Saad Mafuko Mukoone
Croydon,United Kingdom
Summary
Dynamic and adaptable professional with a proven ability to multitask and work effectively under pressure. Demonstrates strong customer service skills, excellent communication abilities, and a talent for problem solving. Committed to team collaboration and efficient time management, with a focus on continuous learning and career growth.
Overview
2
2
years of professional experience
Work history
Sales advisor
Ikea
Croydon
05.2025 - Current
- Assisted in stock taking for accurate inventory management.
- Facilitated smooth checkout process, enhancing customer satisfaction levels.
- Suggested suitable products to customers for enhanced shopping experience.
- Boosted brand reputation with demonstration of product knowledge.
- Delivered excellent customer service by addressing and resolving queries.
- Monitored and refreshed displays to attract customers.
- Maintained clean, organised retail environment to enhance shopping experience.
- Worked extended hours during holiday season managing high customer footfall.
Retail Volunteer
British Heart Foundation
10.2024 - 07.2025
- Currently engaged as a Retail Volunteer at the British Heart Foundation, this role involves supporting daily operations and enhancing customer interactions.
- Provided assistance to customers, ensuring their needs are met promptly and effectively.
- Supported the team in maintaining a clean and organised store environment.
- Engaged with the community through outreach efforts, promoting the foundation's mission.
Warehouse operative
Smiths News
Croydon
02.2023 - 09.2024
- Ensured the efficient sorting, packing, tracking, and fulfilment of customer orders, demonstrating a keen attention to detail and a proactive approach to meeting deadlines.
- Monitored and maintained order accuracy, identifying potential issues and addressing them promptly to ensure customer satisfaction.
- Worked collaboratively within a fast-paced team environment, taking initiative to assist colleagues and improve workflow efficiency.
- Managed the smooth operation of the warehouse by ensuring that stock was organised and readily available for quick dispatch.
Education
Cybersecurity and Digital Forensics
University of the West of England
Skills
- Adaptability
- Fast Learner
- Ability to Multitask
- Ability to Work Under Pressure
- Customer service
- Team collaboration
- Problem solving
- Communication skills
- Time management
Timeline
Sales advisor
Ikea
05.2025 - Current
Retail Volunteer
British Heart Foundation
10.2024 - 07.2025
Warehouse operative
Smiths News
02.2023 - 09.2024
Cybersecurity and Digital Forensics
University of the West of England
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