Sadaf Jahangir
High Wycombe,bucking
Summary
Driven and result oriented Key Account Manager with over 12 years of experience in Telecom sector, specialising in managing multinational accounts, driving revenue growth and fostering long-term client partnerships. Proven track record of achieving and exceeding KPIs and delivering bespoke solutions across 5G, IOT and cloud technologies.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Key Account Manager Global Managed Services Teleco
Du Telecom (EITC)
Dubai, United Arab Emirates
04.2015 - 05.2024
- Managed a portfolio of Enterprise Key Accounts, complex sales cycles for maximised business growth.
- Developed and maintained strong relationships with key decision-makers and stakeholders within assigned accounts.
- Conducted regular meetings to Identify new sales opportunities and provided tailored and bespoke Telecom solutions, including Managed global services, network, cloud, and security services.
- Negotiated profitable contracts, pricing and terms with customers to ensure mutual benefit.
- Resolved escalated customer issues promptly for increased satisfaction rates.
- Coordinated with internal departments for seamless service delivery to clients.
- Secured long-term customer loyalty with excellent service and understanding of client needs.
- Conducted regular business reviews, identified areas for improvement.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
Telecom Managed Service Assurance Manager
Du Telecom (EITC Telco)
Dubai, United Arab Emirates
09.2010 - 02.2015
- Managed after sales operational client relationships ensuring service continuity for key accounts.
- Conducted incident Managment, SLA enforcement and project Management.
- Maintained vendor-supplier relationship, contract development and worked on Service improvement Plans.
- conducted monthly meeting and providing service reviews.
- Cultivated strong relationships with clients to secure repeat business.
Education
Master of Science - Social Sciences
QAU
Islamabd 02.2004 - 02.2006
Skills
- Strategic Account Managment
- Client retention and revenue growth
- Contract negotiation
- Sales forecasting
- Market Analysis and business Development
- Target achievement
- Project Management
- Competitor awareness
- New development bids
- Assertiveness
- Upselling and cross-selling techniques
Affiliations
- Technology exploration and networking Meetups, volunteering Social Services, Travel and cultural exploration
Accomplishments
Best service Manager s award for consecutive 3 years.
Languages
English
Upper intermediate
Timeline
Key Account Manager Global Managed Services Teleco
Du Telecom (EITC)
04.2015 - 05.2024
Telecom Managed Service Assurance Manager
Du Telecom (EITC Telco)
09.2010 - 02.2015
Master of Science - Social Sciences
QAU
02.2004 - 02.2006
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