Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Sabrina Lord

Sabrina Lord

London,United Kingdom

Summary

Dedicated with [Number] years of experience. Supports health outcomes with tailored treatment and care planning. Applies person-centred care approach to promote dignity and independence. High-energy student motivated to apply strong interpersonal skills to client care. Addresses challenges with sound judgment and strong critical thinking skills. Offers compassion and care to promote overall wellness. Emerging social work associate eager to deliver kind and caring support. Personable communicator with high-level emotional intelligence. Offers proven history of success in person-centred environments. Caring social work professional talented in managing diverse needs and caring for geriatric individuals. Offers mobility support and transportation to encourage independence. Skilled in coordinating appointments and managing household tasks. Compassionate Support Worker skilled in monitoring and addressing needs for geriatric populations. Evaluates wellness and provides care and companionship. Promotes dignity, respect and independence with caring ADL management. Enthusiastic individual dedicated to delivering compassion, accessible support. Strong relationship-building skills and emotional intelligence. History of achieving positive results in collaboration with multidisciplinary team. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Overview

23
23
years of professional experience

Work history

Support worker (Older adults in care)

Age Concern
London
06.2022 - 11.2023
  • Reported on patients' health and mobility progress, maintaining excellent continuity of care.
  • Provided patients with opportunities for social activities, maintaining well-rounded care offerings and enhancing mental wellbeing.
  • Adopted person-centred approach in all aspects of care-giving.
  • Coordinated movement routines for patients according to individual physical requirements.
  • Supervised patients during outings and physical activities, promoting dignity and independence.
  • Helped patients to take medication as prescribed by medical professionals.
  • Transported clients to appointments using hoists and mobility aids.
  • Promoted community engagement and sense of belonging.
  • Administered medication to safeguard health and wellbeing.
  • Worked collaboratively with other support workers to maintain holistic care for clients.
  • Empowered service users to remain as independent as possible and retain sense of identity.
  • Liaised with family members to organise activities and deliver updates on client progress.

Hotel receptionist

London elizabet
London
07.2015 - 02.2021
  • Calculated billings and hotel charges and provided receipts.
  • Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
  • Achieved 5-star reviews by delivering outstanding customer service.
  • Provided guests with keys and directions to room.
  • Maintained tidy work area to support cleanliness and quality standards.
  • Handled customer payments and updated reservations with [Software].
  • Addressed questions, escalating issues and complaints to management.
  • Greeted customers warmly, aiming to provide positive, smooth check-in experiences.

barista coffee

Little coffee in White City
London
06.2018 - 07.2020
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
  • Created speciality drinks according to exact customer requests and preferences.
  • Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
  • Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
  • Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
  • Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
  • Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
  • Produced high-volume coffee orders quickly and accurately, meeting customer demand.
  • Maintained and operated espresso machines, blenders and commercial coffee brewers.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.

Personal trainer

Persian gym
, Iran
06.2000 - 06.2014
  • Consulted with clients to define goals and fitness capacity.
  • Taught clients how to properly operate exercise equipment.
  • Designed and executed individual and small group exercise fitness classes and regimens.
  • Trained clients to practise proper form, posture and technique.
  • Maintained awareness of latest personal training techniques and best practices by researching trends.
  • Regularly created innovative and exciting challenges to maximise client retention, motivation and engagement.

Salon maneger

Violet beauty
Tehran,Iran, Iran
07.2007 - 03.2013
  • Monitored expenses and revenue to manage budget needs.
  • Facilitated payroll tasks to provide salaries to staff.
  • Developed short-term and long-term goals for staff to maximise potential.
  • Recruited, trained and supervised employees to perform best practices in salon management.
  • Implemented and modified policies to improve quality standards.
  • Conducted evaluations to measure staff progress and performance.
  • Tracked purchases and shelf stock to maintain consistent inventory.
  • Met with customers to discuss upcoming events and style requirements.
  • Received and collected payments from clients to track daily transactions.
  • Identified preferences to cut and style hair most suited to facial features.

Education

Master of sport - Azar university

Sport and nutrition, Tehran, iran
09/1993 - 03/1997

GCSEs - MATH AND ENGLISH

City of Westminster College, Westminster,LONDON
09/2018 - 09/2019

NVQ Level 2 - Beauty

WESTMINESTER COLLEGE, London
03/2017 - 09/2018

Level 4 -

web disine, City of London
09/2014 - 09/2016

Skills

  • Personal care support
  • Person-centred practise
  • Care planning
  • Meals assistance
  • Meal and snack preparation
  • Record management
  • Emotional support and companionship
  • Rehabilitation assessments
  • Staff training
  • Care team coordination
  • Disability assistance
  • First aid expertise
  • CPR and First Aid
  • Rehabilitation
  • Training and coaching
  • Medication assistance
  • Counselling

Affiliations

  • Dance, music, sport, science, computer

Languages

English
Advanced

Timeline

Support worker (Older adults in care) - Age Concern
06.2022 - 11.2023
barista coffee - Little coffee in White City
06.2018 - 07.2020
Hotel receptionist - London elizabet
07.2015 - 02.2021
Salon maneger - Violet beauty
07.2007 - 03.2013
Personal trainer - Persian gym
06.2000 - 06.2014
Sport and nutrition - Master of sport, Azar university
09/1993 - 03/1997
City of Westminster College - GCSEs, MATH AND ENGLISH
09/2018 - 09/2019
WESTMINESTER COLLEGE - NVQ Level 2, Beauty
03/2017 - 09/2018
web disine - Level 4,
09/2014 - 09/2016
Sabrina Lord