Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
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Sabrina Awad

London

Summary

A dedicated and detail-oriented customer service specialist with 6 years of experience in delivering exceptional support across various industries. Proven ability to resolve issues quickly, exceed customer expectations, and maintain high satisfaction levels. Skilled in communication, problem-solving, and using customer service tools.

Overview

6
6
years of professional experience

Work history

Customer Experience Advisor

TFL
01.2023 - 07.2024
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Implemented customer follow up to uphold service standards.

PR Assistant (LIVOH)

LIVOH
09.2021 - 12.2022
  • Monitored and analysed media coverage to evaluation strategies and provide recommendations.
  • Conducted market research to identify trends and opportunities for client positioning.
  • Created and managed content for social media platforms to enhance brand visibility.
  • Composed content, engaged with followers in comments and monitored activities to manage social media accounts with cohesive strategy.

Team Member

Joe and the Juice
03.2021 - 08.2022
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Warmly greeted customers and proactively reduced wait times.
  • Demonstrated proper food handling and safety standards.
  • Delivered reliable customer service with attention to detail even under high pressure.
  • Offered exceptional customer service with strong product knowledge.
  • Advised customers on menu items, providing recommendations and addressing allergy concerns.

Customer assistant

Tesco
10.2018 - 03.2021
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

Education

Bachelor of Arts - Business Management

London Metropolitan University
09/2018 - 06/2022

A-Levels - Psychology, English Language, Media

St Charles Catholic Sixth Form College
09/2016 - 07/2018

GCSEs - Maths,English,Biology,Chemistry,Spanish,Business

St Augustines CofE High School
09/2011 - 06/2016

Skills

  • Ability to communicate in a clear, legible, objective, and professional manner
  • Able to contribute effectively to team effort
  • Being attentive to customer needs
  • Flexibility in doing different tasks
  • Ability to follow set procedures accurately
  • Customer Service
  • Cash handling
  • Product knowledge
  • Attention to Detail

Affiliations

  • Videographer
  • Chef

References

References available upon request.

Timeline

Customer Experience Advisor

TFL
01.2023 - 07.2024

PR Assistant (LIVOH)

LIVOH
09.2021 - 12.2022

Team Member

Joe and the Juice
03.2021 - 08.2022

Customer assistant

Tesco
10.2018 - 03.2021

Bachelor of Arts - Business Management

London Metropolitan University
09/2018 - 06/2022

A-Levels - Psychology, English Language, Media

St Charles Catholic Sixth Form College
09/2016 - 07/2018

GCSEs - Maths,English,Biology,Chemistry,Spanish,Business

St Augustines CofE High School
09/2011 - 06/2016

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Sabrina Awad