Sacha Lewell
Huntingdon,Cambridgeshire
Summary
Driven professional with a background in product demonstration, customer service and lead generation across diverse industries. Uses active listening and relationship-building techniques to assess customer needs and deliver viable solutions. Friendly and ambitious team player seeking to progress within a growing organisation.
Overview
8
8
years of professional experience
2023
2023
years of post-secondary education
Work History
Education Partnerships Executive
My Tutor
London
10.2024 - 03.2025
- Generated leads through networking events, contributing to a robust sales pipeline.
- Generated leads to boost sales through strategic telemarketing efforts.
- Scheduled sales appointments for BDMs to discuss products and services and to close qualified leads.
- Identified potential sales leads whilst delivering excellent service.
- Organised targeted campaigns effectively for boosted sales during peak seasons.
- Maintained up-to-date knowledge of competitor pricing strategies for a holistic market view.
- Maintained up-to-date knowledge of market trends and fluctuations for informed decision making.
- Collaborated with marketing teams, boosting product sales.
Internal Sales Executive
Ken Booth & Co Ltd
Huntingdon
09.2023 - 10.2024
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Met and exceeded established quotas for client satisfaction and account growth.
- Generated KPI reports to illustrate overall performance.
- Monitored customer trends and account performance to proactively identify and rectify challenges.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Promoted brand values and sustainability mission, working to reduce waste and carbon footprint through eco-conscious supply chain practices.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Managed client relationships from the early stages of the sales process through to post-sales.
- Used extensive product knowledge to make appropriate recommendations to both existing and prospective customers, whilst increasing profit margins.
- Drove account growth through comprehensive sales strategies in a business-to-business sales environment.
Sales Executive
Steven Eagell Toyota
Cambridge
06.2023 - 09.2023
- Fostered positive relationships with customers to enhance loyalty and retention.
- Maximised opportunities by prospecting customers with genuine enthusiasm and outstanding customer service.
- Engaged prospective customers in natural conversation to build positive and trusted rapport.
- Identified customer needs and desires to proactively promote suitable vehicles and benefits.
- Promoted vehicle sales using proven selling tactics and strategies.
- Helped to set up showrooms and displays to wow visitors.
- Upsold products and accessories to augment value of sales.
- Advocated company values throughout sales process to promote brand loyalty and customer satisfaction.
- Nurtured rapport with customers to improve likelihood of future sales.
- Demonstrated vehicle features, using approved presentation methods to showcase add-on products.
- Gained practical experience closing sales in face-to-face environment.
- Provided post-sales services to offer follow-up support and collect customer feedback.
Sales Performance Coach and Trainer
Lifesure
Saint Neots, Cambridgeshire
05.2022 - 06.2023
- Consistently applied effective, innovative coaching methods to meet and exceed team needs.
- Delivered instruction across various topics, integrating audio-visual presentations and training materials.
- Analysed training needs to determine learning styles and skills shortages.
- Identified skills and knowledge gaps, tailoring workshops appropriately.
- Coordinated individual training sessions to support new hire orientation and retention.
- Promoted continuous learning by designing comprehensive long-term learning curriculums.
- Reviewed training metrics and KPIs to inform curriculum needs and potential improvements.
- Monitored employee progress, offering feedback to management on additional training requirements.
- Fostered positive employee relationships through communication, training and coaching.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Promoted professionalism and effective communication among staff to develop productive relationships.
- Boosted employee performance, developing plans to facilitate cross-training between departments and roles.
- Created and led a comprehensive new starter induction to ensure that new hires received appropriate training and were able to competently service our clients as soon as they began work on the phones.
- Serviced all in-house clients ranging from new business to the renewal of existing accounts.
New Business Sales Advisor
Lifesure
Saint Neots, Cambridgeshire
05.2021 - 04.2022
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Delivered outstanding customer experiences through attentive care and faultless service.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Used consultative sales approach to understand and meet customer needs.
- Collected and processed payments.
- Helped resolve client problems quickly with superior customer service.
- Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
Insurance Sales Advisor
Lifesure
Eaton Socon, Cambridgeshire
11.2019 - 05.2021
- Used leads obtained through direct referrals and lead databases to help grow our customer base.
- Created tailored insurance packages for customers using my depth of knowledge in our products to facilitate long-lasting relationships and opportunities for cross- and upselling.
- Completed an extensive IF1 course, increasing my knowledge in the field, which has helped me give reliable and compliant advice to clients regarding their policies.
- Utilised my training in the majority of our insurance products to advise potential customers on appropriate cover.
- Dealt with a large array of situations from complaints to renewals and more recently a heavy focus on New Business as one of the members of our dedicated team.
- Contributed ideas and offered constructive feedback with new lead processes, online journey restrictions and other client based procedures.
- Remained impartial in order to advise clients based on their circumstances.
- Extremely knowledgeable in regards to company's products and services to advise customers on choices for their needs.
- Called potential customers to set up appointments according to mutual availability.
- Capitalised on upsell opportunities with offers of legal support and additional insurance policy options.
- Utilised advanced sales skills to overcome objections, persuade customers to purchase policies and close deals.
- Analysed sales volume, retention and loss ratio trends to identify areas for improvement.
- Calculated quotes and educated potential customers on insurance options.
- Followed up with customers on unresolved issues.
Barman
Wyboston Lakes
Wyboston, Bedford
09.2018 - 11.2019
Sandwich Artist
Subway - Wyboston Service Station
Wyboston, Bedford
08.2017 - 10.2018
Education
FAQ Level 3 Award in Mental Health First Aider -
St John Ambulance
Stevenage, HertfordshireIF2 - Insurance
Charted Insurance Institute
Peterborough03.2023
IF1 - Insurance
Charted Insurance Institute
St Neots03.2021
GCSE -
Ernulf Academy
St Neots08.2017
Skills
- Driven
- Proactive team player
- Results-orientated
- Approachable
- Confident communicator
- Supportive
- Knowledgeable
- Punctual
Timeline
Education Partnerships Executive
My Tutor
10.2024 - 03.2025
Internal Sales Executive
Ken Booth & Co Ltd
09.2023 - 10.2024
Sales Executive
Steven Eagell Toyota
06.2023 - 09.2023
Sales Performance Coach and Trainer
Lifesure
05.2022 - 06.2023
New Business Sales Advisor
Lifesure
05.2021 - 04.2022
Insurance Sales Advisor
Lifesure
11.2019 - 05.2021
Barman
Wyboston Lakes
09.2018 - 11.2019
Sandwich Artist
Subway - Wyboston Service Station
08.2017 - 10.2018
FAQ Level 3 Award in Mental Health First Aider -
St John Ambulance
IF2 - Insurance
Charted Insurance Institute
IF1 - Insurance
Charted Insurance Institute
GCSE -
Ernulf Academy
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