Ryan Walker
Wickersley,Rotherham
Summary
Experienced Parts Advisor with knack for building strong customer relationships and ensuring smooth inventory management. Excel at identifying customer needs, providing accurate part recommendations, and enhancing sales performance through exceptional service. Proven track record in streamlining parts operations and improving overall efficiency.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work history
Certified Parts Advisor
Doncaster Audi
Doncaster
2023.08 - 2026.01
- Improved parts inventory by conducting regular audits and stock checks.
- Assisted in training new staff members to ensure consistency in service.
- Handled customer complaints professionally, resulting in resolved issues.
- Maintained cleanliness and orderliness of the work area, promoting safe working conditions.
- Placed orders for new stock to meet customer requirements.
- Handled high-volume parts, service and repair enquiries.
- Improved brand reputation by responding promptly to customer queries and resolving issues amicably.
- Enhanced online presence for increased customer engagement through monitoring and updating inventory on eBay.
- Dealing with obsolete stock and making sure that i put the parts on ebay to try and reduce obsolete stock levels
Parts Manager
Skoda Chesterfield
Chesterfield
2023.07 - 2023.08
- Displayed goods and prices clearly to maximise customer interest.
- Approved customer refunds and exchanges upon close item inspection.
- Delegated tasks to staff to meet daily service requirements.
- Mentored staff on handling and resolving customer concerns.
- Promoted parts and accessory sales to increase revenue and drive satisfaction.
- Collaborated with other department managers to ensure a unified approach towards business objectives.
Parts Supervisor
Doncaster Audi
Doncaster
2021.11 - 2023.07
- Resolved customer queries promptly, improving customer experience.
- Managed stock levels effectively to avoid shortages or excesses.
- Investigated missing items, discrepancies and losses.
- Controlled best before dates to properly utilise stock.
- Managed stock rotations to balance inventory of perishable products and minimise wastage.
- Stored items securely to minimise risk of loss and damage.
- Counted and recorded stock precisely for reliable audits.
- Reported delivery discrepancies for missing and damaged goods.
Certified Parts Advisor
Doncaster Audi
Doncaster
2020.12 - 2021.11
- Improved parts inventory by conducting regular audits and stock checks.
- Assisted in training new staff members to ensure consistency in service.
- Handled customer complaints professionally, resulting in resolved issues.
- Maintained cleanliness and orderliness of the work area, promoting safe working conditions.
- Placed orders for new stock to meet customer requirements.
- Handled high-volume parts, service and repair enquiries.
Parts Advisor
Nissan Sheffield
Sheffield
2020.07 - 2020.12
- Customer Service
- Stock Taking
- Till Experience
- Phone Experience Skills
Certified Parts Advisor
Rotherham Volkswagen
Wickersley
2017.04 - 2020.06
- Customer Service
- Stock Taking
- Checking off and Locating Delivery
- Till Experience
- Phone Experience Skills
Parts Advisor
Doncaster Audi
Doncaster
2014.06 - 2017.04
- Improved parts inventory by conducting regular audits and stock checks.
- Assisted in training new staff members to ensure consistency in service.
- Handled customer complaints professionally, resulting in resolved issues.
- Maintained cleanliness and orderliness of the work area, promoting safe working conditions.
- Placed orders for new stock to meet customer requirements.
- Handled high-volume parts, service and repair enquiries.
Apprentice Parts Advisor
Rotherham Volkswagen
Wickersley
2012.04 - 2014.06
- Customer Service
- Stock Taking
- Checking off and Locating Delivery
- Till Experience
- Phone Experience Skills
Sales Assistant
Next
Sheffield
2010.10 - 2012.04
- Customer Service
- Phone Answering Skills
- Stock Replenishment
- Accurate Stock Taking
- Till Experience
Education
English Language, English Literature, Mathematics, Applied Science, ICT OCR Nationals Level 2, ICT Skills For Business, Creating Computer Graphics, Drama, BTEC Sport, Physical Education
Wickersley School & Sports College
2005.01 - 2010.01
Communication and Employability Skills for IT, Computer Systems, Information Systems, Database Design, Client Side Customisation Of Web Pages, Website Production
Rotherham College Of Arts And Technology
Rotherham 2010.01 - 2011.01
Level 1 Diploma - Vehicle Maintenance
Rotherham College Of Arts And Technology
Rotherham 2011.01 - 2012.01
Skills
- Inventory management
- Customer service excellence
- Stock auditing techniques
- Automotive parts knowledge
- Customer Service
- Order processing
- Stock control systems
- Parts identification
- Kerridge software
- Correct part identification
- Order fulfilment
- Patience and empathy
- Parts order picking
- Point of sale operation
- Stock counting
- Product knowledge
- Merchandising
References
Jacob, Richardson, Parts Manager, 01302821200, JCT600 Doncaster Audi, Wheatley Hall Road, Doncaster, DN2 4LT
Timeline
Certified Parts Advisor
Doncaster Audi
2023.08 - 2026.01
Parts Manager
Skoda Chesterfield
2023.07 - 2023.08
Parts Supervisor
Doncaster Audi
2021.11 - 2023.07
Certified Parts Advisor
Doncaster Audi
2020.12 - 2021.11
Parts Advisor
Nissan Sheffield
2020.07 - 2020.12
Certified Parts Advisor
Rotherham Volkswagen
2017.04 - 2020.06
Parts Advisor
Doncaster Audi
2014.06 - 2017.04
Apprentice Parts Advisor
Rotherham Volkswagen
2012.04 - 2014.06
Level 1 Diploma - Vehicle Maintenance
Rotherham College Of Arts And Technology
2011.01 - 2012.01
Sales Assistant
Next
2010.10 - 2012.04
Communication and Employability Skills for IT, Computer Systems, Information Systems, Database Design, Client Side Customisation Of Web Pages, Website Production
Rotherham College Of Arts And Technology
2010.01 - 2011.01
English Language, English Literature, Mathematics, Applied Science, ICT OCR Nationals Level 2, ICT Skills For Business, Creating Computer Graphics, Drama, BTEC Sport, Physical Education
Wickersley School & Sports College
2005.01 - 2010.01