SABERA SULTANA
Hull,United Kingdom
Summary
Accomplished professional with a strong background in project management and supply chain understanding. Demonstrates expertise in packaging integrity tests, merchandising, and food safety awareness. Proven ability to enhance customer retention through effective communication and exceptional customer service attitude. Skilled in quality assessment and proficient in Microsoft Excel, ensuring time efficiency and high standards. Career goal includes leveraging skills to drive operational excellence and contribute to organisational success.
Meticulous and systematic (Weight Checker) bringing top-notch skills in inspection, testing and quality assurance. Reliably meets demanding standards, maintains safety and strengthens materials production.
Experienced professional with focus on ensuring accuracy and consistency in complex processes. Capable of enhancing operational efficiency through keen attention to detail and strong analytical skills. Committed to maintaining high standards and delivering reliable results.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Weight Checker
Bright Blue Foods
Hull, Kingston upon Hull
09.2024 - Current
- Examined samples for conformance with agreed quality criteria.
- Enhanced process consistency through implementation of standardised checklists for regular audits.
- Ensured error-free reports with thorough inspection and correction of data inconsistencies.
- Bagged, boxed and wrapped goods with care to maintain quality and presentation.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Assisted in improving risk management strategies with comprehensive investigation into irregularities found during checks.
- Engaged in pleasant chit chat for friendly and personalised service.
- Graded materials clearly for correct onward processing.
- Delivered consistent results under pressure to meet strict deadlines whilst maintaining attention to detail.
- Kept databases updated with relevant technical documentation and reports.
- Enhanced operational efficiency for streamlined workflow through meticulous document checking.
- Defined product quality standards and assessment criteria.
- Displayed and restocked merchandise by following brand guidelines.
- Scanned products quickly, memorising codes and prices for unmarked products.
Front house team member
German Doner Kabab, DS group
Hull, England
10.2023 - 07.2024
- Working at front of the house
- Increased order value by upselling sides, drinks and desserts.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Contributed to team efficiency by taking on additional duties during peak times.
- Ensured customer satisfaction with prompt and courteous handling of complaints.
- Accurately took orders, making menu recommendations as appropriate.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Responded swiftly to any issues or concerns raised by customers, facilitating resolution at earliest convenience.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
Executive, Supply Chain Management
Fakir Apparels LTD
12.2016 - 09.2021
- Analyze data from shipping and delivering processes to find bottlenecks and other issues
- Customer Service: Providing exceptional customer service by greeting customers, taking orders accurately, and ensuring customer satisfaction throughout their dining experience
- Order Processing: Taking customer orders efficiently and accurately through various channels such as in-person, phone, or online, and ensuring that orders are prepared correctly and delivered promptly
- Cash Handling: Handling cash transactions, processing payments accurately, and maintaining a balanced cash register at all times
- Collaborate with other departments to create coordinated plans for business growth
- Ensure supply chain processes meet legal requirements and standards
- Communicate and negotiate with suppliers and vendors to land more profitable deals
Education
Master of Science - Logistics And Supply Chain Management
University of Hull
Kingston upon Hull 09.2023 - 09.2024
Bachelor of Science - Apparel Manufacturing
Bangladesh University of Textiles
Dhaka,Bangladesh 05.2013 - 11.2017
Higher Secondary School Certificate - Science
Hazigonj Model College
01.2009 - 01.2010
Secondary School Certificate - Science
Hazigonj Pilot Girls High School
01.2009 - 01.2010
Skills
- Project Management
- Time efficiency
- Supply chain understanding
- Packaging integrity tests
- Merchandising
- Food safety awareness
- Customer retention tactics
- Microsoft Excel
- Quality assessment
- Customer service attitude
- Effective communication
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Languages
English
Fluent
Bengali
Native
Custom
- Blood Donation
- Photography
Certification
Recognized with the BBF Star Award for Best Weight Checker in [2024], demonstrating exceptional accuracy, compliance, and contribution to production efficiency.
Timeline
Weight Checker
Bright Blue Foods
09.2024 - Current
Front house team member
German Doner Kabab, DS group
10.2023 - 07.2024
Master of Science - Logistics And Supply Chain Management
University of Hull
09.2023 - 09.2024
Executive, Supply Chain Management
Fakir Apparels LTD
12.2016 - 09.2021
Bachelor of Science - Apparel Manufacturing
Bangladesh University of Textiles
05.2013 - 11.2017
Higher Secondary School Certificate - Science
Hazigonj Model College
01.2009 - 01.2010
Secondary School Certificate - Science
Hazigonj Pilot Girls High School
01.2009 - 01.2010
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