Ryan Willcocks
Sutton
Summary
Detail-oriented professional with extensive expertise in Office Suite, Sage 200/50, CRM systems, and PMS. Demonstrates strong analytical and problem-solving abilities, coupled with excellent communication and negotiation skills. Proven track record of managing high-volume tasks while maintaining accuracy under pressure. Adept at positive persuasion and reliable time management. Possesses comprehensive accounts receivable knowledge, aiming to leverage these skills in a dynamic work environment to drive organisational success.
Overview
18
18
years of professional experience
2008
2008
years of post-secondary education
Work history
Senior Credit Controller
P.G. Marshall and Sons LTD
Morden, Merton
2023.07 - 2025.04
- Lead the credit control functions to ensure timely collection of outstanding debts and effective management of customer accounts
- Streamlined invoice processing procedures, enhancing accuracy and efficiency in financial operations
- Produced detailed financial reports to support senior management in strategic planning and decision-making
- Managed staff scheduling, ensuring operational continuity during peak periods
- Revised office policies to align with evolving organizational needs and compliance standards
- Collaborated with the IT team to resolve technical issues swiftly, enhancing operational efficiency
- Negotiated vendor contracts to secure cost-effective services and supplies
- Handled high-volume communications, addressing over 50 inquiries daily and minimizing backlog
- Processed and reconciled 100+ invoices and purchase orders with keen attention to detail, ensuring all financial transactions met company standards
Senior Credit Controller
Liberty Wines
Clapham, Lambeth
2023.02 - 2023.07
- Managed the entire Purchase Order process, resolving customer queries efficiently
- Ensured timely resolution of invoice discrepancies, maintaining adherence to payment terms
- Collaborated closely with customer service to expedite claims and queries
- Analyzed financial data to recommend credit limits for new and existing accounts
- Managed complex customer queries, ensuring strong client relations
- Handled cash allocations and reconciliations for over 100 transactions daily
Credit Controller
Emergency Personnel
Canary Wharf, Tower Hamlets
2022.01 - 2023.01
- Proactively chased outstanding debts using various communication methods
- Ensured compliance with financial regulations in invoicing processes
- Managed key account relationships and resolved credit control queries promptly
- Achieved a Days Sales Outstanding (DSO) target of 30-45 days per ledger
FTA Recovery Officer
L&Q Group
Sidcup
2021.03 - 2022.01
- Collected income and managed debts professionally via phone and email
- Collaborated with internal and external agencies to address debt management issues
- Investigated housing benefit claims and maintained strategic partnerships with service providers
- Published analytical monthly reports on aged debt KPIs
Credit Controller
HML Property Management
Croydon
2020.11 - 2021.02
- Issued service charge demands and managed reminders in compliance with lease terms
- Updated arrears statuses and coordinated with estate managers for final reminders
- Oversaw payment arrangements and initiated legal processes for debt recovery
Credit Controller / Analyst
Ambition 24 Medical Staffing
Sutton
2019.10 - 2020.09
- Owned the ledger management process and developed reconciliation methods
- Utilized advanced Excel functions for data analysis, enhancing reporting efficiency
Credit Control Assistant
ME Duffel's Locks and Security
Waddon
2019.04 - 2019.10
- Engaged with customers to recover outstanding payments and maintained accurate records
- Assisted in the credit granting process and ensured timely invoicing
Accounts Manager
Judge And Priestley Solicitors
Bromley
2013.10 - 2019.03
- Supported client managers in debt recovery aligned with service agreements
- Prepared monthly financial reports and maintained customer communication for issue resolution
Debt Collector Agent
Oakham LTD
Croydon
2009.07 - 2010.04
- Collected loan repayments and monitored accounts for compliance with payment plans
Assistant Debt Collector
Elite Collections LTD
2007.06 - 2009.06
- Served as the primary contact for customer queries and complaints, ensuring high levels of service
Education
GED - Maths, English, Food Technology
Bishopsford Community School
Skills
- Proficient in Office Suite (Word, Excel)
- Sage 200/50
- CRM systems
- PMS
- Strong analytical and problem-solving abilities
- Excellent communication and negotiation skills
- Proven ability to manage high-volume tasks and maintain accuracy under pressure
- Positive persuasion
- Reliable time-management
- Accounts receivable knowledge
Personal Information
Nationality: British
Affiliations
- Passion for cooking
- Exploring the Surrey Hills
- Spending quality time with my nephews
Timeline
Senior Credit Controller
P.G. Marshall and Sons LTD
2023.07 - 2025.04
Senior Credit Controller
Liberty Wines
2023.02 - 2023.07
Credit Controller
Emergency Personnel
2022.01 - 2023.01
FTA Recovery Officer
L&Q Group
2021.03 - 2022.01
Credit Controller
HML Property Management
2020.11 - 2021.02
Credit Controller / Analyst
Ambition 24 Medical Staffing
2019.10 - 2020.09
Credit Control Assistant
ME Duffel's Locks and Security
2019.04 - 2019.10
Accounts Manager
Judge And Priestley Solicitors
2013.10 - 2019.03
Debt Collector Agent
Oakham LTD
2009.07 - 2010.04
Assistant Debt Collector
Elite Collections LTD
2007.06 - 2009.06
GED - Maths, English, Food Technology
Bishopsford Community School