RYAN RAYMOND ROMERO
London,Lewisham
Summary
Experienced leadership professional with skills in managing people and processes. Enthusiastic to inspire staff to consistently deliver high-standard customer service. Driven towards leading with trust, honesty, and commitment when hiring, training, and developing partners to achieve their potential. Passionate about creating a productive team environment that promotes high productivity. Capable of adapting to dynamic restaurant environments through making timely, thoughtful, and progressive decisions.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Assistant waiter
Royal Caribbean International
Miami, Florida
12.2023 - 06.2025
- Responded swiftly to any complaints or issues, leading to increased customer retention rate.
- Improved customer satisfaction by promptly attending to guest queries and concerns.
- Conveyed customer feedback to management, resulting in improved food quality and service standards.
- Maintained cleanliness and orderliness of dining area for enhanced customer experience.
- Demonstrated professionalism and politeness whilst interacting with customers, improving overall restaurant reputation.
- Managed high volume workloads during busy periods without compromising on service quality.
- Maintained a cheerful disposition under pressure, enhancing the overall dining experience of guests.
Shift Supervisor
Starbucks Coffee
08.2019 - 05.2023
- Accomplish store objectives by supervising staff, organizing work processes, and enabling employee success through coaching and hands-on assistance.
- Organize opening and closing duties, oversee cash handling processes, and conform to health, safety, and sanitation guidelines for all products.
- Set a positive example for the shift team and anticipate customer and store needs by constantly evaluating the environment.
- Deliver outstanding service by greeting customers, answering questions, and resolving issues
- Act with integrity and honesty to promote the company's culture, values, and mission, while maintaining a calm demeanor during periods of high volume or unusual events.
- Assess employee level of knowledge to ensure personnel have an understanding of job expectations.
Barista
Starbucks Coffee
03.2017 - 07.2019
- Resolved customer disputes with tact and professionalism.
- Maintained highest standards of conduct and personalised customer service.
- Maintained calm demeanour during high-volume periods and special events.
- Maintained clean and organised workspaces, enabling coworkers to easily locate resources and products.
- Paid attention to customer feedback regarding menu offerings and recommended changes, improvements and new menu items.
- Managed peak morning custom with accurate, efficient, levelheaded service.
- Received and accurately processed customer payments.
Banquet Server
Makati Sharing-La
Makati, Philippines
01.2016 - 03.2017
- Used exceptional communication and relationship-building skills to develop positive rapport with diners, enhancing customer enjoyment.
- Worked effectively as a team to deliver exceptional customer care across all banquet dining experiences.
- Maintained a pristine personal appearance, upholding a positive, professional company reputation.
- Anticipated and addressed guests' service needs.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
Education
Bachelor of Science - Hotel and Restaurant Management
De La Salle University
06/2011 - 10/2015
Skills
- Customer service – Providing excellent customer service and ensuring positive experience for all customers
- Leadership and mentoring – Leading and managing team to achieve desired outcomes and goals
- Communication – Communicating effectively with team members and customers
- Conflict resolution – Resolving conflicts that may arise between team members or with customers
- Store organization – Ensuring the store is properly stocked and organized
- Inventory management – Managing inventory, restocking supplies, and ensuring that orders are accurate
- Cash management – Managing cash effectively and ensuring that transactions are handled accurately and securely
- Compliance – Maintaining knowledge of company policies and procedures, as well as local and state laws, to ensure the store compliant with regulations
Certification
Coffee Master
Starbucks Coffee
Barista Trainer
Starbucks Coffee
Basic Training
Safety of Life at Sea (SOLAS)
Far East Maritime Foundation Inc.
Ship Security Awareness Training and Seafarers with Designated Security Duties
Seatech
Maritime Training and Assessment Center Inc.
REFERENCES
GAIL PAJARO JADE SUÑEGA
Field Manager Service Manager
Starbucks Coffee Makati Shangri La
+639190084017 +639175312123
Languages
English
Fluent
Timeline
Assistant waiter
Royal Caribbean International
12.2023 - 06.2025
Shift Supervisor
Starbucks Coffee
08.2019 - 05.2023
Barista
Starbucks Coffee
03.2017 - 07.2019
Banquet Server
Makati Sharing-La
01.2016 - 03.2017
Bachelor of Science - Hotel and Restaurant Management
De La Salle University
06/2011 - 10/2015
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