Ryan Bessant
Weoley Castle,Birmingham
Summary
Reliable retail and logistics professional with experience at Lidl as a Customer Assistant, Asda as a Section Leader, and in nationwide van-based leaflet distribution. Strong in customer service, team leadership, stock control, and independent route based work. Highly organized, adaptable, and safety conscious, with a proven ability to meet deadlines in fast paced environments.
Overview
4
4
years of professional experience
4040
4040
years of post-secondary education
Work history
Click & Collect Section Leader
Asda
Birmingham, West Midlands
04.2022 - 11.2025
- Collaborated with management to enhance strategic planning and decision-making processes.
- Ensured compliance with company policies, minimising legal risks.
- Maintained customer service standards through regular monitoring and coaching.
- Implemented procedures that accelerated response times.
- Organised weekly rota, ensuring optimal staff coverage, which in turn increased sales by 4.7%.
- Coordinated holiday requests to prevent understaffing issues.
- Resolved customer complaints swiftly, bolstering customer retention rates.
- Delegated tasks effectively to align with business demands.
Brand Ambassador
Precision Org
Birmingham, West Midlands
07.2024 - 10.2024
- Collaborated with marketing teams to uphold unique selling propositions of products and services.
- Attended promotional events to represent brand and enhance company reputation.
- Executed marketing initiatives per corporate direction, ensuring consistent branding across platforms.
- Distributed samples and promotional items during events to boost customer interaction.
Customer Assistant
Lidl
Birmingham, West Midlands
10.2024 - 06.2025
- Streamlined check-out processes to enhance operational efficiency for customers.
- Fostered engaging shopping experiences by offering tailored advice based on customer needs.
- Addressed customer queries and concerns promptly, improving overall relations.
- Delivered exceptional customer service, ensuring high rates of repeat business.
Brand Ambassador
iVisit Media
Birmingham, West Midlands
11.2025 - 01.2026
- Responsible for restocking leaflet and brochure stands at high-footfall locations across the country
- Drove a company van nationwide, planning efficient routes to meet daily and weekly schedules
- Loaded, unloaded, and organized large volumes of printed materials in the van
- Ensured leaflet stands were clean, tidy, fully stocked, and visually presentable
- Managed time independently while meeting deadlines with minimal supervision
- Adhered to road safety, driving regulations, and company vehicle procedures
- Represented the company professionally when interacting with site staff and the public
Education
Diploma of Higher Education - Level 3 Technical Introductory Diploma in IT (IT Infrastructure Technician)
Halesowen College
BirminghamGCSE - Mathematics, English Literature, English Language, English Oral Test, Double Science, BTEC Level 2 Business, OCR Level 1 IT
Shenley Academy
Birmingham05.2018
Skills
- Responsibility and self-motivation
- Written communication
- Flexibility and adaptability
- Computer skills and proficiency
- Analytical skills
- Team building
- Interpersonal communication
- Microsoft Office suite
- Customer service excellence
- Planning and coordination
- Compassionate approach
- Strong work ethic
References
References available upon request.
Timeline
Brand Ambassador
iVisit Media
11.2025 - 01.2026
Customer Assistant
Lidl
10.2024 - 06.2025
Brand Ambassador
Precision Org
07.2024 - 10.2024
Click & Collect Section Leader
Asda
04.2022 - 11.2025
Diploma of Higher Education - Level 3 Technical Introductory Diploma in IT (IT Infrastructure Technician)
Halesowen College
GCSE - Mathematics, English Literature, English Language, English Oral Test, Double Science, BTEC Level 2 Business, OCR Level 1 IT
Shenley Academy