Microsoft Project Plan
Sachin Mali
Technical Project Manager
Reading,Berskshire
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
19
19
years of professional experience
8
8
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Project Manager
Tata Consultancy Services( Lloyds Banking)
London
2021.02 - Current
- Initiate early engagement discussions strategy with Value streams/application owners to categories them as per complexity, readiness and other parameters
- Engage SME resource to support build and get impact assessment and Micro Design document created, peer and lead reviewed
- Responsible for planning, schedule, resource issues including Dev/Test, Pre-production, Production environment availability
- Responsible for arranging funding/Budget for program with Value stream/application which are ready for migration
- Responsible for Planning, managing, tracking overall migration program
- Conduct daily standup calls with Architecture, Migration team, Cutover and application teams for tracking plan towards agreed cutover dates
- Implement agile delivery methodology by decomposing, Investigating and Analyzing business requirements and processes
- Hands on Agile delivery experience
- Work towards Process Improvements and suggest new ideas from strategic, operational, process and technical elements of client issues and solutions
- Value addition created in BAU deliverables
- Run regular project review forum with all stakeholders, including Risks/issues/finances/status/resources
- Take regular feedback from business users, work, and act on them and make sure improvements are logged
- Providing visibility of Lloyds Banking Cloud Migration Program heads on overall plan with weekly reports
- To manage problems through to resolution escalating proactively and formally as necessary
- Special Software JIRA, Confluence
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
Project Manager and Scrum Master, Delivery Manager
Tata Consultancy Services( Vodafone)
Newbury
2020.08 - 2022.01
- Vodafone Always on Marketing (AOM), Manage Vodafone AOM Deliverables
- Successfully delivered PEGA Marketing (AOM) deliverables from legacy to new framework. Increased the business Vodafone offers to customers by 20% during seasonal offers
- Led scrum teams, product management, worked with cross functional, multi-vendor teams to increase revenue
- Reduced time to delivery by 20%
- Managed multiple stakeholder and vendors (Amdocs, Celfocus, IBM)ntegration) on PEGA AOM
- Met project deadlines without sacrificing build quality or workplace safety
- On time delivery (right at first time) of all committed scope in Test and Live
- By identifying issues at early stages and taking review/suggestions on solutions from experts
- Responsible for project planning and managing dependencies with multiple vendors and stakeholders for work streams
- Implement agile delivery methodology by decomposing, Investigating and Analyzing business requirements and processes
- Hands on Agile delivery experience
- Work towards Process Improvements and suggest new ideas from strategic, operational, process and technical elements of client issues and solutions
- Value addition created in BAU deliverables
- Run regular project review forum with all stakeholders, including Risks/issues/finances/status/resources
- Take regular feedback from business users, work, and act on them and make sure improvements are logged
- Providing visibility of Vodafone Program to offshore team
- To manage problems through to resolution escalating proactively and formally as necessary
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
Techinical Delivery Manager
Tata Consultancy Services( British Telecom)
Ipswich
2015.07 - 2021.07
- Improved operations through consistent hard work and dedication and increased sales by 30%.
- Maintained energy and enthusiasm in fast-paced environment.
- Created plans and communicated deadlines to complete projects on time.
- Prepared variety of different written communications, reports and documents.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked with customers to understand needs and provide excellent service.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Participated in team-building activities to enhance working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Adhered to social distancing protocols and wore mask or face shield.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified issues, analyzed information and provided solutions to problems.
Project Manager, Release Manager
Tata Consultancy Services(AT & T)
Pune
2014.06 - 2016.06
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Developed criteria, application instructions, procedural manuals and contracts for federal and state public transportation programs.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Conducted research to address shipping errors and packaging mistakes.
- Managed resources effectively to avoid unnecessary delivery delays.
- Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Supervised delivery staff and general productivity.
- Planned delivery routes according to traffic, weather and types of delivery.
- Contacted suppliers and vendors about issues with deliveries or products.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Transitioned clients from sales processing to delivery team by effectively assigning roles and responsibilities and facilitating kick-off activities.
- Created and enforced detailed organization processes to increase quality and service standards.
