Sachin Kalia
Ilford,RDB
Summary
Accomplished IT professional with extensive expertise in operating systems, including Linux, Unix, and Solaris, as well as Windows environments. Proficient in Sybase T-SQL, PowerBuilder, and Oracle PL/SQL, with a strong command of shell scripting. Demonstrates comprehensive knowledge of software tools such as MS-Office, JIRA, and Calypso13. Experienced in middleware technologies like MQ and TIBCO. Skilled in managing databases including Sybase and Oracle. Possesses deep domain knowledge in retail and investment banking, specialising in equity derivatives and fixed income. Committed to leveraging technical skills to drive innovation within the financial sector.
Overview
23
23
years of professional experience
1
1
Certification
Work history
VP Production Support, Front Office
Jefferies
11.2022 - 03.2026
- Manage all trading desk queries coming out of daily business trading for the EMEA Desk.
- Instrumental is setting up processes around the setup of the new EMEA desk in London, both process-wise and service-wise.
- Collaboratively working with the Trading desk and Development teams on various issues, acting as a focal point of contact for all teams.
- Managing resources within the support team across regions.
- Scrum Master – I had additional responsibility for managing the Scrum Team, in addition to participating in Application Support Activities and other Project Work.
- Backlog Refinement for upcoming and planning Sprints with the Product Owner.
- Working on Various Upgrades to application software across various markets.
- Working on various Regulatory Reporting Breaks and fixing them.
- Maintain Application Infrastructure in good shape in terms of Capacity and performance.
- Suggesting and implementing processes around how best to organize the application and general working of the team to achieve better results for the business.
- Establish a process for regularly occurring Incidents and repeat tasks to automate and avoid manual intervention.
- Jefferies is one of the leading full-service investment banking and capital markets firms operating globally. At Jefferies am working for the Equity Option front Trading desk, covering the entire EMEA Region, mainly covering the front office setup and working. We have in house application that deals with Order booking (OMS), Trading risk calc Engine, Pricing Engine and various sales and trading blotters Modules.
Regulatory Reporting Engineer (Contract Role)
Ford Credit Ltd
Dunton, ESS
03.2021 - 11.2022
- Scrum Master – I had additional responsibility of managing the Scrum Team besides getting involved in Application Support Activities and other Project Work.
- Backlog Refinement for upcoming and planning Sprints with Product Owner.
- Working on Various Upgrades to application software across various markets.
- Working on various Regulatory Reporting Breaks and fixing them.
- Maintain Application Infrastructure in good shape in terms of Capacity and performance.
- Participate in Future Sprint Planning.
- Suggesting and implementing processes around how best to organize application and general working of team to achieve better results for business.
- Ford Credit is Financial arm of Ford Motor Company which is in primarily involved in providing Credit loans to Millions of customers and Car Dealers across the Globe. Ford Credit unit here in London takes care of all the markets across Europe region in providing Data to regulators in various countries. Major applications used in this business were Wolters Kluwer Products (RegPro, RiskPro , Anacredit) , Informatica Power Center for bulk data processing besides using Rally Application for Sprint Planning and other Agile Reporting.
Senior Application Support (Contract Role)
ING Bank Ltd
02.2014 - 02.2020
- Scrum Master – I had additional responsibility for managing the Scrum Team, in addition to participating in Application Support Activities and other Project Work.
- Backlog Refinement for upcoming and planning Sprints with the Product Owner.
- Running Retrospective analysis of Sprints and compiling various stats for Management Reporting.
- Agile Implementation in ING, have strong knowledge of all the concepts: tasks, backlog tracking, burn- down metrics, Sprint velocity, User stories - using ServiceNow tools.
- Active involvement in support, managing support checks, responding to user queries, and batch or other systems issues using tools like Autosys, Inhouse Alert monitoring Application.
- Reviewing, planning, and executing change (both BAU change, e.g. batch modifications, and as a part of the project release cycle) – using ServiceNow/Autosys
- Migrated Application to MS Azure-based IPC Data Centre in preprod environment.
- Actively liaising with the business to gather system enhancement requirements.
- Management of production incidents, through to postmortem and remediation activity if required, using ITIL Processes using ServiceNow/JIRA.
- Reporting service delivery against agreed SLAs
- Timely generation of Regulatory Reports every day – SQL Server/Autosys.
