Ryan Mark Cummins
Plymouth,Devon
Summary
Detail-oriented team player with organizational, process improvement, and customer service skills. Ability to handle tasks with a high degree of accuracy. Enjoy coming up with ideas to streamline procedures and improve the efficiency of tasks for myself and other team members.
Overview
10
10
years of professional experience
Work History
Bartender
Bulletproof Brewing
Plymouth , Devon
07.2023 - Current
- Knowledge of craft beer with weekly menu changes
- Relaxed customer table service
- Upselling
- Maintained bar stocks, replenishing daily as necessary.
- Attended tables regularly to check customer needs were met, promptly processing additional drink orders.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Completed end-of-day cleanup to reset bar for next day.
Bartender
Vivo Lounge
12.2015 - 03.2017
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Maintained bar stocks, replenishing daily as necessary.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Addressed and escalated customer complaints to amplify guests' experience.
Waiter
The Kings Arms Hotel
02.2014 - 11.2015
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Kitchen porter and Waiter
La Caverna
06.2016 - 08.2016
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
- Maintained exceptional kitchen cleanliness in preparation for daily breakfast, lunch and dinner services.
- Organised and cleaned assigned sections meticulously, thoroughly sanitising and cleaning preparation and storage surfaces.
Holiday Advisor
TUI Destination Services, Balearic Islands
03.2017 - 01.2018
- Achieved in the top 10 performers in across the whole of the island of Ibiza for both sales and customer service targets, working with clientele predominantly 30 to 70 years old
- Comprehensive sales and customer service training from the world's leading travel brand (TUI, Formerly Thomson Holidays)
- Responsible for taking cash, upwards of £2000 per week, banking this, and organising all receipts from each transaction
- Updating and formulating Excel spreadsheets to keep track of accounts
- Proficient in speaking Spanish
- Organising and personalising information packs in advance for guests due to arrive at hotels the following week
- Designed and initiated a method using Excel for my team to keep track of their responsibilities and tasks (Many of us had multiple hotels to manage)
- Responsible for my guest's welfare - Had to ensure Accident, Incident, and Sickness reports were completed in a timely manner
- Dealing with sensitive situations - I have dealt with various situations working as a holiday advisor in resort that require significant discretion
- Customer service experience - able to adapt my persona to guests from all socio-economic backgrounds
- Customer service ability - shown through my customer service questionnaire targets being consistently met
- Sales experience - one to one selling and sales presentations for up to 70 people
- Sales ability demonstrated - I was in the top 10 sellers across all source markets when working in the Balearics
- Can work independently, or integrate and contribute as part of a team
- Actioned customer feedback to promote continued service improvement.
- Tracked expenses and business outgoings to remain within cashflow targets.
- Received and resolved customer complaints to a high level resulting in brand advocates
Travel agent
TUI UK
02.2018 - 10.2018
- Arranged travel accommodation for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints in a timely manner and found appropriate solutions when needed.
- Organised memorable and exquisite travel itineraries and holidays
- Asked open-ended questions to better ascertain client needs and determine the best travel offerings.
Cleaner
Cummins and Co. Accountants
06.2013 - 02.2014
- Skills, Experience and Accomplishments:
- Working in a pressured medical lab environment to deadlines, assisting Biomedical Scientists with dissection of tissue, admin/booking in patient forms, chemical stock rotation, De-waxing tissue blocks, machine maintenance/deep cleaning, responsible for slide scanning, labelling and quality control before sending the slides to the pathologists
- Confident I can lead a team but no experience so far
- I participate in charity events - beach cleans and hosting quizzes
- Complaint handling - able to solve complaints
- Usually on the spot where possible
- Leaving guests satisfied
- Excellent telephone manor
- Have maintained and created excellent supplier relations
- Full barista and bartender training
- Hygiene, safety and fire training
Director
Glass of Murano.co.uk
12.2021 - Current
- Developed strategic partnerships with suppliers and other businesses such as galleries and photographers to expand client base.
- Website creation and business launch
- Customer order handling, Service, Dispatch and complaint handling
- Built and maintained positive relationships with employees, enhancing staff retention figures.
