Sabbir Hussain
Plaistow
Summary
A hard-working individual with 8 years of customer service experience. Reliable person with skills with the ability to prioritise jobs at hand and multi-task to achieve the desired results. My management skills have been evidenced through the receipt of various customer service awards career.
Hardworking security professional driven to contribute sound judgment and attention to detail to security-focused duties. Strong leadership and decision-making skills supported by sound judgment and training in conflict resolution.
Driven student motivated to leverage critical thinking and conflict resolution skills to add value in safety-focused role. Keen observation skills supported with precise attention to detail and well-honed analytical skills.
Overview
12
12
years of professional experience
Work History
Control Room Officer
Vigilant Security
02.2022 - Current
- Supervise and oversee the shit team and provide full support to the security manager
- Anticipate clients' needs/problems before they arise and that their expectations are met and exceeded each day
- Be seen as a visible customer focused professional greeting and engaging with visitors
- Oversaw reliable security operations with strong leadership and planning.
- Responded quickly to on-site safety and security incidents.
- Allocated and verified badges and ID to grant access to authorised individuals.
- Monitored and patrolled on-site areas to serve as visible deterrence.
- Read and interpreted Standard Operating Procedures (SOP)s, post orders and reports.
- Analysed CCTV to track thefts and compiled incident reports.
- Maintained consistent site security, enforcing rules, issuing notifications and removing violators.
Bookkeeper VAT & Payroll Trainee
Future Connect Accountants
01.2022 - 09.2022
- Dealing with MTD on different software including Sage 50, QuickBooks & Xero
- Purchase and sales ledger control with reconciliations and credit control activities
- Dealing with different Nominal codes, charts of accounts, and Tax Codes
- Processing accounts payable and accounts receivable
- Dealing with HMRC related to VAT inquiries
- Processing payment of invoices and reconciling invoices received with orders and statements and preparing for payment
- Managing Petty Cash Transactions
- Entering receipts, payments, purchase invoices, sales invoices, and expense claims
- Weekly / monthly bank reconciliations
- Installed internal controls and set up standard procedures for business accounting systems.
- Preparation of quarterly / Monthly VAT returns
- Managing payroll, PAYE, and pension requirements
- Processing monthly/ weekly payslips, timesheets, student loans, pension, and additional ad-hoc payments
- Manage the absence recording system (holidays, sickness, absence etc.)
- Compiled general ledger entries on short schedule with 100% accuracy.
- Manual tax, SPP, SSP, SMP calculations and submission to HMRC
- Managed employee records on database to maintain accuracy and updated information.
Section Leader
ASDA
05.2021 - 08.2022
- Maintaining the store fully stocked
- Keeping the highest level of visual merchandising and store conditions
- Presenting exceptional sales services for improved customer satisfaction
- Operating cash registers and point-of-sale machines
- Receiving and verifying the quality and quantity of new shipments
- Implementing in-store security and health and safety procedures and regulations
- As a Section Leader, My point of contact for my team
- Assist with training colleagues and keeping them fully informed by communicating messages in team ‘huddles'
- Making sure colleagues are available to maintain product availability and meet the expectations of our customers through careful planning of overtime and holidays, ensuring colleagues are in the right place at the right time.
- Completed stock checks to enhance picking speed and accuracy.
- Improved replenishment by introducing new technologies and processes.
Security officer
One Aldwych Hotel
01.2019 - 05.2021
- Welcoming and registering guests at the main reception or client floor reception
- One Aldwych is one of the leading small hotels of the world and I was at One Aldwych Hotel for less than 2 years. During the time gained experience in communicating with people at all levels.
- I assisted police and external security teams attending the hotel conducting checks in preparation royalty and celebrity visits as well as investigating incidents as they arose and liaising with the police where necessary.
- Wrote detailed reports on property damage, theft, presence of unauthorised persons and unusual incidences.
- Updated team and coordinated responsibilities using two-way radio system.
Assistant Manager
Dorking Brasserie
01.2014 - 01.2019
- Ensuring compliance with the relevant health and safety standards and regulations
- Ensuring the highest standard of food and beverage service
- Keeping control of food and labour costs
- Having an in-depth knowledge of all menus
- Responsibility for recruiting, training, and developing restaurant staff
- Dealing with and resolving customer complaints
- Managing the supply chain to ensure a consistent standard of service
- Purchasing stock, and supplies and negotiating best prices with trade suppliers
- Ability to create a great atmosphere and be an inspirational host.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
Customer Service Assistant
Costcutter
09.2013 - 02.2014
- Applying excellent customer service skills whilst offering advice and assistance to cus tomers in a professional and efficient manner
- Processing customer cash and card transactions
- Replenishing the supply on stock and ordering new stock and assisting with store deliveries
- Utilising interpersonal and communication skills while providing exceptional customer service and engaging with customers to provide advice and recommendations
- Keeping up to date with special promotions and creating new displays.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Education
Foundation degree - Accounting and Finance, Hospitality & Management
Anglia Ruskin University
United KingdomDiploma of Higher Education - Hospitality & Management
Brit College
London2014
A-Levels - Commerce
Sylhet Government College
Bangladesh2009
Skills
- Microsoft Excel, Pivot Table
- Excel customer service and communication skills
- Trial Balance & Balance sheet
- CCTV monitoring
- First Aid stock management
- Emergency response
- Incident reports
- Emergency evacuation
- Staff Management
- Banksman training certificate
- Fire Marshal certificate
- ACT pro manage
- Sky visitor/ My Tag system
Languages
English
Fluent
Personal Information
Education
Current
Timeline
Control Room Officer
Vigilant Security
02.2022 - Current
Bookkeeper VAT & Payroll Trainee
Future Connect Accountants
01.2022 - 09.2022
Section Leader
ASDA
05.2021 - 08.2022
Security officer
One Aldwych Hotel
01.2019 - 05.2021
Assistant Manager
Dorking Brasserie
01.2014 - 01.2019
Customer Service Assistant
Costcutter
09.2013 - 02.2014
Diploma of Higher Education - Hospitality & Management
Brit College
A-Levels - Commerce
Sylhet Government College
Foundation degree - Accounting and Finance, Hospitality & Management
Anglia Ruskin University
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