Ryan William Smith
Tiptree,Essex
Summary
Attentive administrative team member organised in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures.
Overview
7
7
years of professional experience
Work history
Customer Service Assistant
Bill's Plaice
Tiptree, Essex
09.2017 - 09.2019
- This was my very first job at just 14 years old.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- During my time here I built my foundations of customer service, teamwork and earning a wage.
- I learnt how to healthily balance work and school life.
- This was my first time dealing with the public in a professional position and my most valuable skill I gained here was confidence.
Bank Staff Member Work Experience
HSBC
Colchester, Essex
07.2018 - 07.2018
- As part of secondary school, I completed 1 week of unpaid work experience at HSBC, Colchester.
- Maintained discretion and security in handling sensitive personal and financial data.
- Directed customers to necessary personnel for specific questions or advanced service requests.
- I learnt valuable skills such as being able to work with important clients and dealing with large sums of money.
- I was quoted by the manager to have excellent appearance, interest and initiative.
Executive Assistant
The Biltong Farm
Grantham, Lincolnshire
04.2016 - Current
- Ever since its opening in 2016, I have worked and dealt with a variety of different people and suppliers.
- I have learnt extensively about small businesses and how they work behind the scenes.
- Responded to emails and other correspondence, facilitating positive communication for enhanced business processes.
- This is because my father founded and created the business and I have worked flexibly at ever since.
- The Biltong Farm creates and sells South African treats etc, meaning that I was learning quickly to adapt to a specific skill set.
- This job really helped me learn how to run a business and how much time and effort really goes into being a business owner.
- Maintained databases and filing systems to boost team efficiency.
- Filed and retrieved corporate records, documents and reports.
Catering & Banqueting Assistant
Five Lakes
Tolleshunt Knights, Essex
11.2019 - 09.2020
- My initial role at this company was to serve and cater for special events held at the club and to assist in the smooth running of them.
- During the Covid pandemic, this altered into assisting not only this department, but every department in the company.
- From here out, my role adapted to waiter, bartender, events coordinator, golf club assistant and cleaner.
- I developed a valuable skill to adapt my job role under unforeseen and unprecedented change in circumstances.
Customer Assistant
ASDA plc
Tiptree, Essex
06.2021 - 02.2023
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Managed customer complaints with prompt, mutually beneficial resolutions.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Performed daily opening and closing functions and inventory management.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- I was quoted by management as being an ”asset” and “brand standard hero”.
Customer Service Assistant
Chris’s Fish Bar
Tiptree, Essex
03.2023 - Current
- Managing high-volume customer queries simultaneously through effective multitasking.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Assisting customers with varying questions using product knowledge and service expertise.
- Training new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Adhering strictly to policies and procedures for continued company compliance.
Education
GCSEs -
Thurstable Secondary School
Tiptree 09/2014 - 06/2019
A-Levels -
Open Study College
Online 06/2022 -
Skills
- Strong management and organisational abilities
- Excellent written and verbal communication
- Very creative and resourceful
- Extremely hardworking and motivated
- Hold a full UK drivers' licence
- First Aid trained
- Fire Marshall trained
- POS systems expert
Interests
- Golf
- Gym
- Swimming
- Legislation
- Community Volunteering
Timeline
Customer Service Assistant
Chris’s Fish Bar
03.2023 - Current
Customer Assistant
ASDA plc
06.2021 - 02.2023
Catering & Banqueting Assistant
Five Lakes
11.2019 - 09.2020
Bank Staff Member Work Experience
HSBC
07.2018 - 07.2018
Customer Service Assistant
Bill's Plaice
09.2017 - 09.2019
Executive Assistant
The Biltong Farm
04.2016 - Current
GCSEs -
Thurstable Secondary School
09/2014 - 06/2019
A-Levels -
Open Study College
06/2022 -
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