Summary
Overview
Work history
Education
Skills
Affiliations
Personal Information
Custom
Timeline
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Sabina Begum

London ,London

Summary

Dedicated customer service professional with extensive expertise in communication, conflict resolution, and sales. Proficient in handling financial transactions, stock management, and complaint management while maintaining a positive and approachable demeanour. Skilled in bilingual communication, empathy, and understanding to enhance customer satisfaction and loyalty. Adept at multitasking and implementing feedback to improve service delivery. Career goals include advancing within the customer service sector to leverage skills in policy awareness and problem-solving for organisational growth.

As well as being Creative and dedicated with a passion for enhancing natural beauty. Skilled in colour theory and client communication, blending artistic vision with technical proficiency. Committed to creating stunning looks that leave lasting impression.

Overview

3
3
years of professional experience
4048
4048
years of post-secondary education

Work history

Makeup artist

sabina begum
London
05.2024 - Current
  • Educated 10+ clients on skincare routines and product use for improved skin health.
  • Enhanced client confidence by creating flattering makeup styles.
  • Match foundation colours perfectly to skin tones, enhancing glow of every client.
  • Developed unique colour palettes for individual client needs; these were highly praised by customers.
  • Handled all aspects of bridal makeup application, delivering stunning results each time.
  • Updated knowledge of the latest beauty trends, helping clients stay current and stylish.
  • Prepared models' skin before applying make-up, ensuring flawless finishing under harsh lights and cameras.

Customer advisor

Boots
London, London
07.2022 - 05.2025
  • Helping my customers fulfil their needs and wants
  • Providing an excellent experience at Boots
  • Reassuring them with any relevant information or questions they may have
  • Communicating with my team members if there are any issues, updating team members about the work, and organising plans ahead.
  • Developing and maintaining good working relationships with the team and customers
  • Being a customer advisor whilst being part of security when it leads to customers shoplifting throughout the departments across the store.
  • Assisted 50+ customers in product selection, resulting in increased sales.
  • Implemented feedback from customers to improve the services offered.
  • Achieved higher customer retention through consistent follow-ups and updates.
  • Collaborated closely with colleagues to resolve complex customer issues swiftly.
  • Provided outstanding customer service to high volumes of clients, consistently achieving first-rate satisfaction scores.
  • Maintained up-to-date product and service knowledge by attending regular training opportunities.
  • Participated actively in team meetings, contributing valuable ideas towards improving the overall store performance.

Funeral Administrator

Haji Taslim Funerals LTD
London, London
01.2023 - 01.2024
  • Handled paperwork associated with death certificates, relieving families of additional stress during difficult times.
  • Scheduled appointments between grieving families and Funeral Director facilitating open communication lines during planning process.
  • Managed comprehensive filing system keeping track of necessary documentation crucial in legal processes.
  • Liaised with florists to organise floral displays for a comforting ambience.
  • Prepared invoices accurately for funeral services rendered, maintaining financial transparency with clients.
  • Prepared detailed records of funeral services for meticulous record-keeping.

Education

GCSE - Mathematics, English Literature, English Language, Geography, Religious Education, Science, Sociology

Stepney All Saints School
London

BTEC Business Extended Diploma - Business Studies

Stepney All Saints Sixth Form College
London

Skills

  • Communication
  • Customer service
  • Bilingual
  • Customer focus
  • Cash handling
  • Complaint management
  • Customer Service
  • Conflict de-escalation
  • Financial transactions
  • Problem-solving
  • Returns and refund processes
  • Basic accountancy
  • Understanding of lighting
  • Camouflage makeup technique
  • Skin care specialist
  • Sanitation standards compliance
  • Knowledge of current trends

Affiliations

  • running
  • gym
  • travelling
  • makeup

Personal Information

Date of birth: 24/11/2005

Custom

  • Growing up, I was constantly involved in sports, particularly football.
  • I enjoy football. In my spare time, I enjoy playing football with my friends and family, which helps me strengthen my bonds with them.
  • This sport has also improved my self-esteem and helped me stay physically and emotionally healthy.
  • Along with all of these activities, I have participated in numerous charity events, and my friends and I have raised funds for non-industrial nations such as Syria and Bangladesh.
  • To collect funds for these countries, I held a bake sale and a henna booth with the support of my friends and family.
  • This charity event took place in 08/01/22, following my GCSE examinations, because I had a lot of free time and wanted to do something to benefit people.
  • In addition to all of these interests and activities, I am a hardworking, ambitious, and self-sufficient individual. These three ideals encapsulate who I am as a person.
  • During events i love doing makeup on family and friends as it is my own side business i do as an interest

Timeline

Makeup artist

sabina begum
05.2024 - Current

Funeral Administrator

Haji Taslim Funerals LTD
01.2023 - 01.2024

Customer advisor

Boots
07.2022 - 05.2025

GCSE - Mathematics, English Literature, English Language, Geography, Religious Education, Science, Sociology

Stepney All Saints School

BTEC Business Extended Diploma - Business Studies

Stepney All Saints Sixth Form College

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