SABRINE AL-KHAZZAN
London,Isling
Summary
Experienced professional with a strong background in data management, organisational support, and customer service within educational and retail environments. Demonstrates expertise in maintaining accurate records, coordinating with stakeholders, and ensuring smooth operations. Skilled in problem-solving and decision-making, effectively managing challenging situations to uphold student welfare and customer satisfaction. Proficient in Microsoft Office for administrative tasks, with a focus on digital record management. Committed to fostering a supportive work environment through HR compliance and staff training initiatives.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
HLTA/Learning Coach
star academy
London, Hackney
03.2014 - 03.2025
- With my current employer I consistently engage in ongoing training, including regular certification
- Engaged in ongoing training and certification to enhance professional development.
- Provided 1:1 and classroom support across Early Years, KS1, KS2, and SEN settings.
- Assisted in lesson planning, resource preparation, and curriculum delivery.
- Supervised students in classrooms, on field trips, and during enrichment activities.
- Maintained records of student progress, attendance, and behavioural reports.
- Supported inclusive learning by assisting with differentiated instruction and confidence-building strategies.
- Led whole-class teaching in teacher absences, ensuring smooth lesson delivery and classroom management.
- Facilitated independent learning through structured study guidance.
- Contributed to assessment marking, reducing teacher workload.
- Created engaging learning environments with structured displays and resources.
- Organised and distributed learning materials, homework, and classroom supplies.
Care Worker
Flexserve
London, Barnet
10.2016 - 12.2016
- Collaborated closely with families to understand the specific needs and preferences of each individual resident or service user; enhanced quality of care delivered as a result.
- Assisted patients with daily living activities for increased independence.
- Monitored vital signs regularly; maintained accurate records for the doctor's reference during appointments.
- Assisted with personal care tasks such as bathing, dressing and toileting – maintained dignity and respect at all times.
- Administered prescribed medication on schedule; optimised treatment effectiveness without any missed doses or overdose incidents occurring under my watchful eye and careful handling.
Midday Supervisor
star academy
London, Hackney
12.2013 - 02.2014
- Managed attendance, grading records, and administrative tasks.
- Enforced classroom behaviour policies and supported EHCP implementation.
- Collaborated with teachers, parents, and professionals to track student progress.
- Provided social, emotional, and behavioural support to students.
- Maintained a safe play environment, monitored school grounds, and administered first aid.
- Assisted with meal preparation, student supervision, and activity coordination.
Sales Assistant
Ethel Austin
London, Hackney
08.2008 - 02.2009
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Conducted daily inventory checks to manage stock levels accurately.
- Utilised excellent communication skills to provide detailed product information.
- Offered personalised shopping advice to enhance customer experiences.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
Sales Assistant
Foot locker
London, Hackney
07.2006 - 12.2007
- Ensured stock replenishment in a timely manner to maintain product availability.
- Collaborated effectively with team members to meet sales targets.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
Customer Service Assistant
Market trader
London, Hackney
08.2005 - 01.2006
- Provided exceptional levels of customer service consistently, creating loyal customers.
- Collaborated well within a team setting, fostering a positive working atmosphere.
- Offered helpful advice on product selection, leading to increased sales.
- Organise stock shelves neatly to improve the overall appearance of the shop floor.
- Improved efficiency at checkout by mastering POS system operations quickly.
- Handled cash transactions accurately, maintaining the financial integrity of the till.
Education
Certification - Principles of Business Administration
West London College
Certification - Food hygiene and safety
Essential food hygiene
06.2024 - 06.2024
Certification - Allergy awareness
Essential food hygiene
Certification - First aid Relevant course
Star Academy
CACHE Level 3 Diploma - Working with young people's workforce
City and Islington College
03.2013 - 09.2015
Level 3 Diploma - Management Skills and Knowledge
CECOS College
London 01.2025 -
Skills
- Data Management & Record-Keeping
- Organizational & Administrative Support
- Communication & Customer Service
- Problem-Solving & Decision-Making
- Time Management & Multitasking
- HR & Employee Support (Relevant for HR Administration)
- Technical & IT Skills
Affiliations
- Fitness (gym and swimming)
- Travelling and exploring new cultures
- Social and family outings
- History
Languages
English
Fluent
Arabic
Fluent
Personal Information
Date of birth: 12/12/88
Custom
References available upon request
Timeline
Level 3 Diploma - Management Skills and Knowledge
CECOS College
01.2025 -
Certification - Food hygiene and safety
Essential food hygiene
06.2024 - 06.2024
Care Worker
Flexserve
10.2016 - 12.2016
HLTA/Learning Coach
star academy
03.2014 - 03.2025
Midday Supervisor
star academy
12.2013 - 02.2014
CACHE Level 3 Diploma - Working with young people's workforce
City and Islington College
03.2013 - 09.2015
Sales Assistant
Ethel Austin
08.2008 - 02.2009
Sales Assistant
Foot locker
07.2006 - 12.2007
Customer Service Assistant
Market trader
08.2005 - 01.2006
Certification - Allergy awareness
Essential food hygiene
Certification - First aid Relevant course
Star Academy
Certification - Principles of Business Administration
West London College
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