Solution Architect, Deployment Manager
Tata Consultancy Services(Tele Denmark Communications)
Pune
2012.01 - 2014.09
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Project Title TDC Application Development and Maintenance, Manage client relationships in TDC Mobile Mediation and Billing area with project (HLD) management responsibility
- Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
- IT and/or software development experience in one or more of the following areas: Billing, CRM, Product Catalog, Fulfillment, OSS, general large-scale system architecture, large-scale databases
- Broad Technical Acumen with OSS/BSS solutions
- Broad Technical Acumen - Experience in BSS / Service-To-Cash / Billing solutions architecture
- Define and document customer business functions and processes
- Consult with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access
- Act as a liaison between end-users, technical analysts, information technology analysts, consultants and others
- Analyze the feasibility of, and develop requirements for, new systems and enhancements to existing systems
- Track and fully document changes for functional and business specifications
- Identify opportunities for improving business processes through information systems and/or non-system driver changes
- Conducted project audits and recommended solution to client and TCS management for projects in crisis. Responsible for End to End Architecture
- Played as release manger/Implementation team lead/Deployment manager for monthly/quarterly deployments in Comptel Mediation, Billing, Provisioning, CSHOP and Self-care modules
- Provided support during customer implementations and applied industry best practices.
- Agile and Water fall method used for couple of High-Level Design/Project.
- Worked closely with product teams to define and prioritize partner feature requests
- Executed application database upgrades, backups and restore duties.
- Managed project planning, resource allocation, scope, schedule, status and documentation.
Developer Analyst
Tata Consultancy Services(BSNL)
Pune
2008.12 - 2011.12
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Updated old code bases to modern development standards, improving functionality.
- Developed and maintained clear documentation for methodologies and applications.
- Participated in analysis and interpretation of results incorporating feedback into models and metrics.
- Discussed issues with team members to provide resolution and apply best practices.
- Work with the Alcatel-Lucent, Tele DNA, ACL vendors for the requirement of 3GPP (CDR charging documents) for ZTE CDMA and GSM nodes like Alcatel RCP, GPRS, IN, VAS nodes like MMSC, ACL PRBT, Tele DNA SMSC
- Understanding of 3GPP(Charging document) of CDMA and GSM network element for charging the CDR
- Writing and executing various call scenarios like 3Gto2G (and vice versa), 3Gto3G, Local, CUG, MO, MT, and Location based Roaming (National, Zonal and Intra zonal, International In roamer)
- Validation, Feature Acceptance, Performance, Capacity, and Integration Testing of MSC, GMSC for CDMA & GSM Core Networks
- Helping for creating Roaming agreement between different network operators
- Sending sample test file to data clearing house to share with another operator
- Participating in strategic and Governance role in Project execution
- Reviewing and approving System Test Plan and Test Reports
- Overall delivery responsibility for test plan development and execution
- Status Reporting to Program Managers
- Worked on Comverse Data Mediation and Kennan Billing system for installation and commissioning of different network elements like RCP/Call server for Voice calls, GPRS, MMSC, SMSC, PRBT, SDP, LBA, IN, ZTE CDMA etc
- Creation/migration of GRID, Validation, Format and Filter on SUN 7.1 Data Mediation server and HP 10.1 Data Mediation server for different network element
- Testing of sample Raw CDR from different network elements on Data mediation servers
- Testing of Postprocessor on data mediation server 10.1 and confirmation with existing 7.1 data mediation server for each network element
- Providing the Successful Acceptance Test to client without any issues in Data Mediation and Billing system
Voice Network Engineer
Wipro Infotech(CSC)
Hyderabad
2007.03 - 2008.01
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems.
- Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Assessed facilities to determine capacity and needs for telecommunications systems.
- Reviewed and interpreted facility orders, network design orders and circuit layout orders.
- Accurately read, understood and carried out written instructions.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
- Developed and implemented procedures for preventive maintenance, backup and data recovery.
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
Voice Network Engineer
Wipro Infotech( Syntel Global Development Center)
Pune
2006.07 - 2007.02
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems.
- Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Identified issues, analyzed information and provided solutions to problems.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Installed and maintained systems and analyzed users' needs.
Voice Network Engineer
Wipro Infotech(IBM Daskh Contact center)
Pune
2006.04 - 2006.06
- To provide Level 2 support to the users, to resolve voice quality issues
- Maintaining Meridian-81 C Nortel IPT setup, analog & digital Phones for 2100 Users
- Maintaining signaling servers for 1000E, with, Passport7480, Call pilot 703T, Symposium version 4 etc
- To attend and resolve the daily assigned tickets for creation, deletion, swapping of extensions
- To take a daily checklist of all the Nortel Products to check health status, Available memory status, loop, and Channel status, etc for future resource planning
- To Maintain Daily/ Weekly backups for Meridian, callpilot, symposium and personal directory of signaling server
- To pull out the traffic reports from Nortel CLI manager and call billing system for monitoring the trunk utilization
- To maintain proper cabling for Meridian and MDF for smooth and fast troubleshooting
- To Configure Voicemail for Individual Users of 2100 users
- To maintain the Voice link from passport 7480 to remote locations
- To maintain the Documentation for the call log sheets, software licenses, card inventory etc
Service Engineer
Kamdar Enterprises
Pune
2005.07 - 2006.03
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Performed periodic testing of all networks and systems.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Developed process improvements to increase reliability and equipment performance.
