Rylan Barker
66 Gimbert Road, Soham, Ely,Cambridgeshire
Summary
Dedicated Customer Care Assistant focused on delivering outstanding service and efficiently resolving issues. Strong communicator skilled in building rapport and fostering loyalty. Proactively addresses challenges to enhance satisfaction and ensures smooth interactions.
Overview
5
5
years of professional experience
Work History
Customer Care Assistant
KFC
Sheffield, Handsworth, South Yorkshire
05.2025 - 06.2026
- Resolved customer complaints with empathy and professionalism, leading to increased satisfaction and loyalty.
- Collaborated with management to design strategies enhancing store's 'KFC Listens' % scores through customer incentives for completing 'Yourkfc.co.uk' surveys.
- Maintained kitchen sanitation and hygiene through regular deep cleaning of floors, worktops, and preparation tables.
- Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
- Reported breakages and damages to management for timely item replacement.
- Prioritised and coordinated tasks by urgency, collaborating with team to achieve daily operational goals.
- Conducted litter picks around the outside area of the restaurant to ensure cleanliness in the carpark and drive-through.
Customer Care Assistant
McDonald's
Ely, Cambridgeshire
06.2022 - 08.2023
- Employed empathetic and friendly tone to resolve customer issues and complaints, enhancing conflict resolution and driving customer satisfaction.
- Guided customers in navigating company app to enhance online experience and streamline support.
- Participated in regular team meetings to discuss performance metrics, set goals, and address customer service challenges.
- Listened to individual complaints with an open mind and asked detailed questions to understand issues.
- Kept up-to-date knowledge of products and menu changes to provide informed support to customers.
- Engaged in meaningful conversations with customers to strengthen relationships and foster brand loyalty.
Football Referee
Soham United Football Club
Soham, Cambridgeshire
07.2021 - 03.2022
- Enforced football rules and regulations, ensuring fair play and fostering sportsmanship among players.
- Resolved on-field disputes with decisive rulings, maintaining integrity of game standards.
- Coordinated with assistant referees to ensure offside and other in-game calls were accurately made.
- Led pre-match briefings for teams and officials, clarifying rules and setting clear expectations.
- Developed strong communication skills to manage player and coach interactions effectively.
- Inspected sporting equipment before games to verify compliance with event and safety regulations.
Education
Bachelor of Arts - Sports Journalism
Sheffield Hallam University
Sheffield01-2026
A-Levels - Business B-Tec, History and Sociology
Long Road Sixth Form College
Cambridge, CAM01-2023
GCSEs -
Soham Village College
Soham, CAM01-2021
Skills
- Customer service excellence
- Communication skills
- Conflict resolution
- Incident reporting
- Time management
- Attention to detail
- Proficiency in English
- Computer literacy
- Decision making
- Time keeping
- Public speaking
- Positive attitude
Languages
English
Proficient
C2
Interests
- Writing blogs
- Editing and creating sports copy
- Interviewing sports personnel
- Graphic design
Timeline
Customer Care Assistant
KFC
05.2025 - 06.2026
Customer Care Assistant
McDonald's
06.2022 - 08.2023
Football Referee
Soham United Football Club
07.2021 - 03.2022
Bachelor of Arts - Sports Journalism
Sheffield Hallam University
A-Levels - Business B-Tec, History and Sociology
Long Road Sixth Form College
GCSEs -
Soham Village College