Ryan Smikle-Taylor

• Real Estate Appointments is a Real Estate consultancy business specialising in assisting Realtors with their online marketing and client acquisition by supplying them with an AI chat bot and support during the program.

-I Managed my own schedule each and every day, I’d be working in EST so I had to adapt to the time difference very quickly.

-Make a minimum of 300 dials per day to potential clients who have opted into receiving contact from us to discuss how our AI could benefit their Real Estate business.

-Conducted video meetings with interested clients via Zoom/Google Meets to discuss their current situation and pain points and to later in my presentation, tailor our solution to their needs and how I believe we can help them solve those issues.

-Updating interactions via our CRM (GoHighLevel) to keep other members of the team updated on how those meetings went.

-Chasing up leads who have scheduled follow up calls or didn’t show to their pre booked calls through one of our Setters.

• S&G Response is an accident repair management company, specialising in repair management services for clients who have been involved in road traffic accidents and filed a claim through their insurance

-Dealt with my own workload of 20-30 new claims everyday where I’d have to call every client to get the details of what happened during the accident and run damage reports to see if their vehicle would be repairable.

-Adhering to KPI: Each client contacted within an hour of receiving the claim, a minimum of 25 calls made per day, no more than 20 inbound emails left in my inbox at the end of each day and a minimum of 15 claim files completed each day with the client called successfully and their details sent to our repair team to help find them a repairer.

-Responsible for keeping clients up to date on their repair process by calling repairers for updates on the repair.

• Umbrella is a Payroll company who's prime objective was ensuring our clients and businesses had the correct documentation in order to be paid their money at the end of the working week

-Liaising with Clients & Agencies via phone and email, dealing with inbound and outbound queries.

-Creating spreadsheets for the purpose of keeping track of client data.

-Adhering to our set KPI of contacting new clients within an hour of receiving their details.

-Training any new starters in the company who joined our division.

-Dealing with the majority of client complaints in a timely manner and helping them get paid.