Saad Ali
London,Greater London
Summary
Detail-oriented professional with a strong background in administrative procedures and operational support. Skilled in managing day-to-day tasks with exceptional planning and organizational abilities to ensure timely project delivery. Adept at problem-solving, collaboration, and effective communication, with a proven ability to handle challenging roles. Committed to providing high-quality service and consistently achieving results in fast-paced environments
Overview
6
6
years of professional experience
Work history
Brand ambassador
Benchmark Advertising
London, Greater London
12.2024 - 01.2025
- Utilised excellent communication skills to articulate the benefits of the company's products or services effectively.
- Maintained an upbeat attitude whilst promoting the brand, creating a positive impression on potential customers.
- Provided product knowledge to customers with enthusiasm and accuracy.
- Used friendly, outgoing and positive personality to approach customers with confidence and professionalism, improvising in uncertain situations.
- Promoted products and services to target audience through strategic marketing campaigns.
- Documented and processed orders for customer purchases.
Operations manager
SEAEB Security Services
London, Greater London
01.2024 - 12.2025
- Liaised with stakeholders for transparent communication and better decision making.
- Led teams to achieve business objectives on time and within budget constraints.
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Led and managed administrative staff to maintain smooth daily operations.
- Organised financial and operational data to help with yearly budgeting and planning.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Planned revenue generation strategies designed for growth.
Team leader
Royal Mail Group
Northampton, Northamptonshire
10.2023 - 12.2023
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Coordinated daily tasks, ensuring smooth workflow within team.
- Encouraged open communication, fostering positive work culture.
- Developed strategies for improved performance level across team.
- Resolved conflicts effectively, promoting harmony within workforce.
- Led project coordination, resulting in timely delivery.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Monitored health and safety measures for guaranteed compliance.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
A&E Receptionist
Northampton General Hospital
Northampton, Northamptonshire
07.2023 - 09.2023
- Provided initial security response in A&E department, ensuring patient and staff safety until main hospital security arrived.
- Maintained calm environment, de-escalating tense situations and supporting distressed patients.
- Assisted patients with navigation and booking processes, enhancing their overall experience.
- Monitored area and coordinated cleaning services to maintain hygiene standards.
- Used radio communication to report incidents and coordinate with hospital security.
- Controlled access for medical staff, ensuring secure entry for doctors and nurses.
- Collaborated with third-party security agencies for smooth A&E operations.
- Facilitated clear communication between staff, patients, and security during high-traffic periods.
- Collaborated with police, HM Prison officers, and hospital security when handling patients in custody.
Receptionist/Security Officer
4PX
Northampton, Northamptonshire
11.2022 - 07.2023
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Maintained accurate logs of visitor entries for security purposes.
- Upheld confidentiality with sensitive information handling procedures.
- Managed phone calls, resulting in effective communication flow within company.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Served as initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of company.
- Delivered front of house duties with warm and professional manner.
- Maintained accurate and up-to-date records for smooth handovers.
- Provided clerical support to company employees, including copying, faxing and file management.
- Maintained reception area stock of important forms and brochures.
- Operated metal detectors and x-ray machines proficiently for preventing contraband entry into premises.
- Handled minor disputes amongst staff calmly and professionally, minimising disruptions at work..
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Trained new members of security team, raising overall team performance levels.
- Collaborated with local law enforcement agencies for enhancing site security measures.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
- Carried out health and safety risk assessments accurately for reducing potential hazards.
- Conducted routine inspections of fire extinguishers, maintaining readiness for emergencies.
- Supervised visitor sign-in process meticulously; ensured accurate record keeping.
- Checked ID cards and documented details in security log.
- Worked in security control room to continuously monitor CCTV feeds.
- Investigated alarms and incidents with rigorous evidence collection.
- Enforced health and safety guidelines, minimising workplace incidents.
Customer service representative
Shell
Coventry, West Midlands
12.2021 - 05.2022
- Facilitated customer loyalty programmes to enhance customer retention.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Shared informational brochures and details about policies to help guests make decisions.
- Applied conflict management to stressed and concerned customers.
- Processed high-value payments with meticulous accuracy.
- Maintained clean, orderly work environment promoting conducive atmosphere for both staff and customers.
- Trained new hires for improved productivity and efficiency on job floor.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
Private hotel owner
Family Business
Rawalakot, Azad Jammu & Kashmir
11.2019 - 10.2021
- Maintained high standards for cleanliness, creating a welcoming environment.
- Devised employee management strategy to improve staff satisfaction and reduce turnover rate.
- Organised services and allocated resources for conferences, charitable events and private gatherings.
- Sourced cost-effective solutions for required maintenance works.
- Facilitated corporate functions, conferences and other large scale events.
- Controlled expenditure, oversaw purchasing and maintained accurate counts.
- Assessed labour needs, driving strategic recruitment for adequate staffing levels during busy periods.
- Maintained excellent security provisions for appropriate hotel and grounds control.
- Delivered stringent health and safety compliance across hotel departments.
- Managed hotel budgets through careful planning and business strategy.
- Kept back of house accounts and records updated, enabling clear performance monitoring.
- Used customer satisfaction survey findings to address improvement areas.
- Oversaw front desk operations and trained team to handle high volume work with professionalism and accuracy.
- Handled customer complaints calmly and professionally to maintain hotel reputation.
Education
Master of Science - Project Management
University of Northampton
Northampton 09/2021 - 11/2023
Bachelor of Science - Electrical Engineering
Mirpur University of Science And Technology
Pakistan 11/2015 - 11/2019
Higher Secondary School - Pre-Engineering
Cadet College Pillandri
Pakistan 08/2013 - 06/2015
Secondary School - Science
Cadet College Pillandri
Pakistan 02/2011 - 05/2013
Skills
- Project management
- Resource allocation and utilisation
- Contract negotiation
- Staff recruitment and development
- Profit and loss understanding
- Customer service excellence
- Crisis resolution
- Effective communication
- Cross-Functional collaboration
- Time management
- Resilience in high-pressure situations
- Health and Safety
- Client Relationship Management
Timeline
Brand ambassador
Benchmark Advertising
12.2024 - 01.2025
Operations manager
SEAEB Security Services
01.2024 - 12.2025
Team leader
Royal Mail Group
10.2023 - 12.2023
A&E Receptionist
Northampton General Hospital
07.2023 - 09.2023
Receptionist/Security Officer
4PX
11.2022 - 07.2023
Customer service representative
Shell
12.2021 - 05.2022
Private hotel owner
Family Business
11.2019 - 10.2021
Master of Science - Project Management
University of Northampton
09/2021 - 11/2023
Bachelor of Science - Electrical Engineering
Mirpur University of Science And Technology
11/2015 - 11/2019
Higher Secondary School - Pre-Engineering
Cadet College Pillandri
08/2013 - 06/2015
Secondary School - Science
Cadet College Pillandri
02/2011 - 05/2013
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