Sabbir Hussain
Plaistow,United Kingdom
Summary
A hard-working individual with 8 years of customer service experience. Reliable person with skills with the ability to prioritise jobs at hand and multi-task to achieve the desired results. My management skills have been evidenced through the receipt of various customer service awards career.
Hardworking security professional driven to contribute sound judgment and attention to detail to security-focused duties. Strong leadership and decision-making skills supported by sound judgment and training in conflict resolution.
Driven student motivated to leverage critical thinking and conflict resolution skills to add value in safety-focused role. Keen observation skills supported with precise attention to detail and well-honed analytical skills.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Derwent Security Supervisor Corporate Security Officer
VIGILANT Security
VIGILANT Security
London, United kingdon
02.2022 - Current
- Provide a prompt, polite and warm welcome to all visitors
- Anticipate clients' needs/problems before they arise and that their expectations are met and exceeded each day
- Be seen as a visible customer focused professional greeting and engaging with visitors
- Oversaw reliable security operations with strong leadership and planning.
- Responded quickly to on-site safety and security incidents.
- Allocated and verified badges and ID to grant access to authorised individuals.
- Monitored and patrolled on-site areas to serve as visible deterrence.
- Read and interpreted Standard Operating Procedures (SOP)s, post orders and reports.
- Analysed CCTV to track thefts and compiled incident reports.
- Maintained consistent site security, enforcing rules, issuing notifications and removing violators.
Bookkeeper VAT & Payroll Trainee
Future Connect Accountants
01.2022 - 09.2022
- Dealing with MTD on different software including Sage 50, QuickBooks & Xero
- Purchase and sales ledger control with reconciliations and credit control activities
- Dealing with different Nominal codes, charts of accounts, and Tax Codes
- Processing accounts payable and accounts receivable
- Dealing with HMRC related to VAT inquiries
- Processing payment of invoices and reconciling invoices received with orders and statements and preparing for payment
- Managing Petty Cash Transactions
- Entering receipts, payments, purchase invoices, sales invoices, and expense claims
- Weekly / monthly bank reconciliations
- Setting up payments to suppliers when purchase orders have been authorised
- Preparation of quarterly / Monthly VAT returns
- Managing payroll, PAYE, and pension requirements
- Processing monthly/ weekly payslips, timesheets, student loans, pension, and additional ad-hoc payments
- Manage the absence recording system (holidays, sickness, absence etc.)
- Processing P45, starter checklist and P60 information
- Manual tax, SPP, SSP, SMP calculations and submission to HMRC
- Reviewing all payroll inputs and checking payslips and payroll reports.
Section Leader
ASDA
05.2021 - 08.2022
- Maintaining the store fully stocked
- Keeping the highest level of visual merchandising and store conditions
- Presenting exceptional sales services for improved customer satisfaction
- Operating cash registers and point-of-sale machines
- Receiving and verifying the quality and quantity of new shipments
- Implementing in-store security and health and safety procedures and regulations
- As a Section Leader, My point of contact for my team
- Assist with training colleagues and keeping them fully informed by communicating messages in team ‘huddles'
- Making sure colleagues are available to maintain product availability and meet the expectations of our customers through careful planning of overtime and holidays, ensuring colleagues are in the right place at the right time.
Security officer
One Aldwych Hotel
London, United Kingdom
01.2019 - 05.2021
- Welcoming and registering guests at the main reception or client floor reception
- One Aldwych is one of the leading small hotels of the world and I was at One Aldwych Hotel for less than 2 years. During the time gained experience in communicating with people at all levels.
- I assisted police and external security teams attending the hotel conducting checks in preparation royalty and celebrity visits as well as investigating incidents as they arose and liaising with the police where necessary.
- Wrote detailed reports on property damage, theft, presence of unauthorised persons and unusual incidences.
- Updated team and coordinated responsibilities using two-way radio system.
Assistant Manager
Dorking Brasserie
01.2014 - 01.2019
- Ensuring compliance with the relevant health and safety standards and regulations
- Ensuring the highest standard of food and beverage service
- Keeping control of food and labour costs
- Having an in-depth knowledge of all menus
- Responsibility for recruiting, training, and developing restaurant staff
- Dealing with and resolving customer complaints
- Managing the supply chain to ensure a consistent standard of service
- Purchasing stock, and supplies and negotiating best prices with trade suppliers
- Ability to create a great atmosphere and be an inspirational host.
Customer Service Assistant
Costcutter
Lingfield, Surrey
09.2013 - 02.2014
- Applying excellent customer service skills whilst offering advice and assistance to cus tomers in a professional and efficient manner
- Processing customer cash and card transactions
- Replenishing the supply on stock and ordering new stock and assisting with store deliveries
- Utilising interpersonal and communication skills while providing exceptional customer service and engaging with customers to provide advice and recommendations
- Keeping up to date with special promotions and creating new displays.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Education
Foundation degree - Accounting and Finance, Hospitality & Management
Anglia Ruskin University
United Kingdom 01.2021 -
Diploma of Higher Education - Hospitality & Management
Brit College
London 05.2011 - 06.2014
A-Levels - Commerce
Sylhet Government College
Bangladesh 01.2007 - 02.2009
Skills
- Ledgers Maintenance
- Sage 50 Accounts
- Bookkeeping
- XERO
- Bank Reconciliations
- QuickBooks
- VAT Returns
- Sage Payroll
- Making Tax Digital (MTD)
- Microsoft Excel, Pivot Table
- Trial Balance & Balance sheet
- CCTV monitoring
- First Aid stock management
- Emergency response
- Incident reports
- Emergency evacuation
- Staff Management
- Budgeting
Business planning
- Communication skills
- Leadership
- Marketing
- Problem-solving
- Customer-focused
Languages
Bengali, Hindi
NATIVE LANGUAGE
English
Advanced
C1
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Derwent Security Supervisor Corporate Security Officer
VIGILANT Security
VIGILANT Security
02.2022 - Current
Bookkeeper VAT & Payroll Trainee
Future Connect Accountants
01.2022 - 09.2022
Section Leader
ASDA
05.2021 - 08.2022
Foundation degree - Accounting and Finance, Hospitality & Management
Anglia Ruskin University
01.2021 -
Security officer
One Aldwych Hotel
01.2019 - 05.2021
Assistant Manager
Dorking Brasserie
01.2014 - 01.2019
Customer Service Assistant
Costcutter
09.2013 - 02.2014
Diploma of Higher Education - Hospitality & Management
Brit College
05.2011 - 06.2014
A-Levels - Commerce
Sylhet Government College
01.2007 - 02.2009
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