Ryan Elizabeth Lanik
East Grinstead,West Sussex
Summary
Knowledgeable business professional offering practical communicative and administration skills. Reliable and collaborative team member, looking for opportunity to develop management and marketing skills further. Do best operating in a team of like-minded individuals where the sky is the limit and new things are being learned and implemented on a constant basis.
Qualified with extensive background in advanced management processes. Utilises superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently.
In other words, my main strengths are:
- Communication
- Customer relations
- Marketing strategies
- Excel and accounts software
- Team leadership
- Converting sales into cash in hand
- P&L generation
- Solvency management
- Critical thinker
- Problem solving
Overview
25
25
years of professional experience
Work History
Accounts Receivable Manager
Studio 3 Marketing
Austin , Texas
02.2024 - Current
- Processed and allocated incoming payments accurately, maintaining up-to-date account records for customer accounts.
- Handled customer and employee finance queries, complaints and concerns, resolving with balanced solutions.
- Monitored debtor balances to highlight overdue accounts and initiated collection efforts to reduce outstanding amounts.
- Enhanced customer trust by promptly responding to enquiries and clarifying charges on their accounts.
- Identified opportunities for process improvements within the accounts receivable department, leading to increased productivity and cost savings.
- Maintained confidentiality of financial information, upholding the company's reputation and integrity.
- Collaborated with sales and customer service teams to resolve billing disputes and improve customer satisfaction levels.
- Assisted in the development of new billing systems, contributing to a 25% reduction in billing errors.
- Negotiated payment plans with delinquent customers, balancing firmness with empathy to maintain positive relations.
- Mediated between customers and finance department, resolving complex billing issues and ensuring customer retention.
- Facilitated seamless integration of new accounting software, improving efficiency and team productivity.
- Developed customer relationships, addressing queries and concerns to improve satisfaction and loyalty.
Care Assistant
London Care
East Grinstead , West Sussex
12.2022 - 08.2024
- Helping residents with their personal care which includes getting dressed, washing and eating
- Providing company: chatting and sharing news
- Involvement with writing residents’ care plans
- Providing information to family members regarding the care plan
- Ensuring that the resident’s needs and wishes are met
- Recording and reporting essential information in the residents’ daily reports accurately and immediately (communication systems, care and health monitoring, accident and incident reports)
- Administering medication under supervision (as detailed in their individual medication administration record)
- Gently encouraging residents to get involved with recreational activities and hobbies
- Giving feedback to health and social care professionals
- Delivered mobility support to clients, including hoists, wheelchairs and other mobility aid.
- Communicated clearly with clients living with developmental disabilities and mental health challenges.
- Completed First Aid, CPR and defibrillation training.
- Stay composed in high pressure situations or crisis to ensure safety of the residents.
Business Development Manager
Titan Network (9 Elephants LLC)
London, london
02.2022 - 06.2022
- Attracted new business, investment and expansion opportunities.
- Oversaw maintenance of client notes on internal CRM system.
- Researched prospective clients and developed and executed cold call lists.
- Attended conferences and trade association meetings, representing company, building industry networks and promoting new product lines.
Shop Owner
Quinn & Pip
East Grinstead , West Sussex
10.2014 - 02.2022
- Implemented and manage Shopify eCommerce platform.
- Negotiated supplier contracts and SLAs.
- Sourced and maintained in-store POS systems.
- Packaging and order fulfilment.
- Organised and ran pop-up shops locally.
- Developed in-store merchandising strategy for Quinn & Pip, whilst we had a brick and mortar location (2020 - 2021)
- Oversaw purchasing and inventory, including stocktaking, ordering and supplier management.
- Acted as point of escalation for complex customer enquiries, disputes and complaints.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Reorganised sales floor to meet company demands.
- Maintained friendly and professional demeanour while interacting with customers.
- Oversaw processing and organisation of incoming shipments.
- Answered customers' questions and quickly resolved problems and complaints.
- Fostered positive working relationships with business leaders, vendors and customers.
- Coordinated sales reports, reconciled accounts and made bank deposits.
- Managed all social media platforms, mainly Instagram.
