Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Sabrina Hafurova

Sabrina Hafurova

LONDON

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Restaurant Hostess

CASA MATILDE / MAYFAIR
London
01.2023 - 06.2023
  • Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
  • Prepared dining room for special functions.
  • Maintained strict attention to safety and hygiene to safeguard guest wellbeing.
  • Resolved guest disputes to maintain customer satisfaction.
  • Advised customers on restaurant dishes and special offers.
  • Managed in-person and telephone guest enquiries, customer service requests and reservation bookings using OpenTable.
  • Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.
  • Monitored dining room and guest flow to maximise table usage, minimising waiting times.
  • Encouraged customer loyalty by delivering unparalleled service throughout dining experiences.
  • Greeted guests and escorted to tables, minimising wait times.

Personal Shopper Assistant

PRIVATE CLIENTS
LONDON
10.2022 - 06.2023
  • Established customer budgets, style and requirements before conducting personal shopping appointments.
  • Identified products that suited customers' style and professional requirements.
  • Informed customers about new products and brands to complement shopping needs.
  • Monitored specials, sales and discounts to complement shopping experience.
  • Worked quickly to pack orders and minimise product damage or shifting.

Personal Fitness Trainer

Holmes Place International Ltd
BERLIN / GERMANY
11.2021 - 04.2022
  • Managed diary to maximise client bookings.
  • Regularly created innovative and exciting challenges to maximise client retention, motivation and engagement.
  • Assessed client needs and current fitness levels to devise tailored strength and weight loss plans.
  • Established and maintained positive relationships with 78 clients, maintaining excellent client loyalty.
  • Maintained awareness of latest personal training techniques and best practices by researching trends.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Taught clients how to properly operate exercise equipment.
  • Consulted with clients to define goals and fitness capacity.

Makeup Consultant

Wycon
KYIV/UKRAINE
02.2019 - 12.2019
  • Promoted special events and product launches to increase sales.
  • Used diverse cosmetics to create on-trend looks, contour facial features and enhance skin tone.
  • Applied concealer and colour-correcting products to minimise uneven skin tone.
  • Performed full make-up applications to 8 clients per week.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Maximised sales by 25% through traffic stopping on shop floor.

Education

Bachelor of Arts - LAW

INTERNATIONAL ACADEMY OF PERSONAL MANAGEMENT UNI
KYIV / UKRAINE
09.2017 - 06.2021

Skills

  • Promptly seating guests
  • Reservation management
  • Warmly greeting guests
  • Reservation coordination
  • Item promotion
  • Guest seating arrangements
  • Restaurant etiquette
  • High-volume dining
  • Fine dining
  • Menu presentation
  • Customer service
  • Table setting
  • Restaurant booking management
  • Swift dispute resolution
  • Impression management
  • Group reservations management

Languages

English
Fluent
Russian
Native
Persian
Native
Ukrainian
Native

Timeline

Restaurant Hostess

CASA MATILDE / MAYFAIR
01.2023 - 06.2023

Personal Shopper Assistant

PRIVATE CLIENTS
10.2022 - 06.2023

Personal Fitness Trainer

Holmes Place International Ltd
11.2021 - 04.2022

Makeup Consultant

Wycon
02.2019 - 12.2019

Bachelor of Arts - LAW

INTERNATIONAL ACADEMY OF PERSONAL MANAGEMENT UNI
09.2017 - 06.2021

Similar Profiles

CREATE PROFILE
Sabrina Hafurova