- Timely Generation of RISK, P&L, Regulatory Reporting, and resolving Issues/Queries related to them - Windows-based application with VB frontend and Backend SQL Server, Sybase.
- Defining and delivering change in the support environment - ServiceNow/Processes.
- Planning Business Continuity Management Process for the application stack.
- Planning Releases and executing major releases.
- Building Preproduction Environment for the Trade capture application Stack – testing MQ Setup, XFB File transfer tool, and VPN Connectivity.
- ING Bank is one of the leading European banks doing business in the Retail Banking and Insurance Sector. They have a good presence in investment banking in the field of Stock Borrow/Loan (SBL) and CFD Trading in London, NYK and Singapore location. As part of a small support team, I got exposure to applications like Socrates for (SBL) and other In-house applications like Sphere running on Sybase and MS SQL Server backend databases. I have been actively involved in dealing with queries related to P&L, Risk Reporting, and Regulatory Reporting for the Investment banking business, besides dealing with other business queries and trade Reconciliation.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Business Application Support
BlueCrest Capital Management Services
11.2010 - 12.2013
- To perform level 3 support for Production reconciliations reports – Using Intellimatch.
- Team Lead for 3-member Support team of Calypso and Intellimatch Resources.
- Requirement gathering from business related new Intellimatch reconciliation development.
- Manage Disaster recovery documentation for Intellimatch.
- Migrate all Intellimatch from v8.2 rec to v 9.1 in Organized and timely manner.
- Perform in depth analysis of breaks reported by business and provide solution to the issues.
- Responsibility (as part of a shift Rota) for ensuring accurate and timely delivery of Risk and Reconciliation and P&L Reports to various Business desks. Tools like Autosys.
- Actively liaising with business for gathering system enhancement requirements related reconciliation reporting using JIRA.
- Management of production incidents, through to postmortem and remediation activity if required – Using ServiceNow/JIRA tools.
- Reporting service delivery reports against agreed SLAs.
- Planning Business Continuity Management Process for the application stack.
- Planning Releases and executing major releases using TeamCity
- BlueCrest Capital is one of the leading Hedge Fund Company dealing all types trades and products (Fixed Income, Equity Derivatives, FX Derivatives, and Credit Derivative Products). As part of small support and development team got exposure to challenging environment where one needs to deal with wide range of issues doing multitasking may it be Business Trade or Technology related with a quick turnaround. Role at BlueCrest Capital involved working on Intellimatch reconciliation application and Calypso Booking System. We have over 300 reconciliation reports that are used to reconcile all application components within BlueCrest and all Street counterparties for all the trading products. I have been actively involved in migration of Intellimatch rec from 8.2 rec to 9.1. I was also involved in performance tuning of various extract jobs for reconciliation reports at database level. I was part of Inhouse project initiated to establish AML Standards and carry out vetting of trading data done both at Client Onboarding level and transaction Level.
AVP Production Support, Front Office
Barclays Capital
01.2010 - 11.2010
- Active involvement in support, managing support checks, responding to user queries and batch or other systems issues –Tool Autosys.
- Reviewing, planning and executing change (both BAU change, e.g. batch modifications, and as a part of the project release cycle) – XML/Autosys/HP Service Centre.
- Responsibility (as part of a Shift Rota) for ensuring accurate and timely risk delivery to the desk.
- Actively liaising with business for gathering system enhancement requirements.
- Management of production incidents, through to postmortem and remediation activity if required.
- Reporting service delivery against agreed SLA’s.
- Defining and delivering change in the support environment.
- Planning Business Continuity Management Process for the application stack.
- Planning Releases and executing major releases.
- Building Preproduction Environment for the Trade capture application Stack.
- Exotics IT is a front office Support team focused on the trade capture, pricing and risk management technology for highly structured products within the Fixed Income Exotics business. This global team interacts with the front office, operations, product control and risk management functions.
Lead L2 (GSD)
UBS (Union Bank of Switzerland)
11.2008 - 07.2009
- Client interaction, Team Building, Identification and implementation of support related process for the off shoring of the project to Singapore Location.
- Deployed and Managed tier one global Production Support Team (PST), offshore. Results include significant cost savings for the Bank.
- Quarterly CDS (Credit Defaults Swaps) Processing which involved making sure system processes CDS trades well on time.
- Daily production L2 level support via handling User chats, mail responses and alert monitoring.
- Release deployment in Production and Preproduction Environment making sure applications are up and running after release is done for both windows and Unix based applications. Tools Autosys, Oracle, Sybase.