- Negotiated with suppliers to reduce costs and achieve stable supply chains.
- Resolved staff and client issues effectively and efficiently, enhancing business performance and growth.
- Implemented company policies and legal guidelines.
- GDPR and cookie policy
- Formulated business plans to increase growth and minimise cost for company.
- Supported marketing strategy and advertising initiatives that built brand awareness and reputation.
Research Assistant / Laboratory Assistant
University of Plymouth
Plymouth , Devon
08.2023 - Current
- Dissection of Drosophila flies, mounting and imaging.
- Statistical data analysis using Rstudio
- Mycological, statistical and general research
- Process improvement
- Recorded findings and submitted reports to manager.
- Collated information and prepared documents required for studies.
- Maintained clean working environments within laboratories and storage areas.
- Logged samples and chemicals to maintain traceability and quality control.
Medical Lab Assistant
Poundbury Cancer Institute
10.2018 - 09.2020
- Followed quality control procedures to maintain sample integrity.
- Answered internal and external enquires by phone and email to uphold clear lines of communication.
- Kept abreast with techniques and best practices to stay up to date with latest research.
- Distributed sample request forms, sample jars and other consumables to customers in line with procedures.
- Carefully stored chemicals and samples following department guidelines.
- Accurately stored, archived and retrieved samples, dispatching selected samples to referral sites as needed.
- Performed laboratory cleaning duties including safe waste disposal, disinfecting surfaces and laundry management.
- Maintained accurate records by entering patient data onto computer system.
- Identified, investigated and recorded incorrectly labelled specimens to eliminate risk of stock mismanagement.
- Maintained strict compliance with hazardous chemical safety policies, mitigating potential risks.
- Safely treated and disposed of clinical waste in accordance with company policy.
- Unpacked, scanned and processed high volume of incoming samples, identifying and addressing errors.
- Sterilised equipment and performed routine checks to adhere to health and safety and cleanliness regulations.
- Labelled and organised samples to guarantee order and efficiency.
- Checked medical stock, ordering new supplies and taking corrective action.
- Maintained correct specimen storage procedures, reducing errors by over required timeframe.
- Regularly cleaned and disinfected working areas taking extra precautions to comply with current Covid-19 regulations.
Education
Bachelor of Science - Conservation Biology
University of Plymouth
Plymouth 09.2021 -
A-Levels - Psychology, Sociology, Business, Law
The Thomas Hardye School
DorchesterGCSEs - English Language B Business studies A English Literature C French B Mathematics B Additional Science
University of Plymouth
Skills
- Waiter and Bar experience
- Barista experience
- Customer orientated viewpoint
- Strong communication
- Efficient under pressure
- Upselling
- Food safety understanding
- Bar cleaning and maintenance
- Problem-solving
- Marketing and sales experience
- Verbal communication
- Table service
Interests
Plants
Cooking
Origami
Sociology
Music
Gaming
Psychology
Business
Languages
Spanish
Elementary
Timeline
Research Assistant / Laboratory Assistant
University of Plymouth
08.2023 - Current
Bartender
Bulletproof Brewing
07.2023 - Current
Director
Glass of Murano.co.uk
12.2021 - Current
Bachelor of Science - Conservation Biology
University of Plymouth
09.2021 -
Medical Lab Assistant
Poundbury Cancer Institute
10.2018 - 09.2020
Travel agent
TUI UK
02.2018 - 10.2018
Holiday Advisor
TUI Destination Services, Balearic Islands
03.2017 - 01.2018
Kitchen porter and Waiter
La Caverna
06.2016 - 08.2016
Bartender
Vivo Lounge
12.2015 - 03.2017
Waiter
The Kings Arms Hotel
02.2014 - 11.2015
Cleaner
Cummins and Co. Accountants
06.2013 - 02.2014
A-Levels - Psychology, Sociology, Business, Law
The Thomas Hardye School
GCSEs - English Language B Business studies A English Literature C French B Mathematics B Additional Science
University of Plymouth
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