Ryan Penfold

• Organized events and planned out daily schedules.
• Supervised a small team of staff.
• Money handling:

- Cashing up

- Data entry

- Safe counts

• Managed customer disputes effectively, preserving the business's reputation.
• Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
• Led by example in providing customers with attentive, professional restaurant service.

• Input orders into register, calculated bills and collected payments.
• Checked identification to maintain legal compliance.
• Worked with bar management to implement and enforce responsible drinking practices.
• Maintained professional knowledge about various drink recipes and offerings.
• Trained in food hygiene and allergies.

• Directed guests to correct seating locations and answered questions about facility amenities.
• Used initiative to foresee customer and team needs, taking preventative action to minimise issues.
• Handled difficult customers, resulting in conflict resolution.