- Installed, configured and tested equipment on specialized platforms.
Education
Batcher of Engineering - Electronics and Telecommunications
Dr Babasaheb Ambedkar University
Osmanabad, Maharashtra, India 2001.06 - 2005.06
High School Diploma -
Government Polytechnic
Latur, Maharashtra, India 1998.06 - 2000.06
Higher Secondary Education - Science Education
Dayanand Science College
Latur, Maharashtra, India 1996.06 - 1998.06
Skills
Business process re-engineering
undefinedAdditional Information
- Need sponsorship for changing, switching to new job
- Holding valid Work VISA: ICT-Tier 2 Validity May 2023
Accomplishments
- Presented with the On the Spot Award for spurring more than 30% growth for 8 consecutive months.
- Improved customer satisfaction ratings by 50% by excellent work done with additional self-initiation to streamline the project.
- Received BT Openreach Delivery Director appreciation for Timesheet, Auto Comp Successful Defect free delivery with Tight timelines, BT E-cards in 2019 On the Spot award for the excellent work done along with additional self-initiation to streamline the project
- Awarded as Star of the month for outstanding contribution in Tele Denmark Communication as Solution Architect in 2013 Achieved Learning Champion award for completing TCS learnings in 2019 20 +Smiles awards received for organizational additional initiatives taken outside project Deliverables for PMR Audits, Participation in L & D activities, On and OFF Campus recruitment participation Awarded for Best performer by TDC operation head for EL6.
- Migration from HP UNIX to Linux on to EL6.: Tele Denmark Communication in 2013 Appreciated by TDC mobile operation Head for Performance Bottleneck improvement for GPRS (Project was to make technical changes in the architecture of the stream to improve performance, this was achieved by splitting the Aggregation logic for 3 markets Norway, Sweden and Denmark in different nodes and hence included Times Ten data Migration in 3 different storage's.
- In 2014 Received appreciation by BSNL West Zone General Manager for LTE phase 3 launch in 2012. (It was last phase for implementing 4G solution for GPRS, it included migrating all 3G decoders to 4G format and making changes in Business Logic for supporting new format, A major impact was to make IP address field 64bit IPV6 which included change in ROAMING flow as well) in 2012
Software
Jira
Confluence
Agile Scrum
Cloud
Cyber Security
Certification
Agile Scrum Master
Interests
Travelling
Cocking
Timeline
Project Manager
Tata Consultancy Services( Lloyds Banking)
2021.02 - Current
Project Manager and Scrum Master, Delivery Manager
Tata Consultancy Services( Vodafone)
2020.08 - 2022.01
Agile Scrum Master
2019-09
DevOps Master
2017-12
Prince 2 Foundation and practitioner
2016-07
Techinical Delivery Manager
Tata Consultancy Services( British Telecom)
2015.07 - 2021.07
Project Manager, Release Manager
Tata Consultancy Services(AT & T)
2014.06 - 2016.06
Comptel Event Link Mediation
2012-01
Solution Architect, Deployment Manager
Tata Consultancy Services(Tele Denmark Communications)
2012.01 - 2014.09
Developer Analyst
Tata Consultancy Services(BSNL)
2008.12 - 2011.12
Oracle Certified Associate
2008-06
Voice Network Engineer
Wipro Infotech(CSC)
2007.03 - 2008.01
Voice Network Engineer
Wipro Infotech( Syntel Global Development Center)
2006.07 - 2007.02
Voice Network Engineer
Wipro Infotech(IBM Daskh Contact center)
2006.04 - 2006.06
Service Engineer
Kamdar Enterprises
2005.07 - 2006.03
Batcher of Engineering - Electronics and Telecommunications
Dr Babasaheb Ambedkar University
2001.06 - 2005.06
High School Diploma -
Government Polytechnic
1998.06 - 2000.06
Higher Secondary Education - Science Education
Dayanand Science College
1996.06 - 1998.06
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