Summary
Overview
Work History
Education
Skills
Timeline
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Sabiha Sultana Mohammed

Bexhill-on-Sea,East Sussex

Summary

Experienced Adviser with knack for problem-solving and delivering client-focused solutions. Helped clients achieve significant financial improvements through tailored advice and strategic planning. Known for building strong relationships and driving positive outcomes in challenging environments.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Customer Resolution Advisor

Evri Delivery Company
Southampton, Hampshire
10.2023 - 12.2023
  • Resolved Customer queries through Email as web enquiries Resolved Customer queries though phone as Holly/Ezra.
  • Worked in CEO Complaints and also Courier star ratings.
  • Advised clients in person, over phone and in writing to deliver top service and optimum strategies.

Senior Claims Adjustment Associate

Optum Global Solutions
Hyderabad, Telangana
04.2021 - 05.2023
  • Resolved claims disputes, requests for clarification, and appeals in efficient and timely manner.
  • Coordinated with company's lawyers to obtain maximum compensation for company.
  • Used statistical analysis to create new data model for company's claims data.
  • Conducted proactive investigations of claims fraud, resolving more than 58,965 fraudulent claims per year Resolved over $54b in claims.

PMO associate

Enfiniy India Private Limited
Hyderabad, Telangana
02.2020 - 03.2021
  • Developed and executed project plans and timelines.
  • Analyzed project data and generated reports.
  • Managed day-to-day operations of PMO.
  • Provided guidance to project teams and stakeholders.
  • Identified and resolve project issues.
  • Created and maintained project documents.

Senior customer service executive

Amazon
Hyderabad, Telangana
10.2018 - 02.2020
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Developed working relationships with internal and external customers while assisting with account management duties. Escalated critical customer issues to supervisor to avoid lost revenue and policies.

Customer Service Representative

Sykes Business Services Of India Pvt. Ltd
Hyderabad, Telangana
09.2017 - 09.2018
  • Provided primary customer support to internal and external customers.
  • Handled in-person, email and mailed correspondence.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Bachelor of Arts - Political Science

Dr.B.R. Ambedkar Open University
Hyderabad, Telangana
03.2017 - 10.2020

Skills

  • Database management
  • Written and verbal communication
  • Risk Management
  • Project coordination
  • Technical communication
  • Interpersonal communication
  • Physical resource management
  • Regulatory requirements understanding
  • Time efficiency

Timeline

Customer Resolution Advisor

Evri Delivery Company
10.2023 - 12.2023

Senior Claims Adjustment Associate

Optum Global Solutions
04.2021 - 05.2023

PMO associate

Enfiniy India Private Limited
02.2020 - 03.2021

Senior customer service executive

Amazon
10.2018 - 02.2020

Customer Service Representative

Sykes Business Services Of India Pvt. Ltd
09.2017 - 09.2018

Bachelor of Arts - Political Science

Dr.B.R. Ambedkar Open University
03.2017 - 10.2020

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Sabiha Sultana Mohammed