- Actively involved with Front office trades and trade support in trade reconciliation between various components of FUSA Suite of Application (TLM Application) making sure the trade breaks are identified well in advance and mitigation actions are taken before any harm to bank reputation is done. There were 28 different internal and external reconciliations done each day to identify breaks in our Settlement and Confirmation application suite of applications. These trade reconciliations help us identify any financial risk that we might be possible as trades flow through various front, middle and back office applications including Swift application. Tools used were Intellimatch, TLM Smart stream.
- Liaise with Front office traders and Trade support team for various trade related breaks and queries in settlement and confirmation. Application. – TLM Smart Stream, Oracle, Sybase.
- Manage Production Incidents and other Routine issues with Middle office Operations team making sure the management both in Operations team and my team are well informed about the incidents and also making sure the proactive actions are taken to reduce similar incidents in future – JIRA/Remedy.
- Logging, tracking and analysis of production issues and Liaising with development support for root cause analysis as this is key to improve rate of incidents in production environment in future and also helps gathering statistics for forecasting resource requirement and trend analysis.
- Implemented following support processes to improve service quality:
- Remedy tickets to track all incidents / requests.
- Escalation & Notification Process.
- Shift Takeover Process (instead of getting handover, incoming shift takeover support from outgoing shift).
- Service Catalog.
- Weekly Service Delivery Report.
- Daily Swat Call to track closer of Problems/ Repetitive Incidents.
- Daily Milestone checks.
- Critical Delivery Path / SLA tracking alerts.
- Migrated all batch jobs and other automated reports to Autosys.
- Monitoring – SiteScope, Network Alerting.
- Implemented dedicated coverage by the team to reduced system downtime increased proactive monitoring by putting up alerts using Shellscripting for various system and application thresholds which helped increase delivery success.
- Implemented ITIL Best Practices to improve productivity. Single point contact for users as Service Desk implemented. Operations Bridge is implemented for system facing team handling automated alerts and Job failures.
- Manage Level 1 team from London in terms of hiring new resources, Appraisals if team members , work distribution within team.
- Managing SLA adherence of the project.
- Providing various analytical and statistical reports to client showing system availability with suggestions to improve productivity.
- Analysis of performance related issues for various database related report/extracts for reporting. (Oracle/Sybase Databases).
- Single point contact for client management for the project.
- Incident Management on day to day basis and worked on RCA(root Cause analysis) with development team and actively liaised with them to provide all details related to incident or enhancement required in the Application may it be business requested change or Infra level working of application.
- Configuration Management and Knowledge base development for production issues.
- Participate in Application BCP tests from time to time.
- Hands on Experience of working on Excel Spread Sheet for writing formulas, v-lookup and Macros.
- FUSA Future State Architecture is Next generation of Application to Memphis. This suite of application designed to process very high volume of trades for processing CONFIRMATION and SETTLEMENT of trades booked in front office applications of Credit Derivative, Fixed Income Products, Interest Rate Derivatives and Equities Derivative trades. The financial products processed by the application include Credit derivatives (CDS, CDO, CLN, Bonds) and Equity derivatives. The application is also coupled with other applications such as CLAS, CRAIG etc. for accounting and funding of the processed trades. The application also processes trades booked with other investment bank clients via DTCC application (this is a third-party external application to bank) for auto confirmation and settlement of trades.
Team Lead
UBS Ltd, IB
Singapore
09.2003 - 04.2007
- Provide day-to-day advanced level 1and 2 application support for mission critical Interest Rate & equity derivatives Technology systems, being able to involve development teams as required in finding answers.
- Answering user’s queries by mail phone and Chat.
- Manage Level 1 team in terms of hiring new resources, Appraisals if team members, work distribution within team.
- Raising Ticket in Jira for issue and Remedy for change release
- Performing Jira review to ensure that issue is dealt in timely manner based on priority.
- Resolution of production incidents in a timely fashion, through analyses and remediation procedures.
- Updating Sybase reports in flash tool as and when new requirement comes from users.
- Updating application configuration files for new updates (e.g. Database changes, upstream and downstream changes etc.)
- Includes investigating daily user queries and performing 'run-the-bank' tasks (e.g. rolling out new books, system configuration work etc.).
- Ensuring batch and system end of day runs successfully.
- Monitoring system alerts in Netcool and resolving them (i.e. action or escalation)
- Rescheduling batches as and when required.
