Sabina Jones
Summary
Customer-focused sales leader with 10+ years of experience in developing strong client relationships and maximizing profitability. Expertise in assessing customer requirements and implementing effective solutions. Strong strategic planner and team builder, committed to driving business growth through network expansion.
Overview
25
25
years of professional experience
Work history
Business Development Manager
PE Solutions
London, England
03.2018 - Current
- Deliver comprehensive energy solutions tailored for energy brokers and commercial clients by providing sophisticated in-house monitoring software and apps.
- Assisted teams in completing projects efficiently. Supported project management efforts to meet objectives. Contributed to maintaining project timelines and resources.
- Cultivated effective business relationships with high-value existing and new partners.
- Cultivated and managed all aspects of key partner relationships to enhance collaboration and trust.
- Cultivate partner relationships through conflict resolution, maintaining regular communication, ensuring compliance with client deliverables, and establishing proper client expectations.
- Collaborated with internal teams to ensure exceptional service delivery to partners.
- Facilitated onboarding process for all new partners. Assisted in assessing business needs. Collaborated with project team to support identification and evaluation of client technical specifications. Oversaw creation of necessary documentation.
- Lead and coordinate review meetings with partners to ensure company KPIs are achieved. Serve as a pivotal member of the contract negotiations team to successfully finalise agreements and bolster company revenue.
- Optimised customer engagement through delivery of exceptional service and support.
- Resolved internal and partner-related issues daily, driving strategic resolutions.
- Collaborated with staff to enhance partner satisfaction, streamline procedures, and boost bottom-line profitability.
- Drove digital transformation within the organisation, resulting in improved productivity.
- Implemented innovative business strategies to outperform market competition.
- Streamlined internal processes to enhance work efficiency across teams.
- Secured key client accounts for sustained firm growth.
- Negotiated high-value contracts to secure long-term business stability.
- Established new partnerships for enhanced industry reach.
- Crafted effective sales strategies, contributing to increased profit margins.
- Assessed new client enquiries and advised on best courses of action.
- Worked closely with executive leadership, providing insightful inputs on strategy formulation.
- Prepared and delivered winning client proposals, business presentations and sales pitches to C-level executives.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Developed operational and administrative procedures to enable successful R&D operations.
Client Relationship Manager
Ista Energy Solutions Ltd
Great Abington, Cambridge
01.2015 - 03.2018
- Assist teams in project delivery while adhering to defined timelines and budgets. Support coordination of resources and tasks to maintain workflow efficiency. Facilitate communication among team members to ensure alignment on project goals.
- Managed existing portfolio of clients to enhance satisfaction and retention.
- Assisted in managing clients' house lists and maintaining all standing data. Supported team members in the organisation of client data and house lists. Facilitated the upkeep of essential client information and records.
- Assisted in managing contracts for change of tenancies. Supported new site additions and facilitated name changes. Conducted meter reads for supply changes.
- Managed all non-payment queries received from suppliers to ensure efficient communication and resolution.
- Deliver exceptional customer service by anticipating needs and resolving issues efficiently.
- Assist clients through regular meetings to understand their needs. Develop positive client interactions to enhance business relationships. Coordinate with teams to ensure client satisfaction. Support client communications by facilitating meetings.
- Validated bills with rigorous accuracy checks, ensuring precise readings and compliance with client expectations.
- Facilitated data preparation processes to optimise procurement efficiency.
- Managed client portfolio, ensuring alignment with strategic business objectives.
- Oversaw finance operations and procurement to ensure alignment with client services and requirements.
- Resolve errors by identifying issues and coordinating with the appropriate department within ista.
- Facilitated historical data analysis to enhance understanding of query patterns.
- Ensured timely and accurate invoicing to clients in accordance with service level agreements.
- Achieved KPIs in accordance with client SLA to enhance operational efficiency.
- Managed financial provision and annual budgetary information for diverse client portfolios and services.
- Facilitated client meetings to discuss account services and KPI reporting.
Internal Account Manager
Spicers Ltd
Waterbeach
09.2013 - 01.2015
- Assisted in classifying data into appropriate categories. Supported team members in understanding classification processes. Facilitated timely access to classified information.
- Drive sales and margin growth in both new and existing accounts.
- Initiate prospecting for business through strategic telephone and email outreach to trigger sales opportunities.
- Oversee management of comprehensive portfolio comprising both new and existing customers.
- Cultivate and nurture long-term relationships with customers.
- Deliver exceptional customer service by anticipating needs and resolving issues promptly.
Internal Sales Assistant
Bunzl Greenham
Cambridge
06.2012 - 09.2013
- Assisted in project deliverables to meet deadlines. Supported teams in maintaining project schedules. Facilitated communication between stakeholders.
- Resolved customer queries through effective communication and detailed guidance.
- Implemented and developed ongoing programme initiatives through effective communication and collaboration.
- Drove revenue growth through targeted email marketing strategies that enhanced web traffic.
- Maximised revenue through strategic upselling initiatives that enhanced customer purchasing decisions.
Supervisor
Backstreet Bistro
Cambridge, CAM
05.2010 - 02.2012
Food & Beverage Team Member
Crowne Plaza Hotel
Cambridge
11.2007 - 04.2010
Supervisor
Backstreet Bistro
Cambridge, CAM
03.2006 - 07.2007
Front of House
Don Pasquale Restaurant, La Mimosa Restaurant
Cambridge
10.2002 - 12.2005
Front of House
Santella Restaurant
Beaconsfield
06.2001 - 09.2002
Education
No degree - Language
University of Cambridge
CambridgeDiploma - Nutrition
Maria Sklodowska Curie Public School of Catering
PolandSkills
- Relationship management skills
- Account development
- In-person meetings
- Process optimization
- Performance evaluations
- Problem resolution
- Coaching and development
- Network development
- Product expertise
- Driven
- Team collaboration
- Business-to-business sales
- Negotiation techniques
- KPI measurement
Timeline
Business Development Manager
PE Solutions
03.2018 - Current
Client Relationship Manager
Ista Energy Solutions Ltd
01.2015 - 03.2018
Internal Account Manager
Spicers Ltd
09.2013 - 01.2015
Internal Sales Assistant
Bunzl Greenham
06.2012 - 09.2013
Supervisor
Backstreet Bistro
05.2010 - 02.2012
Food & Beverage Team Member
Crowne Plaza Hotel
11.2007 - 04.2010
Supervisor
Backstreet Bistro
03.2006 - 07.2007
Front of House
Don Pasquale Restaurant, La Mimosa Restaurant
10.2002 - 12.2005
Front of House
Santella Restaurant
06.2001 - 09.2002
No degree - Language
University of Cambridge
Diploma - Nutrition
Maria Sklodowska Curie Public School of Catering