SACHIN BABU
Coventry,United Kingdom
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Restaurant Manager
Wroxall Abbey Hotel
Warwick , UK
11.2022 - Current
- Managed the Restaurant Operation by increasing the company standards and service levels to increase sales and minimise costs, including food, beverage, supply, utility and labor costs.
- Pioneered a comprehensive staff training initiative that significantly elevated service standards, directly contributing beyond customer expectations.
- Maintained inventory and cost control measures, significantly reducing waste and improving the bottom line.
- Organising the daily and weekly rota for the Restaurant’s staff.
- Manage shifts, which include: daily decision-making, scheduling, and planning while upholding standards, product quality and cleanliness.
- Responsible for "RiskProof" which is an award-winning digital safety management platform that delivers real-time insights of the operation
- Investigating and resolving complaints concerning food quality and service.
- Developed employees by providing on going feedback, weekly staff meetings, establishing performance expectations and by conducting performance reviews.
- Spread headed seasonal operating planning of bar and food service in open terrace in the summer..
Assistant Restaurant manager
Kayal Restaurant
Leamington Spa , UK
10.2021 - 10.2023
- Coordinated daily Front of the House and Back of the House restaurant operations
- Delivered superior service and maximise customer satisfaction
- Transforming casual diners into a loyal customer base through strategic relationship management and personalised service initiatives
- Led quality assurance efforts, ensuring the highest standards of food safety and customer satisfaction were consistently achieved.
- Trained new and current employees on proper customer service practices
- Maintain an accurate and up-to-date plan of restaurant staffing needs. Prepare schedules and ensure that the restaurant is staffed for all shifts.
- Increased customer engagement on social media account through promotions and interactive contests
- Ensured positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
- Established safe and secure dining environment with strong sanitation standards during corona restrictions.
- Maintained First position in trip advisor
Assistant Outlet Manager
Chicking
Kozhikode , India
06.2020 - 09.2021
- Collaborated with colleagues and other managers to maintain high-quality standards and uphold our brand's reputation.
- Assisting with day-to-day operations, including food preparation, inventory management, and ensuring a clean and welcoming environment for the customers.
- Initiated successful local marketing campaigns, increasing brand visibility and customer footfall in a competitive market landscape.
- Analysed local competition and assisted the Restaurant Manager to increase visibility within the local community.
- Supported and assisted the Restaurant Manager in the development of a strategy
to maximise profitability of the restaurant - Embracing a continuous learning mindset, taking feedback constructively, and applying it to improve your skills and performance.
Education
Master of Business Administration (MBA) Marketing -
University of Bedfordshire
Luton,United Kingdom 10.2021 - 11.2022
MSc International Business Management -
Coventry University
Coventry,United Kingdom 01.2019 - 01.2020
Bachelor of Technology Mechatronics -
SRM University
India 05.2014 - 05.2018
Skills
- Strategic Business Growth: Demonstrated success in formulating strategies that significantly increase sales and market share
- Operational Excellence: Expertise in optimizing operations to enhance efficiency, reduce costs, and improve service delivery
- Team Leadership & Development: Skilled in recruiting, training, and mentoring diverse teams to achieve organizational goals
- Customer Experience Management: Exceptional ability in creating and implementing customer service practices that foster loyalty and repeat business
Certifications
- Food Allergy and Intolerance Training
- CMI Level 7 Certificate in Strategic Management and Leadership, Coventry University, Coventry, UK
- Certificate in Professional Consulting, Coventry University, Coventry, UK
Project
•A Study on Eco-Friendly Hotel Practices and its effect on Hotel Selection decision-Case study of three star hotels in London.(MSc 2019, Coventry University)
Timeline
Restaurant Manager
Wroxall Abbey Hotel
11.2022 - Current
Assistant Restaurant manager
Kayal Restaurant
10.2021 - 10.2023
Master of Business Administration (MBA) Marketing -
University of Bedfordshire
10.2021 - 11.2022
Assistant Outlet Manager
Chicking
06.2020 - 09.2021
MSc International Business Management -
Coventry University
01.2019 - 01.2020
Bachelor of Technology Mechatronics -
SRM University
05.2014 - 05.2018
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