- Run test procedures for special events' (e.g. future rolls), system upgrades and contingency planning.
- Updating and creating support documents on Confluence.
- Provide training and mentoring to the second line application support functions in Singapore, London and Stamford.
- Provide weekend and overnight support if needed
- Maintaining shift Rota for team.
- Performing root cause analysis.
- Contribute to and improve the application support knowledge base.
- Work with the development teams to identify tools that would enable the business to be more self-sufficient and rely less on IT support to debug data and business process related errors.
- Own the production of Service Desk Metrics and use these to establish efficiencies that can be made by better training and more effective process implementation.
- Functionally manage the team on a global basis ensuring all Service Desk SLA’s are met daily.
- Produce and apply new processes as required during the evolution of the Service Desk.
- Ensure adherence to the already agreed Service Desk processes, coaching/mentoring staff where improvements are needed
- Involved in performing system health checks.
- Involved in release management process.
- MEMPHIS is an Online Trading (Options and Derivatives) Confirmation and Settlement System which is developed based on a workflow based processing engine, which interacts with the booking front-office systems like GR (Equity derivative) and OBS (Fixed Income derivative), external static data system EROS and with external settlement and confirmation systems like SWIFT (Settlements network) and Top Call (Network FAX Systems). The basic infrastructure of the MEMPHIS engine is being built by ActiveWorks4.0, which is an application framework working on basis of Pub-Sub object middleware supplied by Web Methods.
Education
Masters - Computer Application
Divergent Information Technology Pvt. Ltd
New DelhiSkills
- Operating System / Hardware: Linux, Unix, Sun OS 58 (SOLARIS), WINDOWS 9x / NT / 2000 / XP/7
- Languages: Sybase T-SQL, PowerBuilder, Oracle PL/SQL, Shell Scripting
- Software Packages / Tools: MS-Office, MicroMuse, MS Excel, Remedy, SiteScope, Autosys, FoxPro, JIRA, TLM Smart Stream, Toad, DBartisan, Intellimatch, CALYPSO10, Calypso13,FrontArena (Equities),Geneos, Team City, SSRS Reporting, FIX Messaging, MQ Messaging, App Dynamics, Grafana, Splunk
- Middleware: MQ, TIBCO
- Database: Sybase, Oracle, SQL Anywhere
- Domain Knowledge: Retail / Investment Banking and Financials (Equity Derivatives, Fixed Income, Cash Equity, Equity Borrow Loan, Interest Rate Derivatives)
- Customer relationship management systems
- Visionary planning
- Crisis resolution
- Employee training capability
- Inspirational communication
- Business continuity planning
- Technological integration
Certification
- Certified Scrum Master (CSM)
- Certified AZ-900: Microsoft Azure Fundamentals
- Fundamental Cloud Concepts (In House training)
- ITIL Foundation (In House Training).
Early Career Summary
- Employer: Polaris Software Labs Ltd, Title: Team Lead, Project: CollectNow, Duration: Mar 2002 - Aug 2003
- Employer: Polaris Software Labs Ltd, Title: Module Lead, Project: BankNow, Duration: Jan 2001 - Mar 2002
- Employer: Rays InfoTech Pvt Ltd., Title: Developer, Project: Fixed Deposits, Duration: Feb 1999 - Nov 2000
- Employer:
- DIT Pvt Ltd, Title: Developer, Project: FDS, Duration: Mar 1998 - Jan 1999
- DIT Pvt Ltd, Title: Developer, Project: SATS, Duration: Dec 1996 - Feb 1998
- DIT Pvt Ltd, Title: Developer, Project: GLASS, Duration: Feb 1996 - Nov 1996
Timeline
VP Production Support, Front Office
Jefferies
11.2022 - 03.2026
Regulatory Reporting Engineer (Contract Role)
Ford Credit Ltd
03.2021 - 11.2022
Senior Application Support (Contract Role)
ING Bank Ltd
02.2014 - 02.2020
Business Application Support
BlueCrest Capital Management Services
11.2010 - 12.2013
AVP Production Support, Front Office
Barclays Capital
01.2010 - 11.2010
Lead L2 (GSD)
UBS (Union Bank of Switzerland)
11.2008 - 07.2009
Team Lead
UBS Ltd, IB
09.2003 - 04.2007
Masters - Computer Application
Divergent Information Technology Pvt. Ltd