Sachithra Ranpati Dewage
Manchester,Greater Manchester
Summary
Dedicated professional with expertise in food safety regulations and customer service, demonstrating a strong work ethic and quick learning ability. Proven track record of effective team collaboration, contributing to seamless operations and enhanced service delivery. Committed to leveraging skills for continued growth in the hospitality industry.
Motivated individual enthusiastic about challenging work.
Adapts easily to various environments and responds flexibly to changing demands. aiming to enhance operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Team member
KFC
Birmingham, West Midlands
06.2021 - 03.2023
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Maintained high standards of food hygiene, securing customer trust.
- Ensured workplace cleanliness with regular maintenance tasks.
- Warmly greeted customers and proactively reduced wait times.
- Prepared and packaged orders with precise presentation skills.
- Helped to prepare and plate food orders for quick service.
Quality assurance engineer
Virtusa Pvt Ltd
Colombo, Sri Lanka, North Western Province
04.2018 - 03.2021
- Led training sessions, enhancing team's technical knowledge.
- Maintained up-to-date documentation, facilitating smoother audits.
- Coordinated with development teams, expediting issue resolution times.
- Managed troubleshooting efforts to ensure minimal disruption in operations.
- Influenced positive change by suggesting updates to existing QA methodologies.
- Built, reviewed and improved technical specifications and testing plans.
- Analysed problems to develop reproducible cases and documented defects for developers.
- Applied API testing tools and automated testing framework to maximise impact of quality assurance activities.
- Used both automated and manual testing techniques to deliver quality products.
Education
MSc in Information Management - School of Computing and Creative Technologies
University of West of England
Bristol , United Kingdom 01.2021 - 06.2022
Skills
- Team support during peak hours
- Customer assistance and engagement
- Welcoming store atmosphere
- Work area cleanliness and organisation
- Food and beverage preparation
- Hygiene and quality compliance
- Ability to Work Under Pressure
Certification
LEVEL 2 FOOD SAFETY AND HYGIENE FOR CATERING
Certificate Number - 7483947-176-781-2141
References
References available upon request.
Timeline
Team member
KFC
06.2021 - 03.2023
MSc in Information Management - School of Computing and Creative Technologies
University of West of England
01.2021 - 06.2022
Quality assurance engineer
Virtusa Pvt Ltd
04.2018 - 03.2021