Ryan Steen
Edinburgh
Summary
Dedicated professional with a strong work ethic and exceptional attention to detail. Proven track record in personal development, reliability, and trustworthiness. Skilled in customer relations, consistently delivering high-quality service and fostering positive client interactions. Committed to continuous improvement and achieving excellence in all tasks undertaken.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
CROUPIER
Genting Casinos
Edinburgh
01.2020 - 01.2025
- Ensured consistent table demand and high service standards under pit boss direction
- Maintained gaming areas to uphold professional casino standards
- Collaborated with casino floor teams for smooth gaming management
- Ensured compliance with gaming regulations in casino operations
- Utilised mental arithmetic to calculate customer bets and payouts
- Built positive rapport with customers using outstanding interpersonal skills
- Showcased outstanding dexterity in dealing cards with precision and efficiency
- Delivered exceptional customer service to high-value members, enhancing loyalty and spending
- Built rapport with gaming patrons, providing friendly and personable conversation between games
- Maintained current knowledge of local and regional regulations for table games operation
- Reconciled end-of-shift balances with complete accuracy
- Transitioned shifts to new dealers with detailed verbal reports of patron data and updates
- Ensured optimal game efficiency in line with casino standards
- Operated automatic shufflers ensuring top-quality service and minimising fraud risk
- Applied game rules to distribute cards efficiently during gameplay
- Mediated and resolved disputes swiftly at gaming tables
- Engaged customers to enhance their experience and clarify rules
- Tracked and calculated player wins, distributing payouts per casino regulations
Casino Inspector
Grosvenor Casinos
Manchester
07.2014 - 01.2020
- Handled difficult situations calmly, maintaining a comfortable atmosphere for guests.
- Investigated player complaints and resolved issues promptly for customer satisfaction.
- Conducted thorough audits of gaming machines to ensure fair play.
- Protected consumer interests with transparent pricing, packaging and presentation.
- Promoted importance of proper regulatory knowledge throughout daily work.
- Documented systemic compliance problems and inappropriate business practices for official reporting.
- Scrutinised dealer actions at live tables, guaranteeing game fairness.
- Mitigated financial losses by identifying fraudulent activities promptly.
- Facilitated training sessions for new staff members, enhancing team capabilities.
- Forecasted potential risks by analysing the gaming floor trends regularly.
- Provided excellent guest service whilst enforcing casino policies and procedures.
- Upheld integrity of gaming operations by conducting regular surveillance.
- Coordinated with other inspectors for efficient daily operations, improving work cohesiveness.
- Assisted in maintaining a safe gambling environment for all guests.
- Delivered detailed reports on suspicious activities, improving security measures.
- Managed cash handling procedures, ensuring accuracy and accountability in transactions.
- Explained technical regulations to non-technical customers in clear and concise manner.
- Liaised between management and staff to facilitate clear communication lines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed duties to deliver on targets with accuracy and efficiency.
- Wrote reports outlining project progress and results.
- Supported team by demonstrating respect and willingness to help.
- Delivered tailored assistance to customers with disabilities.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Education
NC Higher - Electrical Engineering
Edinburgh College
08.2023 - Current
Level 5 - Electrical Engineering Skills
Edinburgh College
01.2022 - 12/2023
Nat 5 - engineering skills
Edinburgh College
01.2022 - 06/2022
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Liberton High School
08.2007 - 06/2011
Skills
- Attention to detail
- Hard work ethic
- Personal development
- Reliable
- Trustworthy
- Customer relations
Languages
English
Beginner
Affiliations
- Health and fitness
- Sports
- Family time
- Education
Timeline
NC Higher - Electrical Engineering
Edinburgh College
08.2023 - Current
Level 5 - Electrical Engineering Skills
Edinburgh College
01.2022 - 12/2023
Nat 5 - engineering skills
Edinburgh College
01.2022 - 06/2022
CROUPIER
Genting Casinos
01.2020 - 01.2025
Casino Inspector
Grosvenor Casinos
07.2014 - 01.2020
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Liberton High School
08.2007 - 06/2011
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