Sabrina McCarthy
Faringdon,Oxfordshire
Summary
Talented leader offering over 7 years of experience in hospitality and customer service. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Bar Manager / Restaurant Manager
Las Chicas LTD
Faringdon, Oxfordshire
09.2021 - Current
- Protected brand image by delivering exceptional bar presentation and maintenance.
- Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
- Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
- Oversaw line cleaning and cellar management.
- Monitored bar expenses and operations to minimise costs.
- Offered discounts and promotions to encourage purchases.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
Bartender
Mollies Motel and Diner
Buckland, Oxfordshire
03.2019 - 08.2021
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Maintained bar stocks, replenishing daily as necessary.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Greeted and escorted guests to tables.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Fraud analyst
Nationwide Building Society
Swindon, Wiltshire
12.2017 - 07.2018
- Followed transaction monitoring and account verification models to support data security and reduce vulnerabilities.
- Analysed transaction data to detect trends and anomalies, reducing instances of fraud.
- Investigated suspicious financial activity, researching high-value credit card transactions to identify potential fraud.
- Utilised fraud-detection models to flag and research fraudulent activity.
- Assessed documentation to determine if fraud occurred.
- Researched evidence and documents to determine validity of claims by victims.
Waitress
The Old Crown Coaching Inn
Faringdon, Oxfordshire
09.2015 - 11.2017
- Greeted and escorted guests to tables.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Arranged tables and set up linens and silverware in preparation for guests.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
Education
A-Levels - Performing Arts
Swindon New College
Wiltshire 09.2016 - 08.2018
GCSEs -
Faringdon Community College
Oxfordshire 09.2011 - 06.2016
Skills
- Employee management
- Operations management
- Hospitality business management
- Inventory control and record keeping
- Staff scheduling
- Waste reduction
- Marketing and advertising
- Service-orientated
- Recipes and menu planning
- Guest dispute resolution
Timeline
Bar Manager / Restaurant Manager
Las Chicas LTD
09.2021 - Current
Bartender
Mollies Motel and Diner
03.2019 - 08.2021
Fraud analyst
Nationwide Building Society
12.2017 - 07.2018
A-Levels - Performing Arts
Swindon New College
09.2016 - 08.2018
Waitress
The Old Crown Coaching Inn
09.2015 - 11.2017
GCSEs -
Faringdon Community College
09.2011 - 06.2016
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