SADAF YASMIN
Blackburn,UK
Summary
Professional with extensive experience in CRM and GDS systems, adept at administrative support and process optimization. Proficiency in Microsoft Office Suite and Google Workspace facilitates seamless documentation and data management. Strong focus on KPI monitoring and workflow efficiency to meet organizational goals. Committed to delivering results while ensuring compliance with industry standards.
Overview
1
1
year of professional experience
2029
2029
years of post-secondary education
1
1
Certification
Work history
Administrator MIS
Blackburn College
Blackburn, Blackburn with Darwen
10.2025 - 11.2025
- Streamlined management of EBS for student records, enrolment, and academic data.
- Ensured accuracy and integrity of data across multiple departments to support operations.
- Collaborated with IT and academic teams to enhance efficiency within MIS system.
- Monitored compliance with data protection policies and institutional information security guidelines.
- Accessed LRS data from government portal to verify and update student ULNs.
Operational Support Officer
Serco
11.2024 - 01.2025
- Supported daily operations and ensured 98% KPI compliance.
- Coordinated audits, collated data, and provided performance insights to senior management.
- Streamlined case resolution processes, improving service efficiency by 25%.
- Managed and validated operational data to ensure 98% compliance with internal KPIs.
- Supported documentation and audit processes, ensuring full adherence to data protection and service delivery standards.
- Developed strong understanding of performance metrics, compliance, and reporting processes used in public sector operations.
Education
Diploma - Business Administration
UK
UKMS - Software Engineering
National Textile University
Faisalabad 01.2017 - 01.2021
Skills
- CRM & GDS Systems
- EBS,LRS
- Outlook
- Administrative & Operational Support
- Process Improvement & KPI Monitoring
- Team Collaboration
- Microsoft Office Suite
- Time Management & Workflow Optimization
- Google Workspace
- CRM Tools
- Data Entry Systems
- Documentation Management
- Data privacy assurance
- Compliance enforcement
Certification
- Administrative Support – Alison UK
- Skills for Work – Blackburn College, UK
- Level 2 Award in Customer Service (RQF) – Highfield UK
- Level 2 Award in Health & Safety (RQF) – Highfield UK
Accomplishments
- Consistently exceeded performance KPIs across administrative and customer service roles.
- Recognized for improving service efficiency by 25% at Serco through process automation.
- Successfully managed data collection projects ensuring 100% compliance with ONS standards.
- Commended for excellent customer engagement and first-contact resolution results.
- Demonstrated strong adaptability across government and private sector environments.
Timeline
Administrator MIS
Blackburn College
10.2025 - 11.2025
Operational Support Officer
Serco
11.2024 - 01.2025
MS - Software Engineering
National Textile University
01.2017 - 01.2021
Diploma - Business Administration
UK