Summary
Work history
Education
Skills
Languages
Timeline
Interests
Hi, I’m

Sabah Iqbal

Birmingham,West Midlands

Summary

I am a motivated retail professional with strong sales, customer service, and problem-solving abilities. Skilled at selling and offering numerous products and services and able to learn new information quickly to maximize contributions and respond to changing customer preferences. Desire to apply expertise to new roles and make a lasting positive impact on business operations. I am also very customer-focused and can successfully contribute to businesses by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organisational skills to enhance efficiency and lead teams to achieve outstanding sales. Being a personable, friendly, and solution-orientated individual with 1 year and more years to come of experience in service and support. I am a customer-focused team player offering expertise in conflict mediation, time management, and sales. Dedicated to customer loyalty and satisfaction .

Work history

Ann Summers
Birmingham

Sales Consultant
03.2022 - 02.2023

Job overview

  • Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions
  • Tracking KPI's
  • Bra fitting
  • Provided helpful, attentive sales support and service to generate positive customer feedback
  • Regularly replenished shelves, till areas and displays with latest merchandise and signage
  • Addressed customers' questions, problems and complaints in person and via phone
  • Up selling to 1 in 5 customers daily
  • Demonstrated products to encourage purchases by showcasing features and benefits.
  • Maintained store standards to uphold clean, professional appearances.
  • Increased revenue through upselling and consistent contract renewals.

50 Flavas
Birmingham

Customer Service Advisor/Restaurant
11.2021 - 03.2022

Job overview

  • Effectively and efficiently solved wide range of incoming complaints to achieve customer satisfaction
  • Established warm and friendly rapport whilst interacting with customers by phone and in person
  • Managed department schedules to maximise coverage during peak hours
  • Assisted customers with important purchasing decisions choices, identifying needs and employing product expertise to make appropriate suggestions
  • Embedded winning upselling and cross-selling tactics within existing practices to augment customer orders
  • Regularly shelved and rotated inventory in line with best visual merchandising practices, ensuring sufficient stock levels to enable customer purchases
  • Regularly replenished shelves, till areas and displays with latest merchandise and signage
  • Addressed customers' questions, problems and complaints in person and via phone
  • Calculated and processed accurate sales prices for purchase transactions
  • Recommended, selected, and located merchandise based on customer needs and desires
  • Performed store opening duties by entering daily cash floats, launching Point of Sale (POS) software.

Birmingham

Sales Advisor Primark
04.2019 - 08.2019

Job overview

  • Performed well in fast-paced environments with busy workloads and tight deadlines
  • Efficiently completed sales transactions, resulting in consistently shorter register queues compared to previous averages
  • Promoted cross-selling scheme and supported internal sales process
  • Provided helpful, attentive sales support and service to generate positive customer feedback
  • Processed inbound merchandise deliveries, stocking sales floor racks to effectively display new season items
  • Able to deliver excellent communication skills and consult with customers according to their needs
  • Adhere to company policy and provide essential support to team members and customer
  • Apprehending to support customers with their purchases/returns/refunds
  • Offering my help wherever it was needed e.g.: fitting rooms, shop floor, and stock room
  • Engaged with customers to offer recommendations and advice maximising in-store sales

ONU
Birmingham

Retail Assistant/Work Experience
07.2017 - 07.2017

Job overview


  • I completed work experience at this store and took on various roles
  • Fulfilled customer needs by providing product advice, simplifying quality shopping experience
  • Efficiently completed shop floor duties, comfortably working autonomously or in a team setting
  • Greeted customers within target timeframe and in line with best store practices to create a welcoming environment
  • Communicated effectively with customers, determining needs, providing recommendations, and upselling services
  • Processed inbound merchandise deliveries, stocking sales floor racks to effectively display new season items.

Education

Birmingham City University

Diploma of Higher Education from Law with Business Law
2024

University overview

Joseph Chamberlain Sixth Form College

Diploma
2021

University overview

  • Business - D*DD - equivalent to A*AA

Swanshurst School

GCSEs
2018

University overview

English Literature -Grade - 7 English Language - Grade - 6 Math - Grade - 4 Science - Grade - 4 Religious Studies - Grade - 6 History - Grade - 5 Health and Social Care - Grade - A (7) Business - Grade - C

Skills

  • Customer loyalty schemes
  • Enthusiastic communicator
  • Sales techniques
  • Customer relations
  • Confident communicator
  • Customer service
  • Cash management
  • Returns
  • Time management
  • Multilingual
  • Organised
  • Computer literate
  • Health and Safety conscious
  • Excellent teamwork

Languages

English
Native
Urdu
Advanced

Timeline

Sales Consultant
Ann Summers
03.2022 - 02.2023
Customer Service Advisor/Restaurant
50 Flavas
11.2021 - 03.2022
Sales Advisor Primark
04.2019 - 08.2019
Retail Assistant/Work Experience
ONU
07.2017 - 07.2017
Birmingham City University
Diploma of Higher Education from Law with Business Law
Joseph Chamberlain Sixth Form College
Diploma
Swanshurst School
GCSEs

Interests

Interests

I am an avid enthusiast of makeup and fashion, actively engaging in makeup artistry to stay informed about the latest beauty and fashion trends. This not only allows me to express my creativity but also contributes to the dynamic and ever-evolving nature of these industries.

My love for helping others extends beyond professional experiences to my hobbies. I take pleasure in providing personalized beauty and fashion tips to friends and family, showcasing not only my communication skills but also my ability to connect with others on a personal level.

Currently pursuing a degree in law with a specific focus on business law, I am passionate about the legal aspects that govern the corporate world. This academic pursuit reflects my dedication to understanding the intricacies of legal frameworks and their application in a business context.

Additionally, my experience in a family restaurant has instilled in me the importance of teamwork, adaptability, and a strong work ethic. These qualities, combined with my passion for makeup, fashion, and business law, create a well-rounded skill set that I bring to any endeavor.

I am excited about the prospect of integrating my diverse interests and professional expertise into a role where creativity, communication, customer service, and legal knowledge converge. I am confident that my background makes me a valuable asset to your team.

Similar Profiles

Create profile
Sabah Iqbal