Summary
Work history
Education
Skills
Accomplishments
Timeline
Websites
Personal Information
Hobbies & Interest
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Sachiin Shidunkar

Sachiin Shidunkar

Navi Mumbai,Maharashtra

Summary

Dynamic and results-driven Manager with over 14 years of extensive experience in leading and optimizing sales and operations teams across diverse industries. Recognized for driving revenue growth, achieving sales targets, and enhancing customer satisfaction. Proven expertise in managing call center operations, handling multi-line business processes, and implementing effective sales strategies. Skilled in data management, campaign optimization, and customer relationship management. Adept at fostering employee retention, improving productivity, and ensuring seamless business process flow. Aiming to leverage my strong leadership and communication skills to drive business success in a challenging sales and operations role.

Work history

Telesales Manager

The Sleep Company
Navi Mumbai
12 2024 - Current
  • Leading a team of 74 Telesales executives with accountability for monthly revenue targets, call conversion ratios, and lead-to-sale closures.
  • Defined and monitored Key Performance Indicators (KPIs) such as daily call volumes, talk time, lead generation, pipeline management.
  • Established Key Result Areas (KRAs) including sales target achievement, team productivity and upselling/cross-selling opportunities.
  • Conducted performance reviews, identified training needs, and implemented coaching sessions to enhance team efficiency.
  • Developed and optimized sales scripts and pitch techniques to improve first-call resolution and conversion percentage.
  • Analyzed sales reports and CRM dashboards to track performance, forecast revenue, and ensure alignment with business goals.
  • Coordinated with cross-functional teams (marketing, operations, and customer service) to ensure smooth lead flow and post-sales follow-up.

Call Centre Manager

HDFC ERGO GENERAL INSURANCE
Mumbai
07 2021 - 12 2023
  • Managed process for 150 seats in call centre outbound sales operations
  • Led call centre operations and insurance sales
  • Responsible & Achieved 10x of Business Target - Overall GWP Premium,Net Pull Con% & Workstation Productivity/Agent
  • Managed health and motor insurance lines of business
  • Managed SEO campaigns for luxury vehicle data analysis
  • Managed total business targets for call centre and in-house teams
  • Led dialler operations for call centre with 70 licences
  • Directed full scope of Dialer Services, from ID Creations to Campaign Planning
  • Coordinated Truecaller services for in-house team
  • Analysed customer data to identify sales opportunities and trends
  • Delivered detailed reports on departmental challenges and achievements to senior management
  • Utilised strategic planning to drive business growth.

Sr Lead - Call Centre Operations

Hexaware Technologies LTD - BPS
Navi Mumbai
09 2019 - 07 2021
  • Led operations for team of 60 members
  • Managed end-to-end sales processes and achieved volume and sales targets
  • Ensured 100% team billing completion as Senior Lead of Operations
  • Performed regular performance reviews, setting clear objectives and offering constructive feedback
  • Analysed market trends to inform product development and positioning strategies.
  • Increased revenue by upselling and recommending products.
  • Oversaw daily operations to achieve high productivity levels.

Telesales Manager

Home Credit India Finance PVT. LTD
Navi Mumbai
06 2016 - 08 2019
  • Led operations as Telesales Manager for cross-sales Personal loan bucket with 135 agents
  • Directed sales operations, meeting volume and sales targets
  • Oversaw shrinkage planning to meet process standards
  • Tracked budgeted volume to meet YTD targets
  • Facilitated training on process updates for team
  • Supervised CRM analytics team on report management
  • Led cultural programmes and supported operational management
  • Ensured all team members met or exceeded sales targets regularly.
  • Implemented incentive programmes for enhanced staff motivation.
  • Utilised CRM systems effectively in daily operations.

Assistant Manager

Intelenet Global Services
Thane
02 2010 - 06 2016
  • Managed operations & led process of 100+ seats
  • Managed Credit Card Outbound Sales - Lead Generation Process of ICICI Bank
  • Started as Team Leader & got promoted as Asst Manager within 2 Years
  • Conducted regular employee evaluations, identified strengths and areas for development.
  • Managed daily operations to ensure optimal productivity and effectiveness.
  • Created reports on call centre quality to identify issues and manage change.
  • Set and managed performance benchmarks for call centre employees.

Team Coach

Reliance BPO
Navi Mumbai
04 2008 - 01 2010
  • Started BPO Career as CSA
  • Promoted as Team Coach
  • Managed team of 15 agents IB Callers
  • HNI Desk
  • Training, Feedback & Coaching
  • Team building, leadership & people management
  • Developed strong leadership skills, resulting in a more proactive team.
  • Instituted mentoring programmes, enhancing skill sets across the team.

Education

Bachelor of Business Administration -

Rajiv Gandhi Institute of Management & Technology

Skills

  • General Insurance Expert
  • Call Center Management
  • Leadership & Team Management
  • Strategic Planning & Execution
  • Performance Monitoring & KPI Management
  • Process Improvement & Optimization
  • Vendor Relationship Management
  • Dialer Management
  • Sales and service target delivery
  • Sales expertise
  • Quick decision-making
  • Dynamic leadership
  • Strategic business planning
  • Business Analytics
  • Department management

Accomplishments

  • Got Selected & Promoted as Vendor Manager to manage first ever Outsource Business of HDGC ERGO from PAN INDIA
  • Yuva Star Award for Annual Performance - Hexaware BPS Ltd
  • Star Award for Q1 Performance - Hexaware BPS Ltd
  • HCI Star Award for Q4 Performance - Home Credit India Finance Ltd
  • Rising Spark Award for Q1 Performance Home Credit India Finance Ltd
  • I Sparkle Award for Best Manager - Intelenet Global Services Ltd.
  • Rising Star Award for Best TL - Intelenet Global Services Ltd
  • Best Performer PAN INDIA - Reliance BPO

Timeline

Telesales Manager

The Sleep Company
12 2024 - Current

Call Centre Manager

HDFC ERGO GENERAL INSURANCE
07 2021 - 12 2023

Sr Lead - Call Centre Operations

Hexaware Technologies LTD - BPS
09 2019 - 07 2021

Telesales Manager

Home Credit India Finance PVT. LTD
06 2016 - 08 2019

Assistant Manager

Intelenet Global Services
02 2010 - 06 2016

Team Coach

Reliance BPO
04 2008 - 01 2010

Bachelor of Business Administration -

Rajiv Gandhi Institute of Management & Technology

Websites

Personal Information

Marital status: Married

Hobbies & Interest

  • Dancing
  • Playing & Watching Cricket

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Sachiin Shidunkar