Sabah Shahzad Khan
Birmingham,west midland
Summary
A courteous, polite and well spoken individual who is highly efficient and has excellent organization skills. Possessing a good team spirit, deadline oriented. I am helpful, approachable and a quick learner who can absorb new ideas, communicate clearly and effectively and also find suitable solutions to meet the needs of customers.
Ambitious student offers practical installation, configuration and maintenance knowledge to all role. Works accurately with good time management to excel service-level agreements. Learns quickly to deliver informative, helpful customer support. Punctual and polite for professional customer support. Motivated and hardworking to adapt to varied shift requirements.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Customer Support
Teleperformance
04.2023 - Current
- Company Overview: Work from home HMPO
- I returned to work from home after a leg injury, making best of my current situation
- Increased retention through tactical customer support to achieve KPIs.
- Managed over 50 customer calls per day
- Customer Support for Her Majesty's Passport Office (HMPO) involves providing assistance and guidance to individuals regarding passport applications, renewals, and related inquiries
- This role I was required to deliver accurate information on application processes, required documentation, processing times, and fees, either through phone, email, or online chat
- My key responsibilities include addressing customer concerns, troubleshooting issues with applications, and ensuring that all queries are resolved efficiently and professionally
- I also assist with tracking application statuses, guiding customers through online services, and escalating complex cases to higher authorities when necessary
- Role demands excellent communication skills, strong understanding of HMPO policies and procedures, ability to handle sensitive information with discretion and confidentiality
- I was maintaining high level of customer service and ensuring customer satisfaction are central to this role
- Work from home HMPO
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
Pharmacy dispenser
Pharmacy
01.2022 - 03.2023
- Played critical role in ensuring safe and effective distribution of medications
- Responsibilities include accurately preparing and dispensing prescription medications under supervision of licensed pharmacist, providing advice on proper use of these medications, and ensuring that all prescriptions are processed according to legal and regulatory standards
- Additionally, was responsible for managing stock levels, ordering supplies, maintaining patient records, and offering exceptional customer service
- Also assisted in answering patient inquiries, addressing potential side effects, and promoting general health and well-being
- This role requires strong attention to detail, excellent communication skills, and thorough understanding of pharmaceutical practices and protocols
- Ensured accuracy by double-checking prescriptions before dispensation.
- Enhanced customer satisfaction with personalised advice on medication usage.
- Improved patient safety with meticulous attention to prescription details.
- Managed pharmaceutical supplies effectively to avoid wastage and overstocking.
- Maintained up-to-date knowledge about new drugs in market offering valuable insights during consultation.
- Ensured privacy whilst discussing medical conditions with patients upholding confidentiality norms.
Nursery
01.2022 - 07.2022
- In this role, monitored and supervised more than 30 kids throughout day doing educational activities
- Adhered to strict safeguarding policies and procedures
- Answered phone calls and ensured that all their admin was up to date and completed on time
- Ensure that children were happy and their needs were being met
- Cleared up nursery to ensure that it was always sanitary
Call Handler
Sitel
01.2021 - 12.2021
- Company Overview: MHS Track and Trace
- Call handling in NHS involves managing and responding to wide range of inquiries and emergencies from patients, healthcare professionals and general public
- Tackled back to back calls
- Call handlers are responsible for efficiently and emphatically assessing caller needs, whether it's providing immediate medical advice, directing call to appropriate health care service or escalating urgent cases to emergency responses to teams
- Key tasks include accurately logging patients details, triaging calls based on urgency, and following protocol to ensure that each caller received appropriate level of care or information
- Role demands excellent communication skills, ability to stay calm under pressure, and thorough knowledge of NHS service and procedures to ensure that all calls are handled with highest level of care and professionalism
- MHS Track and Trace
- Managed high volume of calls daily for prompt service delivery.
- Improved efficiency with meticulous attention to detail in data entry tasks.
- Supported other departments with overflow calls during peak periods.
- Processed and actioned high number of calls during busy periods.
- Listened actively to caller concerns, questions and priorities.
Reception work
children centre
06.2018 - 07.2018
- Warmly greeted families, handling inquiries, and providing information about centre's programs and policies
- Key responsibilities include managing daily check-in and check-out process, maintaining accurate attendance records, scheduling appointments, and coordinating with childcare staff to ensure smooth operations
- Also handled administrative tasks such as answering phones, managing emails, and organizing paperwork
- Exceptional communication and organizational skills are essential, as is ability to create welcoming and safe environment for children and their families
- Role requires friendly demeanour, attention to detail, and ability to handle multiple tasks while maintaining high level of customer service
Education
GCSE - English literature, English language, Spoken language, Mathematics, Science, Religious studies, Citizenship, Urdu, Geography, Art and design
Al Huda Girls' School
Birmingham 01.2014 - 01.2019
BTEC LVL 3 - Biomedical science BTEC level 3
Bordesley Green Girls' School & Sixth Form
Birmingham 01.2019 - 01.2021
Skills
- Eager to learn
- Problem solving
- Approachable personality
- Willingness to learn
- Good problem solving
- Excellent organization skills
- Customer support enhancement
- Telephone customer support
- Calm under pressure
- Team building
Custom
References given upon request.
Timeline
Customer Support
Teleperformance
04.2023 - Current
Pharmacy dispenser
Pharmacy
01.2022 - 03.2023
Nursery
01.2022 - 07.2022
Call Handler
Sitel
01.2021 - 12.2021
BTEC LVL 3 - Biomedical science BTEC level 3
Bordesley Green Girls' School & Sixth Form
01.2019 - 01.2021
Reception work
children centre
06.2018 - 07.2018
GCSE - English literature, English language, Spoken language, Mathematics, Science, Religious studies, Citizenship, Urdu, Geography, Art and design
Al Huda Girls' School
01.2014 - 01.2019
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