Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Sachiko Yoshida

Sachiko Yoshida

20 Kingswood Road, London

Summary

Using experience in the childcare and education industry, acting as a parent to children who are anxious about traveling alone.

Responding carefully to parents' concerns and increase customer satisfaction.

Being good at meeting people at the airport and dealing with accidents.

Working flexibly in the U.K. and Japan after leaving here.

Approaching any job with positive attitude.

Overview

28
28
years of professional experience

Work History

Relocation

12.2023 - 07.2024

Ground Staff Member

JAL SKY SERVICE Co., Ltd.
10.2022 - 09.2023
  • At Tokyo International Airport, Handled customer of Japan airlines inquiries and suggestions courteously and professionally.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Enhanced customer satisfaction by efficiently handling check-in and boarding processes.
  • Meet and assist service for VIP and Young passengers.
  • Putting safety and customer satisfaction first, proposed improvements to current operations, simplified work, and contributed to improving customer service.

Nursery teacher, Salesperson, Office Clerk, Accoun

Cheerplus Co., Ltd
09.2018 - 09.2022
  • In charge of all the administrative tasks at the newly established International School Nursery in Tokyo. Tasks were financial management, sales, personnel recruitment, accounting, salary, procurement, the introduction of new educational courses, and customer service.
  • Contributed to increase the number of children from just 15 to around 130.
  • Raising the school's profile and contributing greatly to increased sales.
  • Got a Nursery teacher license , devoted to bringing out the infinite potential of children and nurturing rich hearts as a childcare worker at the school.
  • Implemented creative arts projects to develop fine motor skills and encourage self-expression among nursery-aged children.
  • Established positive relationships with parents through consistent communication, and daily conversations, involvement in school events, promoting a strong home-school connection.

Relocation

03.2016 - 07.2018

Maternity and Childcare Leave

07.2005 - 02.2016

Team Leader, Ground Staff, Office Clerk

JAL SKY SERVICE Co., Ltd.
07.1996 - 06.2005
  • Enhanced customer satisfaction by efficiently handling check-in, boarding and arriving processes.
  • Managed all the handling for passengers of Japan Airlines and foreign contracted airline companies.
  • Assisted passengers with special needs, ensuring a comfortable and safe travel experience.
  • Got many awards e.g. Customer services, flight irregularity handling and restoring trust from complaints.
  • Contributed to increased on-time performance by effectively managing gate assignments and aircraft parking.
  • Implemented cost-saving measures that resulted in reduced operational expenses without compromising service quality or safety standards.
  • Working for personnel management and budget management, eliminating unnecessary work and overtime, and working to reduce costs and simplify operations.

Education

Technical Associate of Airline Handling -

Kanda Insutitute of Foreign Languages
Tokyo, JAPAN
03.1996

High School Diploma -

Kanto International Senior High School
Tokyo, JAPAN
03.1994

Skills

  • Knowledge of Airline handling
  • Nursery teacher, Tutor
  • General administrative tasks: Accounting, general affairs, human resources, inventory management, social insurance procedures, complaint handling
  • Customer Service
  • Problem-solving abilities, Complaint Handling
  • Active Listening and Customer Relations
  • Microsoft Excel, Word, Outlook,PowerPoint
  • Staff Training
  • Live chat support

Additional Information

Visa type : Dependent of my husband Visa

Visa expiry date : 28MAY2028

Expected length of stay in the U.K. : 2-3 years.

Desired area : Staines, Egham, Heathrow, WFH.

Working time : On demand.

English skill : Daily conversations, still developing.

Home : will relocate to Staines, Egham from net January.



Timeline

Relocation

12.2023 - 07.2024

Ground Staff Member

JAL SKY SERVICE Co., Ltd.
10.2022 - 09.2023

Nursery teacher, Salesperson, Office Clerk, Accoun

Cheerplus Co., Ltd
09.2018 - 09.2022

Relocation

03.2016 - 07.2018

Maternity and Childcare Leave

07.2005 - 02.2016

Team Leader, Ground Staff, Office Clerk

JAL SKY SERVICE Co., Ltd.
07.1996 - 06.2005

Technical Associate of Airline Handling -

Kanda Insutitute of Foreign Languages

High School Diploma -

Kanto International Senior High School

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