Summary
Overview
Work History
Education
Skills
Affiliations
Quote
Timeline
BusinessAnalyst
Ryan Jay A Oczon

Ryan Jay A Oczon

Registered Nurse
Inverness

Summary

Dedicated and compassionate Registered Nurse (RN) with a progressive career history in direct patient care and care coordination in a fast-paced environment. Demonstrated ability to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently fosters strong relationships with patients and families through empathetic communication, a respectful attitude, and a commitment to excellent customer service.

Overview

16
16
years of professional experience

Work History

Operating Theatre Nurse

NHS Highland
05.2023 - Current
  • Set up the operating room with the necessary instruments, equipment, and supplies for the procedure to be carried out and regularly check equipment status and maintain an inventory of supplies.
  • Prepare patients for surgery, including physical and emotional support, ensuring they are fully informed about the procedure. Verify patient identity, consent forms, and medical history.
  • Assist the surgical team during surgery by maintaining the operating room sterility, handling instruments and providing support throughout the procedure. Monitor vital signs and the overall condition of the patient(s) throughout the procedure.
  • Provide immediate post-operative care and monitoring in the recovery room, including pain management and wound care. Facilitate patient transfer from the operating room to the recovery room and then to the ward or home.
  • Maintain a sterile environment by adhering to standard precautions and strict infection control procedures, including sterilizing equipment and instruments, and following policies and procedures to prevent infection.
  • Coordinate with the surgical team (surgeons, anesthesiologists, nursing staff) regarding procedure needs, and ensure that all team members understand their responsibilities so that patient care is carried out smoothly and safely.

Registered Nurse

Highview Care Home Barchester Healthcare
7 2021 - 04.2023
  • Comply with NMC administration of medication administration and clinical policy to ensure that processes are followed to ensure safe ordering, custody, storing, disposal, recording and administration of all medication
  • Visit each resident each day whilst on duty and ensure appropriate nursing care is delivered in professional and timely manner by care team under supervision
  • Support senior clinical staff in home and if appropriate and within level of competence assist with any clinical investigations or complaints
  • Support residents in understanding ageing process and how it affects their health and lifestyle to maximize their independence and create environment which supports their physical and mental well-being and ensure that all residents are treated with dignity
  • Adhere to local safeguarding policy and reporting mechanisms and contribute to any safeguarding investigation within home following Duty of Candour requirements
  • Record observations including weight, temperature, pulse, blood pressure, nutrition, tissue viability and liquid intake/output as identified in care plan
  • Support all residents with their individual diagnosis who may require additional psychological or emotional support
  • Work collaboratively within clinical team to promote healthy, professional and friendly atmosphere for all residents and their families and friends
  • Maintain communication and working relationship with healthcare professionals in home.

Registered Nurse

Healthway Medical Clinic
3 2020 - 5 2021
  • Implement health and safety program during Covid-19 pandemic, in compliance with Department of Labor and Employment and company protocols.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Providing basic first-aid treatment on work-related injuries and evaluating an employee’s health.
  • Document all employee medical consultations, health checklist, medicine dispense record and Covid-19 laboratory results and keep this information confidential.
  • Educates employees on preventative measures on occupational hazards and safety.

Volunteer Registered Nurse

Philippine General Hospital
7 2019 - 3 2020
  • Perform comprehensive health assessments on admitting cancer patients.
  • Administer chemotherapy/biotherapy infusions and perform other treatment procedures in inpatient setting.
  • Monitor patient's status throughout entire infusion, as well as managing emergency situations.
  • Communicate with medical staff and provide feedback to ensure safe, effective medical care.
  • Maintained comfort and quality of life, and alerted physicians about changes in patients' condition.
  • Provide continuous and precise assessment of patient’s pain and comfort levels.
  • Communicate all pertinent information and evaluations through clear and concise documentation.

ALP Clinical Analyst

Optum Global Solutions
08.2017 - 05.2021

● Prevent payment of potentially fraudulent and/or abusive claims utilizing medical expertise, knowledge of CPT/diagnosis.

● Review medical record documentation to identify under coded and up coded services.

● Research on provider data and member data to identify new or additional irregular billing patterns.

● Identify diagnoses and procedures basis CPT and diagnostics codes and medical records supplied by provider.

Customer Operations Associate

TeleTech Holdings, Inc
03.2014 - 03.2017

● Amending and creating simple White Pages and Yellow Pages Print and Online listings. Updating of online information i.e., email address, web link and Ad points

● Follow Account Authorization/Authentication guidelines to ensure the protection of customer information.

● Actively promote products and services and seek to lead generate where opportunities exist

● Promote advertising options with customer and encourage further transactions

Customer Service Representative

Manulife Business Processing Services
05.2013 - 03.2014

● Execute broad range of insurance, financial administration processes or medical claims adjudication

● Process inbound / outbound calls to effectively meet customer needs within established productivity goals and turnaround times

● Follow established guidelines in providing customers accurate information regarding their insurance policies and plans

● Check to ensure that appropriate actions were made to resolve customers' problems

Customer Service Executives

RR Donnelley Philippines Inc.
09.2012 - 04.2013
  • Analyzes claims to determine extent of liability and according to policy rules settles claims with claimants
  • Assess and review data on claim application and other documents like certificate of insurance, doctor’s statement with policy file that company has
  • Acquire required information from both internal and external sources to establish whether claim is complete and valid
  • Interacts with brokers, claimants and other external clients to correct errors on claim forms and to investigate doubtful entries

Customer Service Consultant

Sykes Asia Inc.
09.2011 - 09.2012

● Executes workflow processes to deliver quality service

● Handles different aspects of transaction processing throughout policy life cycle

● Provides customer service to internal business partners to process customer requests

Medical Coordinator

Assist America of the Philippines
05.2008 - 07.2011

● Monitors medical condition, through constant communication with patient’s doctor, nurse on duty and other hospital staff who has involvement to healthcare service of covered client and evaluates if appropriate medical treatment and intervention is being delivered.

● Properly conducts case management including, but not limited to concise and timely documentation of all case-related information, following up on all cases on daily basis and reporting to next shift.

● Performs primary triage of all incoming call and direct them appropriately.

Education

Bachelor of Science - Nursing

Pamantasan Ng Lungsod Ng Maynila
Manila, Philipines

High School Diploma -

Florentino Torres High School
Manila, Philippines
04.2001 -

Holy Child Catholic School

Skills

Medication Administration

Affiliations

  • The Association for Perioperative Practice

Quote

Fall seven times; stand up eight.
Japanese proverb

Timeline

Operating Theatre Nurse

NHS Highland
05.2023 - Current

ALP Clinical Analyst

Optum Global Solutions
08.2017 - 05.2021

Customer Operations Associate

TeleTech Holdings, Inc
03.2014 - 03.2017

Customer Service Representative

Manulife Business Processing Services
05.2013 - 03.2014

Customer Service Executives

RR Donnelley Philippines Inc.
09.2012 - 04.2013

Customer Service Consultant

Sykes Asia Inc.
09.2011 - 09.2012

Medical Coordinator

Assist America of the Philippines
05.2008 - 07.2011

High School Diploma -

Florentino Torres High School
04.2001 -

Registered Nurse

Highview Care Home Barchester Healthcare
7 2021 - 04.2023

Registered Nurse

Healthway Medical Clinic
3 2020 - 5 2021

Volunteer Registered Nurse

Philippine General Hospital
7 2019 - 3 2020

Bachelor of Science - Nursing

Pamantasan Ng Lungsod Ng Maynila

Holy Child Catholic School
Ryan Jay A OczonRegistered Nurse