General Manager
Delta Construction Company
Los Angeles, CA, USA
01.2008 - 03.2012
- Established customer-centric focus to build customer loyalty and retention.
- Built organisation of strong, technical and manufacturing talent to support business by using critical thinking and organisational experience.
- Achieved productivity improvements while enhancing quality control operations to reduce overhead.
- Reduced project downtime and oversaw safety and various certification processes.
- Drove sales and maintained cost controls.
- Hired, coached and trained staff and monitored performance.
- Generated daily operational and sales reports for corrective action or continuous improvement, mainly using Microsoft Excel.
- Managed company operations, including hiring, coaching and mentoring team of 3 sales representatives.
- Promoted profitability by tracking performance indicators and driving corrective action.
- Oversaw sales and marketing operations while developing strategic partnerships.
- Maximised time and manpower by consolidating material planning, data collecting, payroll and accounting programmes into one centralised system.
- Managed scheduling for up to 25 employees to ensure optimal productivity.
- Diminished financial discrepancies, monitored quotes, production and material planning and bank reconciliations.
- Promoted revenue by analysing profitability and key metrics.
- Generated reports detailing project information and predictions.
- Grew the business by creatively driving sales and maintaining cost controls.
- Greeted customers and responded to customer inquiries.
Treasury Officer
Delta Construction Company
Los Angeles, CA , USA
08.2005 - 01.2008
- Prepared reports and financial statements for management.
- Managed all payroll processing and changes for around 20-25 employees.
- Closely monitored expenditures, ensuring organisation's money was spent on appropriate items, goods and services.
- Kept organisations financial records safely on Quickbooks and in filing cabinets, in compliance with safety protection laws.
- Controlled cash flow and expenditures on Quickbooks and in Excel, promptly flagging up suspicious transactions and inaccurate data for investigation.
- Monitored budgets on Quickbooks and Excel, ensuring teams and managers stayed within allocated budgets to avoid overspending.
- Prepared annual national, regional and local tax returns for both individuals and businesses.
- Implemented use of Sage, Quickbooks and Excel to enter project data, analyse and track budgets, evaluate project costs and monitor performance trends.
- Invoiced all services and followed up on late payments.
Finance Director
Missions International
Los Angeles CA, USA
05.2001 - 08.2005
- Ensured company stayed in line with financial laws and guidelines throughout all processes and transactions.
- Produced management accounts and reports on month-end with details including expenses and budgets.
- Expertly advised departmental heads on budget control and spending.
- Designed, planned and implemented new or updated financial policies, structuring based on inefficiencies or cost cuts required.
- Analysed market trends and financial climate to assist in forecasting and creating strategic plans for the future.
- Assessed, planned and delegated budgets across 15 departments, delegating based on company needs.
- Trained accounting staff regularly in updated finance policies, procedures and best practices.
- Directed financial planning and strategy, managing matters including structuring, planning, developing, implementing and monitoring.
- Managed compliance with all financial regulatory and legal obligations.
- Developed performance-based initiative scheme to motivate team.
- Oversaw the Marketing of Organisational Resources, campaigns and programs.
- Recruited and trained finance inspectors to operate all over the world.
- Wrote and implemented policies for groups in our network.
- Attended events and delivered talks on finance to groups of over 50 people, usually including a brief Power Point presentation.
Skills
- Results-based leadership
- Driving company revenue
- Inventory control
- Sales management
- Operational planning
- Compassionate client care
- Retail background
- Energetic
- Excellent communication skills
- Customer rapport
- Safeguarding Knowledge
- First Aid
- Social Care
Hobbies
- Yoga
- Cooking
- Muay Thai Boxing
- Hiking
- Kayaking/SUP
- Karaoke
- Travel
Timeline
Accounts Receivable Manager
Studio 3 Marketing
02.2024 - Current
Care Assistant
London Care
12.2022 - 08.2024
Business Development Manager
Titan Network (9 Elephants LLC)
02.2022 - 06.2022
Shop Owner
Quinn & Pip
10.2014 - 02.2022
General Manager
Delta Construction Company
01.2008 - 03.2012
Treasury Officer
Delta Construction Company
08.2005 - 01.2008
Finance Director
Missions International
05.2001 - 08.2005