Saad Khan
Blackburn,Lancashire
Summary
Accomplished professional with expertise in business administration, customer service, and influencer marketing. Skilled in email efficiency, motivational leadership, and creative problem-solving. Strong negotiation abilities, time management, and leadership excellence. Adept in customer relations, supply chain management, and team coaching. Proven ability to handle high-pressure situations, drive organisational success, and foster positive client relationships through strategic communication and teamwork.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Physio Assistant/Support Worker
Diffability services/Enabler services
Blackburn , Lancashire
05.2023 - Current
- Evaluated and updated charts of patients to maintain accurate information.
- Kept detailed records of medical conditions and histories, providing exceptional and individualised care.
- Helped physiotherapists develop treatment goals and objectives.
- Supported patients with crutches, canes and prostheses to assist with balance and mobility.
- Registered patient information on database to maintain complete records.
- Scheduled new and return appointments to gauge progress.
- Supported physiotherapists to maintain scheduled appointments by completing evaluations and interventions procedures.
- Improved customer service through self-study and learning about therapeutic massages physiotherapists offered.
- Provided safe, timely, and reliable transportation services for the physio ensuring punctual arrival to work and departure home.
Customer sales advisor
Housing Triage
Blackburn , Lancashire
09.2022 - 12.2022
- Logged call details and customer information in secure systems, improving data collection measures.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Improved call metric standards to exceed performance KPI targets.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Increased client retention by building instant rapport and establishing customer trust.
- Attended regular product training to enhance customer advice.
- Used expert sales and negotiation skills to secure high-value bookings, providing excellent customer care throughout.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Continually updated customer databases, ensuring compliance with GDPR regulations.
- Achieved high sales targets with outstanding product knowledge.
- Managed over 100 calls per day and increased sales.
Education
GCSEs - Maths
St Thomas's
Blackburn 01.2018 - 06.2018
GCSEs - English
Training 2000
Blackburn 04.2019 - 06.2019
Influencer marketing course - Influencer marketing agency
IMA
Online 03.2025 -
Skills
- Electronic mail efficiency
- Motivational inspiring
- Creative innovation
- Time efficiency
- Negotiation mastery
- Leadership excellence
- Customer orientation
- Customer Service
- Customer relations
- Influencer marketing
- Supply chain management
- Training and coaching
- Calm under pressure
- Problem-solving
- Communication skills
- Team building
Certification
Manual Driving License.
CSCS Card.
SIA badge.
Timeline
Influencer marketing course - Influencer marketing agency
IMA
03.2025 -
Physio Assistant/Support Worker
Diffability services/Enabler services
05.2023 - Current
Customer sales advisor
Housing Triage
09.2022 - 12.2022
GCSEs - English
Training 2000
04.2019 - 06.2019
GCSEs - Maths
St Thomas's
01.2018 - 06.2018
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