operations, inventory management, and risk analysis, developed through academic projects and industry simulations. Recognized for strong communication, problem-solving, teamwork, and adaptability, seeking roles in customer operations, cargo operations, logistics, supply chain, procurement, and aviation sectors.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Customer Service Agent
Menzies Aviation
Edinburgh
2025.04 - Current
- Managed check-in and gate flow for British Airways and Emirates flights.
- Accounted for service delivery while handling 150-200+ passengers per shift.
- Controlled document compliance by verifying visas and travel credentials for boarding.
- Owned coordination with airline representatives, airport operations, and ground-handling teams.
- Handled enquiries to mitigate delays and recover missed connections professionally.
- Managed departure control system actions for passenger details and boarding.
- Drove on-time departures by coordinating boarding communications with gate staff.
- Held security, safety, and customer service standards across each shift.
- Set priorities during disruptions to balance passenger care and operations.
- Sustained compliance-ready quality through detail-focused team working.
Stock Assistant
Next
Edinburgh
2025.03 - 2025.04
- Reconciled stock records to improve inventory accuracy and reduce discrepancies.
- Picked and packed online orders to meet productivity and quality standards.
- Coordinated daily warehouse activities to keep order fulfilment flowing smoothly.
Sales Assistant
Pull&Bear (Inditex)
Edinburgh
2023.10 - 2024.12
- Processed customer transactions and supported click-and-collect order handling daily.
- Maintained stock availability and completed daily inventory replenishment activities.
- Improved customer service by handling queries and complaints efficiently.
- Ensured stock replenishment in time to maintain product availability.
- Managed till operations smoothly to reduce waiting time for customers.
Care Practitioner
Time For Cure
Edinburgh
2023.01 - 2023.05
- Coordinated medication and supplies, ensuring accurate daily records to support care delivery.
- Provided customer-focused support and effectively managed relationships to enhance patient satisfaction.
Education
MSc Logistics and Supply Chain Management - School of Business
Heriot-Watt University
Edinburgh 2022.09 - 2023.12
Bachelor of Business Administration - School of Business and Management
Veer Narmad South Gujarat University
Surat, India 2018.07 - 2021.09
Skills
- Supply chain logistics
- Procurement management
- Risk coordination
- Multitasking abilities
- Data analysis and Excel
- Conflict resolution
- Inventory management
- Customer service
- Communication proficiency
- Problem-solving collaboration
- Process improvement strategies
Certification
- GE Aerospace Explore Supply Chain Job Simulation (Forage)
- McKinsey Forward Program
- Get Into Retail Programme (Inditex & The Prince's Trust)
- Green Digital Programme (INCO Academy)
- Social Media Marketing Certification (IIFD)
Accomplishments
- Achieved 3rd place in February seat sales performance, exceeding ancillary revenue targets.
- Earned recognition as a top-performing agent and was entrusted with boarding leadership duties.
- Successfully promoted premium seating products while maintaining excellent customer service standards for British Airways and Emirates passengers.
Timeline
Customer Service Agent
Menzies Aviation
2025.04 - Current
Stock Assistant
Next
2025.03 - 2025.04
Sales Assistant
Pull&Bear (Inditex)
2023.10 - 2024.12
Care Practitioner
Time For Cure
2023.01 - 2023.05
MSc Logistics and Supply Chain Management - School of Business
Heriot-Watt University
2022.09 - 2023.12
Bachelor of Business Administration - School of Business and Management
Veer Narmad South Gujarat University
2018.07 - 2021.09