SAARAH CHOUDHURY
Hyde,United Kingdom
Summary
Dedicated professional with expertise in customer service and call handling, demonstrating clear verbal communication and active listening skills. Proven ability to remain calm under pressure while effectively solving problems and managing time. Skilled in accurate record keeping, following procedures and scripts, and maintaining professionalism and confidentiality. Multilingual communicator adept at teamwork and independent working, with a strong focus on inventory management. Committed to delivering exceptional service and seeking opportunities to further enhance operational efficiency.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Self employed
Myself
Hyde, Tameside
2025.01 - 2026.03
- Communicate daily with 30+ clients via messages and calls to manage enquiries and bookings
- Delivered friendly, professional customer service while building strong client relationships
- Managed scheduling, payments, and accurate record-keeping
- Handled customer questions, changes, and issues calmly and efficiently
- Maintained confidentiality and high standards of professionalism
- Worked independently, demonstrating strong time management and reliability
Employee
CaptureU360
Manchester, Greater Manchester
2023.06 - 2024.07
- Supported 50+ customers and guests during busy events, ensuring positive experiences
- Communicated clearly with team members to coordinate smooth operations
- Remained calm and professional in high-pressure, fast-paced environments
- Followed company procedures and instructions accurately
- Maintained organisation, cleanliness, and safety standards
- Adapted quickly to new tasks and responsibilities
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
GCSEs - Business
Hyde High School
Manchester 2020.09 - 2025.06
Skills
- Customer service & call handling
- Clear verbal communication
- Active listening
- Calm under pressure
- Problem solving
- Time management & reliability
- Accurate record keeping
- Following procedures & scripts
- Teamwork & independent working
- Multilingual communication
- Professionalism & confidentiality
- Inventory management
GCSE RESULTS
- Biology (4)
- Business (5)
- Chemistry (4)
- English Language (5)
- English Literature (6)
- Mathematics (4)
- Physics (4)
- Religious Studies (6)
- Food And Cookery (Level 2 Merit)
HOBBIES AND INTEREST
Henna artist, makeup artistry, baking, organising, and creative projects — demonstrating strong communication, patience, and attention to detail.
REFERENCES
References available upon request.
Languages
Bengali
Native
Timeline
Self employed
Myself
2025.01 - 2026.03
Employee
CaptureU360
2023.06 - 2024.07
GCSEs - Business
Hyde High School
2020.09 - 2025.06