Ryan Tilley
Business Development And Accounts Manager
London
Summary
Dynamic and motivated Business Development and Accounts Manager with a strong background in the hospitality and drinks industry. Currently managing 62 accounts across London with a track record of generating new business, including bringing on 15 new accounts and achieving an average 7% growth in literage MoM across all accounts. Adept at lead development, persuasive negotiations and relationship building, with a near-perfect account retention rate. Driven by a passion for the industry, I am focused on taking on greater responsibilities and further honing my sales and negotiation skills. Known for being persistent, resilient, and competitive, I leverage my industry experience and personal commitment to drive revenue growth and deliver exceptional client satisfaction.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Business Development and Accounts Manager
Stone & Wood UK
01.2024 - Current
- Managed 62 accounts across London.
- Consistently generated new business through persistent, daily in-person outreach, leading to the acquisition of 15 new accounts.
- Activated the Stone & Wood brand at major events such as Taste London, London Craft Beer Festival, and Manchester Craft Beer Festival, driving brand visibility and engagement with key audiences.
- Negotiated favourable payment terms and closed long-term agreements with new clients in assigned territory.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained a high client retention rate by providing exceptional service and anticipating client needs.
- Collaborated with accounts to host promotions and activations which in turn help me maintain an almost perfect retention of all my accounts.
Assistant Manager
Young’s
07.2022 - 12.2023
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Obtained cash bank and stocked service bar to prepare for operation.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Group Sales Assistant
Tilley & Wills
08.2020 - 05.2022
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
High School Diploma -
The Kings School
Sydney, Australia 01.2015 - 08.2020
Certificate III in Carpentary - Carpentary
TAFE
Sydney, Australia 01.2021 - 01.2022
Skills
- Lead Development
- Relationship Building
- Client Relationship Management
- Sales Skills
- Revenue Growth
- Persuasive Negotiations
- Networking
- Persistent
- Resilient
- Persuasive
- Competitive
Additional Information
Relocating to Sydney in December 2024.
Timeline
Business Development and Accounts Manager
Stone & Wood UK
01.2024 - Current
Assistant Manager
Young’s
07.2022 - 12.2023
Certificate III in Carpentary - Carpentary
TAFE
01.2021 - 01.2022
Group Sales Assistant
Tilley & Wills
08.2020 - 05.2022
High School Diploma -
The Kings School
01.2015 - 08.2020
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