Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Additional Experiences
References
Timeline
SoftwareEngineer

Sabbir Ahmed

Rochdale,Lancashire

Summary

An organised and dependable Individual with over 5 years of customer service experience, proficient IT and admin expertise, and countless other skills gained from the vast variety of roles I've worked. Would describe myself as an exceptionally quick learner- hoping to take on greater responsibilities to achieve greater accomplishments. Always looking for every opportunity to build myself as an individual through employment, experiences and interests!


Overview

5
5

Years of Customer Service Experience

2
2

Years of Admin Experience

Work History

Customers Experience Advisor

Footasylum
Rochdale
11.2023 - Current
  • Assisted customers with varying questions using product knowledge, admin work and service expertise.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items/refunds where necessary.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Processed high-value payments/refunds with meticulous accuracy.
  • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
  • Providing first time resolutions to customers to prevent repeat contact across channels aiming to maintain low volumes of queries.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Liaising with the relevant departments to meet the needs of our stores and customers.
  • Received and processed stock using inventory management system (NAVISON).

EVRI delivery driver

EVRI
Greater Manchester
08.2023 - 11.2023
  • Completed end-to-end deliveries by reaching assigned customers on time.
  • Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
  • Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
  • Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
  • Utilised hand-held devices to capture, document and communicate proof of delivery.
  • Completed deliveries with smile and patient, personalised service.

Sales and Marketing Representative

Ricochet
Manchester
04.2023 - 08.2023
  • Mastered theory behind selling a product and the importance of customer interaction and developing professional and productive relationships with potential customers
  • Researched client base to understand customer needs and requirements
  • Developed customer loyalty schemes to increase customer loyalty and repeat business
  • Met and regularly exceeded sales quotas and targets
  • Door to door sales
  • Phone sales, both B2C and B2B sales
  • Researching and implementing marketing strategies for clients

RETAIL ASSISTANT, Co-op

Co op
Rochdale
02.2022 - 03.2023
  • Managing time efficiently for tasks, organising and rearranging stock in warehouse and shop floor shelves
  • Working behind tills and kiosks, moving, restocking, wasting and organising produce and stock on the shop floor
  • Communicating and working with colleagues while completing stressful or large workloads of tasks
  • Learning every role/skill and task to be a more flexible and available employee
  • Delivered outstanding in-store experience through positive and attentive customer service.
  • Updated product labelling and pricing to reflect discounts and offers.

TEAM MEMBER

KFC
Rochdale
10.2019 - 02.2022
  • Offered exceptional customer service with strong product knowledge.
  • Prepared and packaged orders with precise presentation skills.
  • Discovered how to understand and complete tasks quickly, how to communicate with my colleagues and customers
  • Multi tasking, independence and staying organized
  • My experiences led to me acquiring a second job at a separate KFC branch in which I was promoted and given the responsibility of some management tasks such as admin work, health and safety checks, food preparation and safety.
  • Demonstrated proper food handling and safety standards.

Education

A-Levels -

Rochdale sixth form college
Rochdale
06.2020

GCSEs -

Kingsway park high school
Rochdale,
07.2018

Skills

  • Disciplined & Organised
  • Customer service expert
  • Quick learner
  • Highly efficient
  • Social/Team worker
  • Competent in independent tasks
  • Proficient Microsoft Office knowledge
  • Basic Python knowledge
  • A-level standard C# knowledge
  • Sales expertise
  • Written and verbal communication skills
  • Administrative support

Affiliations

  • Calisthenics/Fitness and wellbeing- I enjoy activities which test & improve my mental and physical attributes. I play football and train at the gym regularly to keep my physical performance at peak. I devote a large amount of time and energy at the gym and currently practice a specific training method known as calisthenics- which is a form of strength training that utilizes an individual's body weight as resistance to perform multi-joint, compound movements.
  • Gaming- This has been a lifelong interest of mine. There's so much gaming has taught me, from physics, to social interaction, to strategy and thinking proficiently. I like games that test my mental abilities and force me to think as quickly and efficiently as possible.
  • Learning/Working on cars- More recently I have learnt a lot about modifying and repairing cars for a multitude of reasons. I enjoy spending time modifying my own car and increasing my knowledge in anything car related!
  • Building/Upgrading PC's- Since I built my own PC in 2021 I've kept up to date with the latest tech and taken advantage of multiple opportunities to use my knowledge, to build/upgrade PC's for family and friends.
  • Starting a business- I've been engrossed in learning how businesses's operate and function in order to provide a service or good and generate profits/sales for a benefactor. This knowledge interests and motivates me to work hard enough to begin a business of my own one day.

Languages

English
Fluent
Bengali
Native

Additional Experiences

2018-19 Cybersecurity, Rochdale Sixth Form College
As a student at RSFC, I completed a cybersecurity enrichment program in
which I learnt new techniques to protect computers, networks, programs
and data from unauthorized access or attacks that are aimed for
exploitation. The course has given a much greater understanding as to
how different programs are constructed and designed.


2021 Building PC's
I looked into building my own computer for the first time. I was
immediately interested in both researching and learning about all the
components that can be used in a PC as well as
actually constructing my own. I began comparing prices and
specifications to give myself an idea of what I wanted to build. After
having decided what I wanted to build, I bought the components I
needed and began putting the parts together, which gave me the
experience required to build a couple more PC's for family and friends.

References

References available upon request.

Timeline

Customers Experience Advisor

Footasylum
11.2023 - Current

EVRI delivery driver

EVRI
08.2023 - 11.2023

Sales and Marketing Representative

Ricochet
04.2023 - 08.2023

RETAIL ASSISTANT, Co-op

Co op
02.2022 - 03.2023

TEAM MEMBER

KFC
10.2019 - 02.2022

A-Levels -

Rochdale sixth form college

GCSEs -

Kingsway park high school
Sabbir Ahmed