Sabir Ibrahim
Leicester,Leicestershire
Summary
Business leader and customer experience specialist with over 7 years of experience in dynamic hospitality and retail sectors. Expertise in revenue growth, team leadership, operational efficiency, and exceptional customer service, all while ensuring regulatory compliance. Recognized for strategic thinking and strong communication skills, consistently achieving increased sales and team productivity. Aiming for a management or senior customer service position to drive significant business impact.
Overview
9
9
years of professional experience
Work History
Sales Manager
Golden Cars For You Ltd
11.2024 - 01.2026
- Founded and led customer-focused service business, leveraging hospitality skills to enhance operational efficiency and guest satisfaction.
- Facilitated car transactions across the UK and Dubai to enhance market presence and customer choice.
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
Manager's Assistant
Goldenfry
10.2020 - 09.2024
- Achieved year-on-year sales growth through strategic menu enhancements, targeted promotions, and exceptional guest service.
- Assisted team of 8-10 members in kitchen and front-of-house operations. Supported rostering and training initiatives to maintain high morale. Aided in performance management to enhance efficiency.
- Oversaw full P&L management, supplier relations, and inventory strategies to enhance profitability.
- Ensured food hygiene compliance through rigorous daily checks and comprehensive staff training, achieving consistent 5-star ratings.
- Oversaw peak operations, managing over 300 daily transactions and implementing community marketing strategies to enhance repeat business.
Call Centre Supervisor
Novacroft (Transport for London)
01.2019 - 09.2020
- Managed high-volume enquiries by professionally resolving issues and promoting services to enhance customer satisfaction.
Floor Manager / Team Leader
Primark & Wilko
01.2017 - 01.2018
- Assisted frontline teams in dynamic retail settings. Supported workflow optimisation and staff training initiatives. Facilitated customer experiences even in high-pressure situations.
Education
Certificate of Higher Education - Business Management
Northampton College
01.2016
GCSEs - Secondary Education
Malcolm Arnold Academy
01.2016
Skills
- Sales strategy
- Team coordination
- Efficiency enhancement
- Compliance oversight
- Client engagement management
- Marketing strategy developmentStock management
- Conflict management
- Effective communication
- Customer relationship management
Languages
English
Additional information
- Full UK Driving Licence
- References available upon request
Timeline
Sales Manager
Golden Cars For You Ltd
11.2024 - 01.2026
Manager's Assistant
Goldenfry
10.2020 - 09.2024
Call Centre Supervisor
Novacroft (Transport for London)
01.2019 - 09.2020
Floor Manager / Team Leader
Primark & Wilko
01.2017 - 01.2018
Certificate of Higher Education - Business Management
Northampton College
GCSEs - Secondary Education
Malcolm Arnold Academy