Sachi D 'Souza

• Processed customer returns and exchanges, ensuring adherence to company policies and procedures.

• Conducted detailed inspections of returned products to identify damage, defects, or discrepancies, documenting findings accurately.

• Assisted customers in understanding return policies, providing clear communication regarding timelines and expectations.

• Collaborated with warehouse and customer service teams to ensure the smooth processing of returns and address customer concerns.

• Resolved customer complaints regarding returns in a timely and professional manner, maintaining high customer satisfaction.

• Handled administrative duties, including preparing return reports and data entry into inventory management systems.

• Provided frontline customer service, including handling inquiries, complaints, and requests for product returns and exchanges.