Ryan Saunders
Sheerness,Kent
Summary
Professional in marine operations, effectively collaborating with ship owners and charterers, consistently demonstrating resilience under pressure and a commitment to outstanding customer service. Proficient in communication and problem-solving, focused on delivering excellent results in maritime industry. Versatile individual demonstrating quick learning capabilities and strong adaptability to diverse roles.
Overview
13
13
years of professional experience
Work history
Senior Agency Operator
Inchcape Shipping Services
South East U.K
09.2022 - Current
- Coordinated vessel operations in South East U.K. region for ship owners and charterers.
- Maintained current knowledge of shipping regulations to support compliance during port calls.
- Awarded global company accolade in 2024 for structure awards due to remarkable customer service delivery.
- Precisely calculated port costs for principal, ensuring elimination of discrepancies.
- Assembled comprehensive shipping documents such as bills of lading and statements of facts for ship owners and charterers.
- Cultivated repeat business with ship owners through exceptional service satisfaction.
- Managed high-pressure situations to resolve queries and conflicts efficiently around the clock.
- Fostered robust relationships with local authorities and terminals to strengthen loyalty and drive effective collaboration.
- Aid and mentor team through proficient grasp of cargo operations, focusing specifically on tanker chartering.
Senior Auditor / Surveyor
SGS UK Ltd.
Various Locations, Nationwide
09.2012 - 08.2022
- Conducted service quality and financial audits on dealerships, guaranteeing parameters are consistently upheld.
- Organised and assigned staff across multiple locations nationwide to fulfil business requirements.
- Executed spot checks on vehicle authentication for national governing body, DVSA, demonstrating exceptional attention to detail.
- Analysed client complaints, resolving concerns efficiently to maintain customer satisfaction.
Education
.
Skills
- Working under pressure
- Communication skills
- Strong marine and chartering knowledge
- Shipping documentation preparation
- Outstanding customer service skills
- Problem-solving
References
References available upon request.
Timeline
Senior Agency Operator
Inchcape Shipping Services
09.2022 - Current
Senior Auditor / Surveyor
SGS UK Ltd.
09.2012 - 08.2022
.
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